Rebecca
We love coming back! One of the main reasons that we choose this resort 9 times, is the cuisine. The food is delicious time and time again. Thank you for having us ❤️
Great app
Very handy for map and daily activities
great app
love this app.. the information is great and the map your walk feature is so handy
Great
Works well very convenient
The app is a great tool for guests
We have used the app for checking reservations, seeing what is going on and ordering drinks/ food for cabana/room service. I have noticed that the app will crash or hang rather inconsistently. I have also noticed that not all the menus work correctly and there seems to be long delays when loading reservations.
I have found that communication with our butlers on WhatsApp is better. Ana will send a daily update, which is fantastic, so we never need to go searching for much.
I have found that communication with our butlers on WhatsApp is better. Ana will send a daily update, which is fantastic, so we never need to go searching for much.
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App logs you out and you can’t get back In
Keeps saying problem with connection but I’m on hotels wifi, and then to see if it’s app or connection, I put my room number and a wrong name and it immediately recognized the name is incorrect and to contact reception. So what is it? Connection not good or just a garbage app.
John Fehily
When we arrived at the Iberostar resort hotel in Lanzarote, we were greeted very kindly and offered a welcome drink and a towel, which was very welcome. The rules and regulations were very kindly relay to us, and we also received an upgrade to the prestige rooms, which we enjoyed immensely. We also made use of the guest lounge beside Reception, which was a great idea to be able to come in and have a coffee and a little drink after a hard days touring sunbathing or what have you overall I would definitely recommend your hotel to my friends and family. I enjoyed my stay very much your staff, our lovely, friendly efficientbreakfast service was excellent. Dinner service was fantastic. The selection of food and offer was overwhelming and delicious. I look forward to returning again hopefully very soon. Thank you all very much for your wonderful service and attention to detail.
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Outstanding resort
We decided at last minute to come here instead of hotel booked prior.. Reviews over Holidays were nasty at that place down the road We picked this as a first time at resort, but 3rd time in Cozumel Both of us have been around the world…him as USAF, me as flight attendant Both husband and I are amazed at quality and beauty Several folks made this a place to remember Flor as concierge Johanna as salesperson was incredibly helpful and not pushy and found mutual respect and she so very much helpful , also Natalia at Guest Services was very helpful. All jungle around us is full of exciting things to see and we have a pet Coati is fun to talk to and feed…ya I know but accepted… Can fly directly into Cozumel or do Cancun and ferry Snorkeling was great Food from many restaurants was wonderful As member, have private pool and areas About 1/2 hour from airport Can’t do much better
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Response from developer
Dear Jean, Thank you for letting us know that you had a great holiday. We hope to see you again soon. Kind regards, Quality Manager
Outstanding resort
We decided at last minute to come here instead of hotel booked prior.. Reviews over Holidays were nasty at that place down the road We picked this as a first time at resort, but 3rd time in Cozumel Both of us have been around the world…him as USAF, me as flight attendant Both husband and I are amazed at quality and beauty Several folks made this a place to remember Flor as concierge Johanna as salesperson was incredibly helpful and not pushy and found mutual respect and she so very much helpful The jungle around us is full of exciting things to see and we have a pet Coati is fun to talk to and feed…ya I know but accepted… Can fly directly into Cozumel or do Cancun and ferry Snorkeling was great Food from many restaurants was wonderful As member, have private pool and areas About 1/2 hour from airport Can’t do much better
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Response from developer
Dear Jean, Thank you for letting us know that you had a great holiday. We hope to see you again soon. Kind regards, Quality Manager
Not very useful
The map was not helpful at all, just a link to Google Maps, and the app would crash after applying two filters to the map.
It also wouldn’t let you make reservations in the app. The concierge was nice, but it was a pain having to leave the beach and go up to the main building just to find out there weren’t any seats available multiple times every day. If I could check on the app, it wouldn’t have wasted as much time.
Not all the food places were listed in the app, and because the map wasn’t helpful, it was very difficult to find restaurants.
I would also love to be able to see daily activities in the app. They were listed on a TV screen down a hallway off the lobby, but it wasn’t helpful when I was at the beach or pool and wanted to know what activities were about to start or what shows were happening that evening.
I think unless the app is updated, Iberostar would be better off printing daily activity sheets for guests like resorts used to, or at least sending them via email. Guests expect to be able to easily access daily information without going up to the main building and waiting on a concierge to tell them verbally.
It also wouldn’t let you make reservations in the app. The concierge was nice, but it was a pain having to leave the beach and go up to the main building just to find out there weren’t any seats available multiple times every day. If I could check on the app, it wouldn’t have wasted as much time.
Not all the food places were listed in the app, and because the map wasn’t helpful, it was very difficult to find restaurants.
I would also love to be able to see daily activities in the app. They were listed on a TV screen down a hallway off the lobby, but it wasn’t helpful when I was at the beach or pool and wanted to know what activities were about to start or what shows were happening that evening.
I think unless the app is updated, Iberostar would be better off printing daily activity sheets for guests like resorts used to, or at least sending them via email. Guests expect to be able to easily access daily information without going up to the main building and waiting on a concierge to tell them verbally.
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Response from developer
Dear Laurie, Thank you for informing us of the problem you are having with our app. We are currently looking into your area of concern. We apologise for any inconvenience, Kind regards, Quality Manager
