Leave a Review Panda Express
I Love Our Panda Express
I can’t say how much I love our Panda Express. The employees are always pleasant and kind. My only negative is not for our store but for the corporate office. Please expand our Panda Express they deserve more. Get them a Flag Store, same area but a flag store. This property generates a lot of business for you so you can do this. Also do not change the management there she’s ( sorry I don’t know her name at this time, just can’t think of it, apologies) always on top of everything in that store. So happy to have that store there please don’t lose the quality. Thank you for listening to my rant.Show lessBooken
Horrible
When you order online or on an app and you walk in and everyone in line is served and then people that walk in after you are served and gone before someone asks if you have been helped, makes this concept completely pointless. If I’m standing in the line for online pick up and you ignore me or wonder what I’m doing then this process needs to be re-evaluated. I thought the first time I tried the app order and this happened, it was just a one time mistake. But then it happed again. They didn’t even start making my food or look at the order until I said something.Show lessNicksr1983
Convenient, but drink options limited
I like using the app to order, it makes things fast & convenient. However, it’s frustrating that all drink options are not listed in the app. It’s nice that they prepare the drinks for you, except when I want an option that’s not offered on the app (passion tea), then I’m forced to now drink something different (or pull a jerk move & dump and refill right there in front of the workers). I understand if you can’t give all the options, like if some stores are different than others or whatever, but you should have an option of just ‘fountain drink’ & let people fill it themselves.Show lessIdliketopostbutallnamesrtaken
They tried to scam me!
I was buying food for my office team, but when I realized it would take an hour to get ready I decided not to order and cancel. I never hit confirm. A few hours later I get notified I have a pending charge on my card of $170 (what I was buying was less then 50). I called the local restaurant that I ordered the food from and the manager couldn’t find a transaction or where this was coming from. I then called corporate where they could not explain to me where or why I got this charge. He almost acted like it was very normal. Even after I confirmed and double check to make sure I’d never actually finalized the order. Needles to say I am astonished that such a well known large establishment could 1.) “accidentally” take this much money from my account without me ever actually placing the order 2.) acting like it wasn’t a big deal.Show lessChristyMaelynn
Bad app
I’ve tried on several occasions to order using the app and it’s always a mess. I only order the Family Pack and a few sides. But when I select “Place Order” it bounces and never completes the order. I think it’s because the Family Pack can’t be completed in the pick-up time allowed. No one at the store has an answer. And when I called to see if the order had gone through the lady said it usually takes 10-15 minutes for online orders to post on the store’s system “so call back in 10-15 minutes”. We love Panda. Please fix you app, your communication system, or your process.Show less15squid
