Non-starter: BLOCKS VPN...
Update
Wawa phone support stated VPNS are not allowed. I can say, from my background, that Wawa actually went out-of-their way and applied funding and resources to block VPN usage.
Wawa support responded to this review asking me to schedule a call to discuss. Another phone call isn't going to make VPNs work
I think Wawa support can publicly respond with a yes or no as to if VPNs are, or are not, allowed. Yes or No Wawa? Pl
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VPN is blocked, so non-starter. Support suggested asking my company IT department to remove their vpn from their hardware, or use a desktop in order to use the app…in line in the store or to pump gas. Can not even view app. —- VPN No way to use the app if you are connected to a VPN EVERYONE should be using VPNS so if you are not be sure to read up on the matter. Any app blocking VPN usage is up to shenanigans with your data and app. 2) NO FINAL PRICING You can add items (and see item prices somewhat) but no way to see the final bill. What?! Same for the kiosk where you have no final total until you get to the register. Look at the receipt and no numbers. Get a receipt from the cashier, no numbers?! Shady shenanigans when any store would hide the totals from you are face-to-face at the register, and risk of slowing a line or dare ask a question which then causes drama.
Wawa phone support stated VPNS are not allowed. I can say, from my background, that Wawa actually went out-of-their way and applied funding and resources to block VPN usage.
Wawa support responded to this review asking me to schedule a call to discuss. Another phone call isn't going to make VPNs work
I think Wawa support can publicly respond with a yes or no as to if VPNs are, or are not, allowed. Yes or No Wawa? Pl
————-
VPN is blocked, so non-starter. Support suggested asking my company IT department to remove their vpn from their hardware, or use a desktop in order to use the app…in line in the store or to pump gas. Can not even view app. —- VPN No way to use the app if you are connected to a VPN EVERYONE should be using VPNS so if you are not be sure to read up on the matter. Any app blocking VPN usage is up to shenanigans with your data and app. 2) NO FINAL PRICING You can add items (and see item prices somewhat) but no way to see the final bill. What?! Same for the kiosk where you have no final total until you get to the register. Look at the receipt and no numbers. Get a receipt from the cashier, no numbers?! Shady shenanigans when any store would hide the totals from you are face-to-face at the register, and risk of slowing a line or dare ask a question which then causes drama.
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Does NOT work on iPhone!!
This is one of those nasty apps that requires you to sign in or create an account with an email that doesn’t work on an iPhone. But they do get your telephone number all your other email addresses all your information and then all about you and then you can’t get the confirmation email to actually complete the sign-up.
This is as much Apple‘s fault on my iPhone as it is Wawa. Apple makes it impossible to get any kind of email on my phone except their email and iCloud. However that’s not an option to sign in with this app. It does say you can make an ID with your Apple ID but your Apple ID can’t use the telephone number on your iPhone Apple is one of the most obnoxious companies I’ve ever dealt with and apparently Wawa goes along with that sell I will not be using Wawa or going to their stores in the future. Too bad because they have good stuff that would’ve been nice to order but when they make it this infuriating and impossible to use it’s just not worth it.
This is as much Apple‘s fault on my iPhone as it is Wawa. Apple makes it impossible to get any kind of email on my phone except their email and iCloud. However that’s not an option to sign in with this app. It does say you can make an ID with your Apple ID but your Apple ID can’t use the telephone number on your iPhone Apple is one of the most obnoxious companies I’ve ever dealt with and apparently Wawa goes along with that sell I will not be using Wawa or going to their stores in the future. Too bad because they have good stuff that would’ve been nice to order but when they make it this infuriating and impossible to use it’s just not worth it.
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Too many inconveniences
I recently attempted to order for delivery, but items were out of stock at the chosen store. Unfortunately the app won’t allow you to pick which store the delivery is from, so we had to switch to pickup. After making the order, several of our items were flagged as “item unavailable” so we called the store and they had no idea why it flagged that, because they had already made the food without issue. Then, while waiting for the pickup order to be ready, the app forgot we made an order, so when we actually arrived at curbside the option to put in the parking spot number disappeared and the app reverted to the “make a new order” page. Fortunately I took screenshots of the order number. Way too much hassle just to dodge Doordash or Uber Eats. This has happened multiple times now. Please debug the app and add options to change which store the delivery is coming from to avoid these issues.
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This app is hot garbage
In a valiant effort to get my kid to school on time, we ordered prepaid pickup ahead of time (at home, in WiFi) and drove the 2.2 miles to get to our local Wawa. Upon getting there, despite being on LTE and with unlimited data the app would not allow us to check into our space number stating only that we were offline. Okay fine. Drive back home real quick to put on actual shoes, a bra and maybe some decent shorts. Drive BACK to WaWa, check the time, the kid isn’t late, so we’ll just run in and pick up our pre-made order. Nope. No pre-made order for us, despite having prepaid for it. So now I’m out for lunch (sandwich) and a drink. We reorder and pay, and by some miracle get the kid to school (barely) on time.
Why would a mobile app only work in WiFi? Furthermore, if your mobile app only works in WiFi, why would you not provide free WiFi at all your locations? Not convenient. Not helpful. Not worth the time it takes to download. Oh, and WaWa? You owe me money.
Why would a mobile app only work in WiFi? Furthermore, if your mobile app only works in WiFi, why would you not provide free WiFi at all your locations? Not convenient. Not helpful. Not worth the time it takes to download. Oh, and WaWa? You owe me money.
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Great store but horrible app
I love Wawa and I eat there all the time. The app is trash though and I have contacted sustainer support about it many times and they never help. When you try to order online a lot of the time it will day they are out of stock of an item and then you go to that store and they are not out of stock of that item. Also the nutrition calculator is extremely confusing and hard to use. It used to be easy and now they changed it to make it hard. And lastly, I loaded $30 into my account and then the app messed up and I reopened it and my $30 I loaded was gone. I checked my bank account and the money was charged from my debit card and it never went back into my wawa account. I have reached out to customer service multiple times about this and they just do not respond and they is no customer service phone number. You can only y them through the web. Wawa, please get your act together with your app. Your stores are awesome. Just make your app as good as the actual stores with customer service and everything.
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ABOUT TIME TO DELETE THIS NON WORKING APP
Love the fact that app has been telling me that I have a notification for the past 3 months and when I go into the app there is nothing there. How do I get rid of this NON NOTIFICATION ? It’s annoying that it’s showing something that is not there. I’ve tried deleting and reinstalling the app 3 times already. Anybody know what to do UPDATE Ok I’ve done 2 app updates that you have pushed out and I still have this notification badge. Does your customer support even read these reviews ? Looks like I will just be deleting the app cause there is NO SUPPORT if you have any problems ! Still have the notification that I CANT find anywhere on the app. I was told by whoever looks at these reviews that I need to go around pressing everything that I can. REALLY ? That’s the best tech advice you can offer ! WHO THE F?!& does your tech support ? It is horrible ! OK NOW IVE DONE ANOTHER UPDATE TO 6.1.7 AND THIS APP IS STILL TELLING ME THAT I HAVE THE SAME NOTIFICATION ! I’VE DELETED AND REINSTALLED x2 … SIGNED OUT & BACK IN x2 , PRESSED EVERY BUTTON I COULD IN THE APP BUT ITS STILL THERE ! WHO’S DOING THE APP DEVELOPMENT ? MY 7 Y/O COUSIN DOES BETTER WORK IN HER COLORING BOOK ! ITS HORRIBLE !
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I give up
Used to go to wawas multiple times a week, but stopped months ago because their app never works and always crashes. Every. Single. Time. Can’t use rewards, can’t order food, can’t even stay signed in long enough to use the money I loaded onto my wawas account MONTHS AGO. 20$ down the drain. Tried for the last time today to sign in and use my 20$ and get my free shorti. And again, it crashes. Im going to have a heart attack from the amount of stress it causes to even attempt to use this app. I started using the 7/11 rewards app and going there since the problem have occurred and it’s been great. Never crashes, always get my rewards, and I can spend the money I load onto my account. Would recommend anyone using this app to just switch the the 7/11 rewards app and go there. Or Thornton’s. Sooooo much easier and less stressful.
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Horrible app and delivery experience! :/
Several complaints about this app and delivery service. When trying to ordering for delivery, basic snacks are not available, like Cheetos, Doritos, etc, that’s what I mean by basic. So it’s not like they don’t have it available…Sometimes I have decided to go and there’s 20 bags sitting in the shelf, they don’t make the product available to order which is ridiculous.
When I have decided to order for delivery which is through Doordash, they never check they have your complete order, there’s been at least 3 times that I’ve gotten missed items. I’ve called Wawa these 3 times and they reimburse your money but not the delivery fee. It keeps happening because they don’t do anything about it!! Either employees at Wawa don’t put all your items in the bad or the DD driver steals food from your bag…it doesn’t matter, they don’t do anything but say “sorry for the inconvenience and no, we don’t reimburse your delivery fee” I don’t care if it’s a doordash issue, Wawa takes the money from me and through this process they never mention DD as the delivery service until you receive a text from DD.
Such a frustrating experience that even if it’s late I’ll go to the store, ever using this service again until they first about it. Hire better developers and care about the service your offering.
When I have decided to order for delivery which is through Doordash, they never check they have your complete order, there’s been at least 3 times that I’ve gotten missed items. I’ve called Wawa these 3 times and they reimburse your money but not the delivery fee. It keeps happening because they don’t do anything about it!! Either employees at Wawa don’t put all your items in the bad or the DD driver steals food from your bag…it doesn’t matter, they don’t do anything but say “sorry for the inconvenience and no, we don’t reimburse your delivery fee” I don’t care if it’s a doordash issue, Wawa takes the money from me and through this process they never mention DD as the delivery service until you receive a text from DD.
Such a frustrating experience that even if it’s late I’ll go to the store, ever using this service again until they first about it. Hire better developers and care about the service your offering.
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App deleted my rewards card including all rewards and money left
I’ve never left a review before. I’ve had problems with the Wawa app and my rewards card for a few years. Various times I’ve contacted the customer service department via email and received the usual form response. But since it’s always logging me out or not recognizing I decided to check my settings. It DELETED my rewards card! It recognize my email but said there was no card associated with me. The money on the card and the rewards disappeared. My son had the exact same thing happen! Two weeks ago I asked him if he wanted to use his rewards card and he told me that his rewards card disappeared and he doesn’t use the app anymore. I don’t know if their developers even read these reviews or how to reach out to them but my son is not using Wawa anymore and now I’m not either. There’s only one person left in the house who still has a working app. I find it odd that I only began to have problems when I got a new iPhone 11. My son as well. The person in the house who has no trouble has an iPhone 8. We are surrounded by Wawa‘s and it’s a shame because they won’t be getting our business.
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Buggy with log in’s
Every time there is an update, the app forgets my user id and password and has me sign on again. I can’t tell you how many times I’ve have to reset my password because who remembers passwords. And of course the app isn’t sophisticated enough to remember who I am on my phone that has the app, but they know if you’ve used a password before and I’ve got to come up with a new one. With the introduction of Face ID, Touch ID, password key chains, etc. there shouldn’t be a need to remember passwords. This app doesn’t utilize any of these things. On top of all that the app contains your WAWA rewards ID card, and it can’t be put in your digital wallet. So if the app doesn’t let you sign in, you can’t get your rewards points AND any of their advertised rewards members discounts.
Once the app does work, it does what it’s advertised to do. You can order sandwiches, drinks, etc. But only if the app works. So yeah, 1 star. It’s useless unless you can sign in, which I can’t. Again. Because it’s 5th sunday in a row that I can’t sign in when I’m in the WAWA line.
But the blended coffee drinks taste nice.
Once the app does work, it does what it’s advertised to do. You can order sandwiches, drinks, etc. But only if the app works. So yeah, 1 star. It’s useless unless you can sign in, which I can’t. Again. Because it’s 5th sunday in a row that I can’t sign in when I’m in the WAWA line.
But the blended coffee drinks taste nice.
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