What happened?
This app was wonderful until the recent redesign. Now more times than not when I’m in the store and I’m ready to pay I can’t pull the app up on the screen because it asks me to sign in with my login and my password. When I try to log in the app does not recognize my password even though it is correct. The screen freezes and I’ll have to use a card or cash - if I happen to be carrying either. Many times I have to leave the store without my purchase. Extremely frustrating!
My other issue is that the convenience of the app is no longer worth it. I spend at least $20-30/wk, earn rewards for every $50 I spend and my reward is either money off a sandwich or a free coffee or soda. With all of the frustration of using the app the convenience is no longer worth my time and effort. Sorry Wawa - there are lots of Royal Farms in this area!!
My other issue is that the convenience of the app is no longer worth it. I spend at least $20-30/wk, earn rewards for every $50 I spend and my reward is either money off a sandwich or a free coffee or soda. With all of the frustration of using the app the convenience is no longer worth my time and effort. Sorry Wawa - there are lots of Royal Farms in this area!!
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Better and worse
The app is a lot better in some ways than the old version but still a nightmare to use. I have the app set to allow it to use my location only when open so now every time I open the app and even when I go back to the home tab it throws up a notice asking me to enable always on access to my location. Why do you need my location all the time?
It’s also really annoying that I can’t use Apple Pay to reload my card because they want a copy of my credit card info on file. Again, if I don’t use auto reload why do you have to have this information instead of letting us use the built in payment mechanism on the phone which also helps protect from data breaches.
It would also be nice if you could use the app when you don’t have a strong connection which seems to be the case inside a lot of stores. Let me scan my card and use the money that’s on it even if the balance displayed may not be up to date despite the fact I only ever use the card within the app. Why does this not update right away so it’s correct for next time and only needs to update if I swiped my card?
The only saving grace is adding the card to Apple wallet so you don’t have to actually to use the app unless you are reloading or using a reward.
It’s also really annoying that I can’t use Apple Pay to reload my card because they want a copy of my credit card info on file. Again, if I don’t use auto reload why do you have to have this information instead of letting us use the built in payment mechanism on the phone which also helps protect from data breaches.
It would also be nice if you could use the app when you don’t have a strong connection which seems to be the case inside a lot of stores. Let me scan my card and use the money that’s on it even if the balance displayed may not be up to date despite the fact I only ever use the card within the app. Why does this not update right away so it’s correct for next time and only needs to update if I swiped my card?
The only saving grace is adding the card to Apple wallet so you don’t have to actually to use the app unless you are reloading or using a reward.
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App needs work
Now, I admit I am NOT the most technologically advanced but that is, perhaps, WHY this app needs work! I seem to always run into a glitch when ordering-from not being able to log in with a password I know is correct, to it constantly signing me off and then having to log back in. This does not help me when I am rushing to work in the morning and it only
frustrates the customers in back of me. There are too many steps to finally place your order, too. Why do I have to press “Ok” as the last step? It says my
order has already been placed but if I don’t press OK my order does not go through! Also, why does the non-essential “decorative” home screen picture last 5-7 seconds? Apps are all about speeding up the process and this one just slows me down. Please fix this or I’ll go back to no Wawa app...
frustrates the customers in back of me. There are too many steps to finally place your order, too. Why do I have to press “Ok” as the last step? It says my
order has already been placed but if I don’t press OK my order does not go through! Also, why does the non-essential “decorative” home screen picture last 5-7 seconds? Apps are all about speeding up the process and this one just slows me down. Please fix this or I’ll go back to no Wawa app...
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Don’t like the new update
Wawa - boo! And that’s not for Halloween. You just messed up the app for your most loyal customers who were early adopters of the app!!!! I had the app since it’s inception, loaded a gift card and continually reloaded it automatically. Now the new app makes me get the cashier to scan the app twice instead of once. Before the update, I showed my phone to the cashier, they scanned, and I’m done (I got rewards points and paid for my items all in one shot).
Now with the “update”, I have to show them my rewards barcode, they scan, I select my gift card on the phone , they scan again.
Seems like you just made the process twice as long! That’s not an improvement for your long term customers. I understand that you wanted new customers to be able to get rewards without getting a gift card, but you just did that at the expense of your most loyal customers/advocates. That’s a big Mis-step for a customer focused organization.
Now with the “update”, I have to show them my rewards barcode, they scan, I select my gift card on the phone , they scan again.
Seems like you just made the process twice as long! That’s not an improvement for your long term customers. I understand that you wanted new customers to be able to get rewards without getting a gift card, but you just did that at the expense of your most loyal customers/advocates. That’s a big Mis-step for a customer focused organization.
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Response from developer
Hello! We're sorry that you're not happy with the new app. Could you please send us a message using the following link? https://www.wawa.com/contact. We look forward to hearing back from you! -Ashlie; Reference #7133114
Terrible update
As of November 1, the app is terrible. On the previous version as soon as I started the app my payment card/gift card was right on the main screen and easily shown to the cashier. That is no longer the case. Instead they are showing the rewards card first for the cash customers. It is the cash customers who should have to click through three times to get to their reward card, instead of the gift card people having to click through three times deep into the app. Also I am constantly being warned by the app now that I don't have background services turned on for the app which I don't ever intend on doing unless placing a mobile order. The warning should've stayed like it was, just before placing a mobile order, if needed.
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Good app but what’s the point??
The app works better since the new update. I’m not getting randomly kicked anymore and it’s easier to reload gift cards. There are little problems, like I’ve paid extra to get avocado spread added to my sandwich and I’ll get there are they’ll be out of avocado. Caramelized onions are available on the app but if you order in-store it’s not an option (as of last week). Or something won’t be available on the app but when you get to the store it is available. Small things like this that could pretty much happen anywhere.
Two serious problems with the app. First, you can’t use rewards when you pay in the app. Only if you pay in store. If this is a function, I’m pretty tech-savvy and I haven’t figured it out so it should be made easier. My main problem with this app is they don’t start making your order until you get to the store. What in the world is the point of that??? The entire reason for online ordering is so it’s ready when you get there and you can skip any wait at the store. If I order 20 minutes early, why am I waiting another 10-15 minutes when I get there?? Ordering on the app and waiting for your food takes the exact same amount of time as ordering in store. So basically the only convenience of the app is it stores your gift card so you don’t need the actual card.
Two serious problems with the app. First, you can’t use rewards when you pay in the app. Only if you pay in store. If this is a function, I’m pretty tech-savvy and I haven’t figured it out so it should be made easier. My main problem with this app is they don’t start making your order until you get to the store. What in the world is the point of that??? The entire reason for online ordering is so it’s ready when you get there and you can skip any wait at the store. If I order 20 minutes early, why am I waiting another 10-15 minutes when I get there?? Ordering on the app and waiting for your food takes the exact same amount of time as ordering in store. So basically the only convenience of the app is it stores your gift card so you don’t need the actual card.
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A few notes about latest update
A couple things I’ve noticed through testing that WaWa hasn’t made too clear in the latest app update notes.
1. If you pay directly with your WaWa gift card either via mobile order or via a scan at the cash register, you do NOT need to scan your rewards card. The gift card scan alone automatically counts the reward dollars. You only need to scan your rewards card separately first, if you are NOT paying with a WaWa gift card.
2. For me at least, the rewards balance total is not updating instantly, but it does eventually update after a little while. If you immediately check your rewards balance after a store visit and find that it hasn’t updated, check again in like an hour.
Other than that, I like the app for the most part. Please allow for funding a gift card via Apple Pay and paying for a mobile order directly via Apple Pay (while still counting the rewards dollars).
1. If you pay directly with your WaWa gift card either via mobile order or via a scan at the cash register, you do NOT need to scan your rewards card. The gift card scan alone automatically counts the reward dollars. You only need to scan your rewards card separately first, if you are NOT paying with a WaWa gift card.
2. For me at least, the rewards balance total is not updating instantly, but it does eventually update after a little while. If you immediately check your rewards balance after a store visit and find that it hasn’t updated, check again in like an hour.
Other than that, I like the app for the most part. Please allow for funding a gift card via Apple Pay and paying for a mobile order directly via Apple Pay (while still counting the rewards dollars).
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I like it.
Not a bad app. I never had any problems with it. The only issue really is that the touch ID feature sometimes is a pain to turn back on when you change your password. Rewards are pretty much the same but who's complaining? It's usually $2 off a shorti or classic or a free fountain drink or any sized coffee. You get a free drink for your birthday I think and the others are things like a free salad from the grab and go case or a free sandwich or wrap from the grab and go. All in all I like it and find myself reloading the app before info in so I can get points and get a reward lol. Sometimes they'll even send you a bonus reward just because. Can't beat free food!
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Password reset ALL THE TIME!!
I don’t usually do reviews but I’m just fed up because this app can really have potential! First of all, i don’t know why it just doesn’t stay logged on? Every time it logs off or I decide to order from wawa I have to put my email and password again. And guess what ? It says my credentials are wrong when I know for a fact is right. So I have to reset my email all over and all over again it’s getting really frustrating because when I’m in the mood for some lunch I want it right then and there and it’s just makes me go else where. I don’t know if it’s just me that it keeps happening too but the app should just stay logged on until you YOUR self log out of it. And I don’t understand how it keeps saying my password is wrong no matter how many tries I put it. The whole process of “forgetting and reset password” is not really much work but cmon now to do it every time the app logs off ?? I hope you guys can fix this or at least have the facial recognition log in the future. Like another reviewer said you guy are a big and growing company! Should definitely be up on date with app development.
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Love Wawa. Hate the App.
I grew up with Wawa. Love it. I’m thrilled they’re opening up now in South Florida where I currently live. I stop there every morning. I thought I’d try out the app to make my stops easier. This app fails to do any such thing. Horrible UX. Form after form after form after form just to get the freaking thing setup. Then, failure to add funds to a digital giftcard (why do I need this anyway? Just deduct funds directly from my payment method.) I’ve worked in interface development for years and I would expect a higher standard from a company like Wawa. The app is mediocrely built, at best. Jump on the tech train Wawa and staff up your development team! We need you!!
P.S. don’t neglect Apple Pay integration. Allow users to skip forms and just verify via fingerprint. 2 minutes of forms, or 1 sec of print scan? I’ll let you guess which has a higher success rate of transaction completion.
P.S. don’t neglect Apple Pay integration. Allow users to skip forms and just verify via fingerprint. 2 minutes of forms, or 1 sec of print scan? I’ll let you guess which has a higher success rate of transaction completion.
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