Leave a Review Panda Express
I won’t use it again.
It’s a great concept. He walk in and pick up your food you can leave. I stood there for five minutes after I said it was supposed to be done. No one asked my name.
I continue to watch and saw that what appeared to be my food was sitting there at the end of the line, not under any heat lamps or anything. And after seven minutes someone finally checked to see what the name of it was and it was mine. I said do you mean to tell me that my food has been sitting there for more than seven minutes. I didn’t think I was being evil when I strongly suggested that they can give me fresh food. The food had been sitting there prior to my coming in.
The time I spent going into the store I could’ve easily gone through drive-through. I won’t be using it again and I will be deleting the app.Show lesswellmiss
My experience
So I placed a delivery order on the 23, never got my order. I waited at least 1 hour since it just started snowing on that day and thought that it would take them a while to delivery my food. 1 hour passes and I still don’t have my food, I gave them a call twice and they didn’t answer. After that, I went online to see how to get customer support, and sent them a message, saying that I didn’t want the food anymore and would like a refund instead. After waiting for one week, I never got a reply back nor did I get a refund. So here I am giving them a bad review. If you ever order, just place an order for pickup so you don’t end up like me, no food and no refundShow lessPlayer Maniax
Terrible app
Used the app to save time instead of going through the drive thru. Used the app & stated order was ready. Went to pick up & waited for 10 minutes. Called no answer. Called again no answer. Finally went inside to learn they had no record of my order. No problem said they would remake. 30 minutes later still no food. 2 kids on the back seat waiting for food. Finally staff member comes out to check on us because we had been parked for a while. She discovered the restaurant had no record of our order! So she used my confirmation email to make our dinner fresh. We waited for an hour & a half for our food. Still charged us after that. Love Panda bit will skip the app & use drive thru.Show lessTexPeach
DO NOT USE THE APP, ORDER WITHOUT IT!
Wow. To start off, my order was messed up by the store so I had to call and they gave me store credit. They would’t cover my delivery fee which was absurd, I paid to have it delivered. ANYWAYS, I try to reorder on the app and it says the order couldn’t be placed because now it would be ready at a later time which was fine but it still wouldn’t go through. If you read other reviews, others have the same experience. I kept having that issue no matter what I tried on the app, so I finally went on my laptop and just ordered from their website. That’s how I ordered the first time. Tell me why, 4 ORDERS WERE MADE. 3 were from the unsuccessful attempts on the app, and 1 successful try from the website. I got three orders and then ANOTHER ONE WAS ON THE WAY. Thankfully that one was cancelled, someone must’ve figured out what happened. I didn’t call the store, pretty sure it wasn’t their fault. And during these uncertain times, I am sure there is no one to call. But yea spending so much money on Panda was not in my plans today. So if you don’t want this to be your experience, refrain from the app. Just use the website. It’ll literally save you money. And FIX THIS APP !!!!!!!!!!!!!!!!!!!!!!!!!Show lessDolly7384
Fair but buggy
The app is fairly well thought out, but several times it’s given me an error when I try to submit my order. No rhyme or reason. This creates a problem when, say, the only way to take advantage of a special is to order online.
Also, what makes the app insufficient is mainly what’s missing. One is the option to pay cash at the restaurant. Also, while there’s an “I’m running late” button, there’s no “They’re running late” button. In fact, there’s no apparent resolution mechanism for when you’re waiting there, say, 10+ minutes past your pickup time, which seems to happen a lot at my local Panda.
So, they’re happy to take your money but not so anxious to resolve any hiccups.Show lessThe real Wolfman
Approximately pick up times
Approximately pick up times are horrible if you are setting up a pick up time it’s for a specific reason. I had placed an order and I had arrived to the restaurant way before my pick up time however I had seen a bad just sitting there for the whole time that I was sitting there waiting. When a minute before the pick up time comes around I go up to the door and wait and I told them my name and they gave me the bag that was sitting there for at least 15min I let it slide next time around same thing happens not to mention that it’s sitting there and food gets cold so then I ordered and got there 7 min after I placed the ordered and then they are telling me that the order won’t be ready until that certain time well then I told them to please let me know because I don’t want cold food... mind you that it’s the same store they need to be more consistentShow lessIs phx
Bad attitude
On Mother’s Day, wanted to order the $20 family special. The web says online is not available at the Swan/Grant location, web says it was open till 8:30, got there at 6:30, saw a note on the door, closed at 5:30, ok.
Drove to the Campbell/Glenn location, again the web says online order not available at the location. Walked into the store and asked for the $20 family special, the store manager said he can’t give it to me because the $20 special has to be ordered online, but I said your web says online order us not available at this location, I even showed him my phone, how can I order that. He refused to talk to me any more. I said I’d file a complaint with the home office, rest is history. The staff was very rude.Show lessnomorepsnda
Lack of caring
Let me start off by saying how much I do appreciate panda express being open during these uncertain times, with that being said I’ve got to say that for the prices they charge they certainly try to short you as much as possible. I have gotten the same thing every time ever since panda express opened in Michigan city and I’ve never had an issue until they have done the carry out orders only. I order a large orange chicken only and when I brought it to the point of them not filling it up the whole way I always get an excuse or they try to explain to me they only fill it up to the line which is OK if that’s what was happening but that’s not what was happening and I’ve pointed out multiple times and yet I still get treated like I don’t know what I’m talking about or that I am wrong. I’m not very appreciative of the disrespect or lack of caring about making sure that the container is simply filled to where they say it should be to begin with. For the pricing that panda express charges I can certainly receive better quality and quantity both from the food and the customer appreciation elsewhere. Very disappointed to say the least. I’d like to say that it would matter that I made this post but I am almost certain it will not make any difference sincerely a very disappointed combat Army veteran.Show lessadam_army_veteran
Poor customer service
Ordered pick-up and when my order was ready, I stood at the pick-up door for almost 10 minutes while the employees inside looked at me and ignored me. One employee even went outside to tend to a drive-thru customer. She simply walked past me twice without even greeting me or telling me that I would be attended shortly or EVEN LOOKED AT ME. I was ignored and got stupid looks from the employees. If they noticed me, why didn’t anyone approach me? If you’re going to hire anyone that unprofessional, make sure they at least have the potential and capacity to learn how to deliver GREAT customer service if it’s not going to be excellent. I don’t recommend this app as it has a delayed response and makes ordering take longer and delivery difficult for the employees.Show lessohmygodletmepickanickname
Horrible customer service with all staffs
I often order from this store and every time I come to this place I am always disgusted at the level of service that they DO NOT give you here. Every time I go in they do not greet you, smile, or even look at you. Even the manager was there and doesn’t greet or acknowledge me, and he even looked right at me , and NOTHING! Many times I try to give them the benefit of the doubt and I will smile and say hello, say please and thank you and I do not get any reply back. Also they don’t seem to get my order right. By the time I get home they always seem to have something wrong with one or all of the order If it wasn’t for the convenience I would never come back and believe me I spend a lot of money into this establishment. But if they don’t get it together I will inconvenience myself and go further to get the food .Show lessVal Petito
