It shouldn’t be hard to develop a better app
Why does my favorite location not show up under favorites? I have to search for it every time and then it appears with the red star beside it, as if it’s already a “favorite.” The Chick-fil-A app saves favorite locations perfectly fine, so why can’t the Wawa app? Why don’t pre-loaded rewards automatically apply when I scan my rewards card? Chick-fil-A does this perfectly fine, so why can’t Wawa? Why do I have to scan my reward barcode and then select my rewards card barcode as a separate step in order to earn the points for the transaction? It’s awkward and completely unnecessary if the app was designed properly. Chick-fil-A does this perfectly fine, so why can’t Wawa? Why do reward points expire? Why is there no way to know how many points are about to expire and when? Chick-fil-A points don’t expire, so why does Wawa take away points? Also, Wawa has been pushing their pizza HARD yet there appears to be no way to order it through their app. Seriously, how can a company create such a terrible, nearly useless app?
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Love Wawa, this app is TERRIBLE
CONSTANT GLITCHES!!!!!! I have been attempting to use the rewards on gas and food as well as using the one time promo coupons but every single time I try to redeem something it tells me my “payment method is invalid” or “I can’t use this promo at this time” after I’ve already purchased the item forcing me to pay full price for something I probably wouldn’t have gotten if it wasn’t for the discount that was falsely advertised. Whenever I try to use the gas rewards it tells me my payment method is invalid and then removes $175 from my bank account which can take days to be returned, on top of the gas I am now buying at full price. Its gotten to the point now I feel Wawa is tricking me into making these purchases with fake promotions. One star because reward points from purchases usually work fine but not on gas rewards which is what I want to use the most!!!!! Not sure if these issues are limited to me but very disappointed in my favorite gas station/ spot to get lunch. I will be going elsewhere for food and gas until these issues are fixed because at this point I’ve been scammed out of $100+ in the past 2months because of these glitches.
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Scanning barcode
Let me start by saying I LOVE WAWA! It is my favorite convenient store. There is one at the top of my block I am there regularly and one is also one minute from my work so I visit both frequently. However I almost Alway forget to have them scan my app. I recently started to really try to earn points and bring my phone inside with me however sometimes the scanner won’t work I can click on the barcode and it gives me my user numbers which they can enter at the register it takes a moment but I appreciate it and it helps me earn my points. Except half the employees running the register claim they don’t know how to enter the barcode numbers they just wanna scan it and go and when it won’t scan they’re just like sorry nothing I can do… please teach them how to manually enter the codes please!!! I don’t wanna look like a Karen there was no one else in line just now and I went in spent 39$ and was just told nothing they can do as I was walking away another employee came up and told them yes you can enter it I said thank you! But I had already paid super frustrating that’s 11 points away from a reward :(
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FRAUD FRAUD FRAUD
Let me first say i I like Wawa coffee but i cannot stand by while they commit fraud on their customers. I have reported issues to them when they occur and they always respond usually with a coupon. The time i reported the fraud they are committing i didnt receive any response. The single use coffee cups. Take one home with you and using a true measuring cup fill the wawa coffee cup and see what happens. For years i have been paying for 24oz coffee when im only receiving 20oz. The 20oz wawa cup is something like 16oz i believe. Furthermore, when i have spent $50 i receive a coupon but those coupns expire within 15 minutes once activated. Issue arose several times when i activate the coupon and the wawa at that time doesnt have that particular item. Im talking about food built to order. So im being told that if i am a loyal customer i will be rewarded at every $50 spent but that is not the case.
First correct the cup sizes and charged correctly without lying to your customers.
Second the coupons need still valid if not utilized within the 15 minuted window. I understand if the coupn has like a month expiration if not used but thats now what i am talking about.
First correct the cup sizes and charged correctly without lying to your customers.
Second the coupons need still valid if not utilized within the 15 minuted window. I understand if the coupn has like a month expiration if not used but thats now what i am talking about.
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Does not work
Refuses to let me sign up/sign in - states there is an IP address issue, so I turn off wifi and it still rejects me. Set a static IP address - still rejects me. Contact Wawa support and they tell me to do everything I’ve already done. Still rejects me.
Great concept of an app in reality
I was really enjoying this for the past week of using this app. I don’t know what has changed in a 1 week time. But I can tell you that has been nothing but a headache I’ve called customer service and tried to report to them to try to have them look in to this. I would love to talk to someone who is in charge to get me in touch with whoever is in charge of receiving feedback with the app team or even be able to speak to a developer who’s willing to actually talk to somebody from the public who knows a little bit about coding the main thing I can definitely tell you that’s happening as Wawa is having issues not just with the App alone but also the payment system for using an API within the activate pump feature, so what’s happening is let’s say I have a bout $150 in my bank account I put $40 in gas in my vehicle what they’re doing is they’re authorizing the $40 plus the $150 this is definitely not normal behavior for an authorization at the Anytime I’ve done pump authorizations they don’t sit on my bank account when clearly the pump tells my bank that this is the balance hence that’s why I’m getting the $40. It should not add an extra 150 of the actual balance available on my account old so now that’s putting me $40 negative for a 24 hour period 🙄😤😡
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Rewards don’t apply properly
Whenever I try to pay in app the reward does not apply properly and leaves a balance on the order. Often I need to remove the reward from the mobile order and then pay in the store and use the reward for payment. Would be great if when you applied the reward to the order in the app it worked.
Also, should add a button on the main screen to “order again” Some of your competitors have this, it shows your recent order and you you just click it and your done. Quick easy, one or two steps and the order is complete. Starting every order anew is too time consuming, allow me to “order again” and then edit the order if I need to or take it as is.
Also, should add a button on the main screen to “order again” Some of your competitors have this, it shows your recent order and you you just click it and your done. Quick easy, one or two steps and the order is complete. Starting every order anew is too time consuming, allow me to “order again” and then edit the order if I need to or take it as is.
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Need Apple Wallet integration for the rewards card
Make the rewards card available to load into Apple Wallet! At least 95% of my use with the app is solely to get to my rewards card. I should not be subject to a slow loading app, that is dependent on an internet connection/cell signal, and requires multiple clicks to get to my rewards card. It should be instantly available for me to view in my Apple Wallet.
That way I have easy, reliable access to my rewards card when I need it. Then I can still use the app to redeem my rewards or do any ordering like I normally would. There's no reason though to have to open the app to get a barcode to scan.
Integrating the rewards card with Apple Wallet would make me a much happier customer and greatly improve my view of the app. Everything else about the app works as I would expect and I'm generally satisfied with.
That way I have easy, reliable access to my rewards card when I need it. Then I can still use the app to redeem my rewards or do any ordering like I normally would. There's no reason though to have to open the app to get a barcode to scan.
Integrating the rewards card with Apple Wallet would make me a much happier customer and greatly improve my view of the app. Everything else about the app works as I would expect and I'm generally satisfied with.
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App only works on my wifi at home
Every time I try to access the app on LTE it fails with IP address banned.
I can connect on my wifi at home but when I arrive at the app disables and I can no longer see my order. It seems to use the store location to logout and look for store wifi ( which is no longer available). A very frustrating experience for online ordering..
There are many similar reviews and complaints online. Wawa was hacked last year and seems to have enacted additional security measures that make the app useless.
I can connect on my wifi at home but when I arrive at the app disables and I can no longer see my order. It seems to use the store location to logout and look for store wifi ( which is no longer available). A very frustrating experience for online ordering..
There are many similar reviews and complaints online. Wawa was hacked last year and seems to have enacted additional security measures that make the app useless.
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Has potential
Very frustrating that you cannot order all items from the app or redeem rewards. There have been several that I have missed out on such as free kids meal. I placed order online and then selected the reward option. It did not say it had to be used in store until after you already selected- and then there is no option to cancel. I could not make it to Wawa within the 15 minute window so it disappeared without me getting to use it. Also disappointed that not all food items are part of the menu option.
Another disappointment is that you cannot use gift cards for fuel.
This version is better than their previous one but has a long way to go to get to where it should be for 2020 or later…
Another disappointment is that you cannot use gift cards for fuel.
This version is better than their previous one but has a long way to go to get to where it should be for 2020 or later…
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