Leave a Review Panda Express
Dissatisfied Customer
Went to order the family meal to go online and went to pick up at 54 and Little where they have two separate lines one for order pick up and one for immediate orders. The pick up line had 10 people and not moving for an hour. I wAited that long because I was early and thinking I’d get my food. I didn’t wait anymore to get it. No one was moving. They were making orders for people that weren’t waiting in line. The two people ahead of me were waiting over an hour. They were busy inside but not handing out the food to the people that were there. I did not pick up my food. I couldn’t get someone to come over to the immediate order side to cancel my order. So I left. I’ve called 4x to cancel. No answer. A manager should have come out and said what was going on. Either they had a huge order to fulfill and they were backed up and someone should have come outside to say something. No communication at all. I understand things are different in the world now but customer service should not have changed.Show lesscareyny
Family Deal Not Available
I drove to the restaurant, but there was a sign that they were no longer offering the family deal for $20 at the restaurant. Manager made me drive around and order from the app or online while in the parking lot. Then I advised to workers that were taking out the track that neither the app or online were offering the family deal. She recommend I try to call their corporate office. EXCUSE ME!!! That’s not my problem, that’s a Panda problem. So I drove back through the drive thru and asked to speak to the manager. They had me wait at the window while she was on the phone and then when she came to the window she said they had to reset the app and the options online. I closed the app on my phone, reopened it and voila, guess what the option was added. Unfortunately, instead of the manager taking my order at that time as a courtesy for the inconvenience, she told to go back around to the parking lot, place my order on the app and wait for the time given for it to be ready. 30 minute wait. In the meantime, I watched a countless number of cars drive in and out of the panda drive thru. This experience sucked!!!Show lessPaola Velasco
Incredibly frustrating
The app visually looks good and well put together. That’s it’s only plus. It’s hard to add a payment method, it insisted the card number for most of my cards is not right despite my own triple checking. I found a single card that works and proceeded to order. Only six entree options were listed, if the rest were there they were not easy to find- I searched for a while. If they were the only ones listed because they were out of the others I’m annoyed because I would’ve chosen to wait and order something else when it was ready. After ordering we had to wait fifteen minutes for the order to even be processed BEFORE they’d make it for us. Panda Express is one of my favorite resteraunts but this app is definitely deterring me from coming back.Show lessWilsteadt
Too quick to charge but not prepare.
The app charges your card instantly but I was told by the store manager that the order is delayed 15 minutes before it gets to the store. I was 10 minutes early and had to wait for my order to be transmitted and then filled.
The site was out of several main course choices and I had to wait for mine to be prepared which totally defeats the purpose of pre-ordering and being charged for having to wait.
This was a complete disappointment. The only saving grace was that the staff were kind. Lousy online ordering system. I may consider recourse as I was charged and my order was delayed.Show lesssynapchap
They need at least 30 minutes but don’t get the order until the last 10 minutes
Ordered in the app and they won’t let me pick a time less than 30 minutes away. Get there and they don’t have our order. Then they tell us they don’t get it till 10 minutes before pick up. I ask if I can cancel and she tells me know and because I am on a different time zone it will be an hour longer. She acted like the app was the worst way to order but we were on the go and didn’t know how busy they were...they were dead so not sure why they couldn’t fill the order in a timely manner. And yes, you can cancel if they haven’t accepted or processed. App also can’t handle time zones at all. This isn’t the first time this has happened just the most fustrating since we live on the time zone line and they can’t process an order at all. App would be wonderful if the employees actually understood it.Show lessShariJung
Useless!
What a useless app! You would think the point of making a mobile order is to avoid lines and not waiting for your food but not with this app!
I always pick up my food 5 minutes after the time the app tells me my order will be ready to give them time but that’s not enough! Most days I wait 20-45 mins. I see the line they have and is gone. Another one forms and is gone, everybody gets helped before the mobile orders!
Why have mobile orders if the people who get in line get their food faster?? Completely useless! My honest advice, avoid this app or get in line. It’s a lot faster!!Show lessMcpaiz
Skip this app/ just wait in line
I mean overall it’s a okay app right but you place your order and it takes forever for it to arrive. I went into the restaurant just 10 mins before it was due and the restaurant staff didn’t care if I showed mobile receipt or order number “as long as it hasn’t appeared on my end I can’t do anything about it “ and i had to wait for my order to appear on their screen . While the staff was really frustrated that I couldn’t just wait 15 mins when I simply just wanted my food . I didn’t argue back . I waited and the order came in and they’re like NOW it’s your turn . When I had ppl come in much after I did and received their order first .unlike the Chick-Fil- A app that has the option to tell them “I’m here “ so they can start working on it . The earliest you can get it is like 30-50 mins after you order . Just skip the app and wait in line .Show lesscynthiafraga
Waiting. Waiting. Waiting.
At the Lima rd restaurant in Fort Wayne Indiana as I write this review. My confirmed order was supposed to be ready for a 6:10 pm pickup. I arrived at 6:11. Took 6 minutes for anyone to acknowledge me even though I was the only one in the Online Ordering pickup line. When I finally got waited on, my online order wasn’t found. I was told it wasn’t their fault and I needed to produce a receipt. After retrieving my phone from my car, I returned to the Online Ordering line. Again, waited over five minutes without any staff (including the cashier) acknowledging my presence. I finally asked the cashier if she could check on my order. She fetched another employee. I showed him my phone order and he did fill the order. Ended up waiting a total of 25 minutes after my scheduled pick up time for my order to be ready. No apologies.
Really bad customer service.Show lessOneMoreUnhappyCustomet
What the...?
Just ate my food. Yuk and yuk. First off, I mobile ordered and for the second time out of two times I’ve done this, my order was not ready. Not only was it not ready, the ticket was still in the machine. There was one other customer in the place so I don’t know what the issue was. I honestly could have walked in and ordered and payed faster than it took her to figure out the ticket. She seemed frazzled that I was two minutes early and reminded me that my order said it wouldn’t be ready until 9:25. It was 9:23. Anyway got home and ate my food. Gross! Mind you I have kids so we’ve gotten this good many times before but I’m pretty sure they cooked the food so much that the actual chicken disintegrated. It was primarily fried coating. Did I say gross?? This may be my last trip. It’s unhealthy anyway. That being said, the veggies were pretty good.Show lesskross333
Poorly designed and nonfunctional
This app has way more stars than it deserves. I don’t know how so many people are satisfied with this completely unusable app. I cannot order anything because every time I initiate an order by setting the pickup time and place, it just loads for a long time before telling me the order could not be placed. The loading times for anything in this app are nonsensical and absurd. I have to force quit the app then open it again to start over and hopefully it doesn’t get stuck on a loading screen again. Why the hell does it take so long to continue as guest? Like wth is it processing for so long to get past the initial screen? I can’t fast log in because autofilling the email always enters my password (which is fully visible i.e. security issue) instead of my email. Even when I have the cursor on the password field, autofilling it will replace my manually entered email with my password (again, it is visible) and still leave the password field blank. Also the map to find your location almost never works and also takes forever to load. This app has all the same terrible problems as their website too. Unbelievable that they screwed up such an important part of what could have been an excellent addition to their business model both on desktop and mobile.Show lesspissd off customer
