Leave a Review Panda Express
Not a good app
The first 2 times I used the app to get reward points added to my account the app really worked great. Yesterday I went into a Panda in the evening time to use the app, I kept getting weird messages like you can only use 1 coupon at a time which that was all I was using. I checked the cart to make sure I didn’t apply any other coupons. Then I turned my phone off a few times and it seemed like it would work but it would not. The third time it just kept loading and circling but not even the part to just get points was working. The app just froze up , I asked the employees on how to to use the app they were not helpful either. So I ended just paying more and leaving. The app needs to be fixed, there are serious problems with it.Show less1981sy
Easy to navigate app but gives incorrect information
I signed up for the app for the first time. And there was some confusion with getting my order. So I do not go by my first name. I go by my middle name. Therefore, I signed up for the app with my middle name. However, when I placed the order with my credit card, it says next to the expected time to pick up my order, “head to the register and tell them mobile order ready for (my first name). I figure okay I guess my order will be under my legal name since it was paid with my card. My family and I get there and the employees can’t find it for the longest time. We tell them it might be under my middle name then. They are skeptical but we eventually get my order which WAS under my middle name. Why does the app say to ask for it under my legal first name if that is not what the order is under?? So confusing. Honestly just don’t include that phrase to “head to the register and tell them mobile order ready for ____” if that is inaccurate. I would have just asked for it under the name I put it under from the very beginning.Show lessRebekkie
prevents delivery for my entire area
I would be happy to use the app and rewards program that goes with it, but because the delivery feature outright prevents me from choosing the location which does the delivering, the app defaults to the closest Panda location- a store located on a nearby college campus which is only open three and a half hours per day, only on weekdays, around lunchtime. When the store is closed- which is almost every hour of every day- the app attempts to force me to arrange a delivery on some future day, instead of allowing me to get a delivery from one of the other locations in our area, one of which is not even a full mile further away. The previous Panda Express app never did this to me, but I don’t know if that’s because the app was just better designed or because the location had not opened yet.
The entire issue could be resolved if they had the app to check if another location within delivery radius was open when the closest is closed, but as it stands the app has essentially forced me to either use third party or shop elsewhere if I want delivery.Show lessNotapaidshilliswear
Horrible app. Changes your address
Ordered last pm. Somehow, our address was changed after hitting order from xxx ct to xxx dr which doesn’t exist. If you google xxx dr it shows our home.
Less than one min after ordering, we noticed the error and contacted the supposed driver by phone # provided by you. It did not belong to anyone affiliated with doordash or Panda Express. We then called the restaurant. They said they would let the driver know. I then called doordash, your picked delivery method. They said they tried calling the driver and no answer.
Obviously, they do have someway to contact her as they supposedly got the order to her. They said they’d take care of it. The driver was at the store for over 45 minutes according to the tracking app and I still was unable to contact her. Once she started moving, I could she when she arrived in my neighborhood. She drove to the entrance then left. I was standing outside the entire time. It took over an hour and 1/2 for her to key in delivered which it never was. Our neighborhood is only 82 homes, very small and only 4 streets. This person obviously had no intention of delivering. She never tried calling us.
This was the first time my daughter was going to try Chinese food. She was extremely upset. this mad it very difficult also considering it was now almost 2 hours later.Show lessIsaveulife
Forced me to leave a review, so here are my thoughts
Not that I think your organization has any ability to effectively communicate to its employees or workers or management from corporate, but the location on los Osos Valley Road in San Luis Obispo is disgustingly under employed. And therefore, poorly run. There’s a clear disconnect between management and the workers, when I went there was a line out of the door and only 4 total people working, including the ones in the kitchen. I ordered online and waited an hour for my food because they were so swamped they couldn’t look up to see that an online order came through, and I watched this poor teenage girl get yelled at by angry hungry customers for things that clearly weren’t her fault. Also like, app interface is terrible, why aren’t there points or like any kind of rewards incentivizing people to use the app? Get with it and stop asking me to pay you back for donating to the kid’s foundation. You already paid, stop lying to people and telling them they are donations are going to the kids when really they’re going into your pockets.Show lessMcdaddy_mase
Double order trouble!
I ordered in the wrong place and realized that I was at the wrong location. I called the store and told them what happened and to cancel my order because I was in another location. I had a feeling they would refund so I didn’t make a big deal and ordered at the correct place and kind of forgot about it. Weeks later I reviewed my statement and remembered. After a quick follow up with the app the money was returned to my account. Go to go get another order from my favorite restaurant now 😎Show lessWoody Knot
It Crashes, but it’s amazing anyway
I have the latest iPhone, and the app is up-to-date, however, the app gives me the spinning wheel of death after every item I order. So I just exit the app, swipe it away, restart the app, and my order is ready to add another item and repeat the process over again until I have all the items I need… It’s a little Janky, but I love the food so much it’s worth it and I like not having to stand in line.Show lessSkodymooreMT
panda express
we as a family love panda express and we are constantly visiting to Centerville location repeat my children and I have been going to this panda for years I’ve had catered and expressed purposely baby showers and I just wanna say that the Centerville location is the best it is also the meeting location to where me and my ex-husband exchange the children just because we love Candace so much of my head but the staff there is always great they see us every Tuesday I pick up lunch for my kids and they’re always been dream we look forward to having Andover wars come out soon because I’m literally a Panda Express to three times a weekShow lessMia danny and haley
Terriblle
Panda Express uses DoorDash to deliver their orders. Several times I sat for over an hour waiting on my food to never have received the order. When I first started ordering outside of Uber Eats I was excited because the food came fast and to my door. That feeling was short lived because Dashers don’t check the address; they just care for a check. They don’t care if the customer gets their food which I’ve experienced twice. The Dasher delivered to the wrong address and said it was delivered. Then when customer service reached out to them to see if they’d correct their mistake, they said they were too far. I just ordered my food and and the Dasher delivered to the wrong address again! They put in an order for redelivery and they turned around and canceled that. Because my son is ill I I ordered again. I don’t want to take him outside. This is so disappointing and disgusting how paying customers are being treated. We order food and expect a decent delivery time to possibly not even get the food. I really wish Panda Express and DoorDash really cared about their customers.Show lessADEISHA
App is ok but could be better
I have multiple locations near me. If one place is out of what I want the app doesn’t give me an option to use another location for delivery. Also the sauce option is pretty stingy. If you want more than one sauce you have to write it in the comments which more often than not get ignored. I’ve ordered small medium and large of the same item in multiple occasions and the take out contagion I get is… small. I’ve gotten deliveries that are labeled correctly yet contain completely different food. So… It’s just the same ol crap shoot as going thru a panda drivethruShow lessnorom666
