Total failure for an app
I love the store but hate the app. It doesn’t really do any of the things others food apps like chick fil a or Panera bread does. First, you can’t pay for purchases with a credit card you have to bury a gift card. It took me two days to get that part of the app to work. Not sure why you have to use gift cards with the app but I suspect it was easier for developers. Second, with other mobile orders you pay with the card and simply pick up your order. Not with this system. You still have to get on line. So there is no value or convenience to using the app. Who developed this app? To top it off the people at the register couldn’t get the reader to scan my app so I had to type in the 10 digit gift card number. I’m thinking I could have used my card at the register and saved the time and hassle of using this app and standing in line. As far as I’m concerned, this app is a total failure tray adds no value except rewards that frankly aren’t worth the hassle. I was totally surprised that a company like wawa would put out such a poor app. I think it must be a high school project gone bad.
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Great app but please let one pay online!
I don’t know how else to say this, but the inability to pay for a mobile order online is a showstopper for me. It’s bad enough that you can’t place your order ahead of time without arriving within 500 feet of a store, it is even worse when you have to wait 10 minutes in line to pay for it. Yes sometimes it is that long!
Also, the restriction needs to be changed for regular customers that show trending successful purchases instead of penalizing them by having to wait.
Or how about rewarding your customers by lifting restrictions after a certain amount of successful purchases? I mean I totally understand the thought process of the restriction, but good values customers need to be rewarded.
After four days in a row of having to wait to pay and wait for my order, I am now back to Dunkin’ Donuts where I can order and pay in advance!
I will be back once these two items are fixed.
Also, the restriction needs to be changed for regular customers that show trending successful purchases instead of penalizing them by having to wait.
Or how about rewarding your customers by lifting restrictions after a certain amount of successful purchases? I mean I totally understand the thought process of the restriction, but good values customers need to be rewarded.
After four days in a row of having to wait to pay and wait for my order, I am now back to Dunkin’ Donuts where I can order and pay in advance!
I will be back once these two items are fixed.
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Wawa is pretty fantastic!
I visit Wawa semi-regularly, and because my daily life takes me back and forth between Philly and the Malvern area, I have five stores that I frequent. If I’m reading the store locator map correctly, I visit stores 97, 125 and 21 near where I live and the stores 205 and 8091 (this new one is super nice!!) near where I work. During other travels, I’ve also visited the stores 270 and 191 on a less frequent basis. I have always had great experiences at all of these stores. The stores are clean, the food is always just how I wanted it, the coffee is perfect and the staff is always friendly, polite and helpful. The only time I was ever sad that my favorite coffee was all out, a staff member noticed and made a new pot just for me and then made sure I got my coffee for free for having to wait. I didn’t mind having to wait at all, especially since it was late afternoon and I was on the way home from work anyway, but getting free coffee for it definitely made my night. I wish now that I could remember which store that was, but all of the ones I visit are pretty awesome.
Keep up the good work, Wawa!
Keep up the good work, Wawa!
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Expected more from Wawa
Wawa is famous for upgrading the user experience of convenience stores. This app does not live up to that tradition. It’s not 7-11 bad, but it’s not Wawa good, either.
The worst parts about the app are not technical, however.
The app requires you to allow it access to your location at all times in order to place an online order. Why? One thing has nothing to do with the other. For that reason, I am not ever going to use it to make online orders. Since that is the main use I had in mind for it, I’m unlikely to use the app very much. Wawa has squandered a chance to enhance customer experience.
Secondly, this app does not support direct payment of online orders. Instead you MUST set up a Wawa “gift card”. This was both confusing terminology and, again, anti-customer. Want to make it easy to use any Wawa payment instruments I may have? Of course! But, require it?
Rather than produce an app focused on enhancing customer experience, Wawa management has apparently directed the app developers to focus on gathering as much data about the customer as possible. I’ve heard about Wawa being a case study for using big data in innovative ways to improve store layout. Apparently, they’ve let those considerations override their original ethic of prioritizing customer experience.
The worst parts about the app are not technical, however.
The app requires you to allow it access to your location at all times in order to place an online order. Why? One thing has nothing to do with the other. For that reason, I am not ever going to use it to make online orders. Since that is the main use I had in mind for it, I’m unlikely to use the app very much. Wawa has squandered a chance to enhance customer experience.
Secondly, this app does not support direct payment of online orders. Instead you MUST set up a Wawa “gift card”. This was both confusing terminology and, again, anti-customer. Want to make it easy to use any Wawa payment instruments I may have? Of course! But, require it?
Rather than produce an app focused on enhancing customer experience, Wawa management has apparently directed the app developers to focus on gathering as much data about the customer as possible. I’ve heard about Wawa being a case study for using big data in innovative ways to improve store layout. Apparently, they’ve let those considerations override their original ethic of prioritizing customer experience.
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Heaven on Earth
From its glorious handcrafted Hoagies, to its crisp and refreshing iced teas, Wawa has something to please even the most refined palates. Be sure to get there early in the day to enjoy one of their delicious fresh baked pretzels as they are sure to sell out. They have freshly brewed hot coffee, in a variety of roasts, with a station to customize it just the way you like it. You're going to love their coffee so much you're going to want to make it at home, so grab a bag of coffee to take home while you're there. In a rush? Grab one of their many hot sizzli sandwiches or a bite to eat from their to go case. Be sure to download the app to maximize your Wawa experience and get rewarded for everything you're going to enjoy at Wawa!
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UI/UX Person Needed!!
So I just had a store open near me, the line was long so I figured I’d try mobile order. I went to create my account using Facebook. Filled out all verified with Facebook and was brought back to the main screen. Thought huh, that was weird so I tried it twice more with the same result. Then I decided to just try to login with the credentials I set just to see and got a message that said account not verified. As a person with 10+ years in the web development and app development world I read that message loud and clear, check my email...surprise (4) emails waiting for me. (1) to verify my account and three others about a reward account. Success I logged in. Now on to adding a gift card to my account. Clicked add new gift card, yay, added payment type, cool tried to add funds....FAIL. Couldn’t add funds. I know the card was good as I went into the store and paid with the same card for cold cooler pre-made items, didn’t get to enjoy a fresh made sandwich, but guys really? Come on? You are an great rapidly growing company with lots of successful endeavors in your future time to grow your tech side and get some good UI/UX people on your staff.
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Response from developer
Hello! We're sorry that you had some issues reloading your gift card after finally getting signed into the app. When you can, please contact us so that we can assist you: https://www.wawa.com/contact. We look forward to hearing from you! -Casey
Gift card balance is buggy
First off I always ask for Wawa gift cards as gifts, so I always have at least two or three at a time in my app. My biggest prob with this rewards app is the gift card balance doesn't update in the app unless I go in and click manage on a card then click the refresh button! I have to do this for each card separately then it finally updates each cards balance. Terribly inefficient.
This means every time I walk into the store to buy something at the register the line of people behind me have to wait for me to find a card that actually has a balance on it. Frustrating for me and for them!
I understand the balance might not immediately reflect a purchase I just made, but still hasn't updated when I check it a week later??? For the love of God you've had several updates to your app, fix the Gift Card balance bug!
This means every time I walk into the store to buy something at the register the line of people behind me have to wait for me to find a card that actually has a balance on it. Frustrating for me and for them!
I understand the balance might not immediately reflect a purchase I just made, but still hasn't updated when I check it a week later??? For the love of God you've had several updates to your app, fix the Gift Card balance bug!
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Worse app ever!!
I've had many apps and this, by far is the worse!! Let me count the ways: 1. The least dollar amount that can be added is $15 (Dunkin' Donuts; Starbucks - $10!); 2. They give you free "stuff" when you join. However, they are not specific of EXACTLY what is free (free coffee - it doesn't say hot ONLY-not iced from the machine-not at the "custom" counter!! Check out person didn't know, tried to scan it, then told me I had to pay but bc she scanned, I lost the free coffee!); 3. The app does not automatically update your balance on the spot. (A friend thought she had enough money but apparently behind the scenes Wawa knew the balance and caused slight embarrassment at the register as she had no cash with her); 4. The app does not auto recognize offers from the payment screen. (You have "jump" between screens at check out for the offers and then go to pay!! Wawa's wifi is NOT that good - and nothing more needs to be said about that)!!! As a matter of fact nothing more needs to be said-period!!!!!
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:-(
Can't connect.
