Leave a Review Panda Express
Freezes every time
Now that I have your attention, the app “works” but paying via Apple Pay causes the app to freeze literally every time. iOS up to date, app up to date. The way to get around is put the app in the background, then go back to it, and now Apple Pay will pop up.
But this is EVERY TIME, no exceptions. Other than this, app works. I also don’t really care for the UX of how to order sides. Should be a section at the top of the app that shows your sides and each tap puts a new side up there, vs a giant list of everything with a 1/2/3 next to it. Cuz if you tap it once, you have to know you can dilute it from 3 to 2 or 1 or half. That’s dumb… heck even put a plate and as you tap, it fills the plate just like at the restaurant.Show lessStizout
Pointless to use the app
Ordered on the app so we could pick up and eat right away since we were in a hurry. Got there 3 minutes after the arrival time on the app not only was it not ready, but they didn’t have one of the entrees we ordered. Not just today, but at all. Why is it an option on the app then. So we pick a different one. They they come back and say that it will be 3 minutes for the cream cheese rangoons. Frustrating to order ahead and have this happen and not get the food We ordered and have to wait. No apologies from person behind counter and when I asked to speak to manager he said it was an estimated time because they are so busy and they get orders from 4 different apps.Show lessDaniel24303
It’s great but it has room for improvements
Things that would make it the best fast food app out there:
1. Gift card purchase support in-app rather then a link to the mobile site.
I would love to be able to send a gift card from the app to another user who has the app (either via registered email or telephone number). Right now the functionality sort of works, I can send my friend a emailed gift card and she can add it to her account on the app, but eliminating one step is more customer centric.
2. Why is SOY SAUCE not an option to add to the order? The other sauces are all there.
3. The ability to specify the number of packets of sauce on the side would be great. I always get ONE packet of teriyaki when I select that option, and depending on my meal I would like 2 or 3.
All that being said, I LOVE the functionality of the app for mobile orders, I appreciate the customization options. The fact that the developers included an option to request silverware is a plus, not a lot of mobile apps think of that.
I am super appreciative of how the app works, because it lets me order from the parking lot at work and have the food be sitting there when I get there, bypassing any line or meal rush.Show lessjaimepdl
Please do cash !!!!
I am a person with cash only who is trying to order food. I don’t have a card or Apple Pay because my I don’t work and my parents doesn’t let me have an account. A lot of apps don’t do cash which is wierd because people like me then can’t order food and I can’t go and pick it up cause I’m 15. If someone was home I’d ask them to order food for me. But since it’s just me and my sis, who is the same age as me, and both of us doesn’t have an account or Apple Pay, we can’t have any food. Now we are gonna have to make some, which is fine, but I came home at 5 pm from school, almost 10 hours. I’m not complaining, but I’m really tired and wasted literally an hour trying to find apps that let me pay with cash and found nothing.
Please consider letting costumers pay with cash as an option.Show lessstinky wasabi
Love Panda Express, but the system…
The costumer service and the app themselves I would rate at least a 4. But the system they set up is weird. Twice now I put for a pick up “ASAP”. I wait in my car for ten minutes then go in to see if my food is ready. But apparently the app tells the workers that the order is made for 15 mins later then when I walk in. I’m guessing 30 mins from when I made the order. That wouldn’t really be a problem if they could just make my food then since no one is there. But they can’t because the app hasn’t released the order. So they don’t know what I order and can’t confirm I paid. Ok. So let me cancel so I can order normally… nope. Cant do that either. So, I’m standing there looking at the workers do other things. Not making my food or anything. Just, wow.Show lessDark its
Worst experience all the way around
So I ordered a delivery order in the app and was told it would be delivered at 12:09. I got a text from DoorDash, that my delivery was confirmed. In the Panda Express app there was no mention of a 3rd party delivery service. I waited until 12:10, looked at tracking and they updated the delivery time to 12:33. I was a bit annoyed, but okay, those things happen. At 12:30 I got a text that the order had been delivered and it certainly wasn’t. I looked at all my neighbors front doors just to make sure that the order wasn’t mistakenly delivered to the wrong address. Then I called the store and was told that they had no responsibility for this since it’s a 3rd party delivery company. I was shocked. So I said it is your app, I didn’t order through a different app, and they told me too bad. Since I had already paid for it I begged for them to make it again and my husband would pick it up. They agreed, but reluctantly. So frustrating and sad that this company works this way.Show lessAMG0685
Do NOT Order Delivery
Their app urges users to order delivery so I tried it. I ended up receiving half of an order via Doordash. Cool, so I must be able to find a way for the driver to deliver the other half? No. Calling the store and letting them know about the situation and they said they are not able to contact the driver, neither is the user of the app. So the store or Doordash aren’t able to make things right. Also, good luck on getting a refund. It has been 10 days (11/14 order was placed) and after receiving an email on 11/24 from “Panda Guest Care”, they said I may receive the refund in another 10 days. Do yourself a favor and just uninstall this app and order elsewhere from another company or restaurant.Show lessCRD15xVc18y
App is terrible
Panda used to be a favorite of mine. Then hit the closures and absurd policies, but I thought, I can order through the app and pick up and avoid having to deal with employees. The payment portion of the app is terrible. It ate the remainder of a gift card once. Every time I try to pay and enter my CC info a big banner is across the screen for Apple Pay. I don’t use Apple Pay. When I try to fill in the next field it takes me back to the order and looses the CC info so I have to fill it in again. And when I do get an order to go through and pick it up the portion sizes have been dramatically reduced. I rarely eat from Panda anymore. It hasn’t been a customer friendly experience for a long time now.Show lessSwimLizzy
Don’t bother with the app
This app is useless; let me tell you why. I ordered lunch for pickup at a specific time. The app knows what dishes the store typically serves, but it doesn’t know if they will have it available. So I show up to pickup my food right on time, and it’s not ready because they don’t have the dish I ordered prepared yet. Every other dish is there sitting in their heating trays except for the one I ordered. So I have to sit there for 20 minutes waiting for it to be finished when in any other circumstance I would have just gotten something else. Not to mention that they prepared the rest of my order and let it sit in the box getting cold while I waited for my other dish. Don’t waste your time like I did, avoid the app.Show lessUnsatisfiedCustomer1339
Account got hacked and I got scammed
DO NOT SAVE YOUR CARD INFO!!!! Someone from another state got into my Panda account and made a huge order. Turns out others had this problem while using the app few years prior too. Some how these hackers get into your account and make an order, change your phone number, pick up the order and change back the numbers saved onto the account. Emailed Panda customer service and all they said was to take it up with your credit card company (in a nice way at least)
This transaction on my card will look non fraudulent and they will hold me accountable….. Panda should have taken the responsibility and just refunded the amount when I 1st reached out to them.Show lessRodale
