This app needs help!
I LOVE Wawa but I do not love the app. In order to sign in using FaceID I have to open the app, go to the regular sign in (which won’t work even though I have the correct password), then close the app and the FaceID option is available. I lost 2 rewards when I downloaded latest update, the food ordering options on the app do not match what is actually in stock at the store so I don’t ever use that option, after being burned a few times, even though I would love to, plus it’s also buggy at times with choosing a location to order from, it goes into an endless loop of selecting the location and trying to load the menu. This app needs to be just as enjoyable as the Wawa stores are, please fix these things!! I’ll change my review to 5 stars as soon as the app is usable. I do love the rewards but notifications for those special limited time rewards should pop up, because I’ve probably missed a few, just based on the amount I’ve seen and used.
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Bugs
I love the app for the most part but a few things need fixing for me to give it anything but a one star. The latest version seems to have started this, when you are in the Wawa app and the phone auto-locks or you hit lock, then it SIGNS YOU OUT of your account. And since you don’t try to pull up the app till it’s your turn in line, then you have to hold everyone behind you up because you have to log back in. I could not remember my initial password the 1st time this happened and spent 30 mins trying to get back in via forgot password. Then when resetting the password it was not clear what it wanted from me. I ended up with a REALLY long password that I’ll never remember, and saved in notes(to remember) for when it throws me out. Now these 2 problems could be solved if you just incorporate touch/face id. Anyways, 1 star till this is fixed.
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App doesn’t work
This app won’t let me sign up/register. I delete the app and try reinstalling ... and guess what...still no luck. ☹️
Not great not awful, worth using
Update: after giving the app a few tries I am updating from 1 star to 3 stars. The first time I used it my card was charged and no one could find my order. Lesson learned - DO NOT use the "load money to a gift card" option. Only use "pay at store option". Next, do not customize an order too much . App gets confused by that. Works best when you order something exactly as offered. Finally, as soon as you get to the store open the app and make sure it recognizes your presence at the store and shows your order number. I usually have to force quit the app and reopen it... IF YOU FOLLOW THESE RULES you will be pretty happy overall I think..but yes it needs some tweeks.
1st review: Doesn't work to buy your food online. It charges your card but shows no orders and store has no idea why.
1st review: Doesn't work to buy your food online. It charges your card but shows no orders and store has no idea why.
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Annoying
I love the idea of having this on my phone and just being able to pull it up whenever. I don’t have the problems many users have reported about orders not showing up or not being able to use the app in the store. What I DO have problems with is every couple of months or so it will suddenly not allow me to load funds. I load every two weeks on payday the same amount from the same account so nothing has changed. It gives me an error message that it can’t be processed and try again later. I have deleted and rentered my information, tried new accounts. The first two times it happened I didn’t do anything to make it work I just stopped using the app for about two months the tried again and it worked. Now it’s been doing it for so long that I’ve just given up.
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Absolute Garbage of an App
DON’T WASTE YOUR TIME!
HERE COMES ROYAL FARMS!!! ROYAL FARMS IS GOING TO BLOW WAWA OUR OF THE WATER!!! If they keep this up! Not only has the app been slacking, but their employee hiring in stores has been getting worse and worse!!!!
The only thing that you will accomplish by trying to use this app, is your blood pressure reaching record breaking heights. All the money Wawa wastes on advertising for this pathetic app and it doesn’t even work... maybe Wawa should focus on building an app that actually works before blasting advertisements all over in regards to their new app. Or maybe they should take a closer look at whoever is in charge of the department that oversees, manages, builds the app, because clearly they are terrible at hiring employees. Seems like the idiot in charge, hired a bunch of 2 year olds that don’t even know what technology is. If I were Wawa, I’d clean the house of that entire department, and focus on hiring quality employees who can build, run and maintain a productive app. All the money Wawa has, and they can’t put together a decent tech team to build an app that actually works. As popular as Wawa is, and their app is slower than the Slowski’s Family on the Xfinity Commercials. Dial up internet from the early 2000’s is faster than the Wawa app.
HERE COMES ROYAL FARMS!!! ROYAL FARMS IS GOING TO BLOW WAWA OUR OF THE WATER!!! If they keep this up! Not only has the app been slacking, but their employee hiring in stores has been getting worse and worse!!!!
The only thing that you will accomplish by trying to use this app, is your blood pressure reaching record breaking heights. All the money Wawa wastes on advertising for this pathetic app and it doesn’t even work... maybe Wawa should focus on building an app that actually works before blasting advertisements all over in regards to their new app. Or maybe they should take a closer look at whoever is in charge of the department that oversees, manages, builds the app, because clearly they are terrible at hiring employees. Seems like the idiot in charge, hired a bunch of 2 year olds that don’t even know what technology is. If I were Wawa, I’d clean the house of that entire department, and focus on hiring quality employees who can build, run and maintain a productive app. All the money Wawa has, and they can’t put together a decent tech team to build an app that actually works. As popular as Wawa is, and their app is slower than the Slowski’s Family on the Xfinity Commercials. Dial up internet from the early 2000’s is faster than the Wawa app.
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Can’t get it to work
After several attempts I managed to create my account and finally got the verification email after several resend requests. I thought I was good to go. I went to use it at the store today and I had been signed out. I put my login info in (definitely using the correct password) and press sign in. The app appears to start logging in then returns to the login screen. I tried password recovery just in case there is a slim chance that I am not putting the password in correctly (not likely since I already signed into the app once with this password), but when I enter my email and click next absolutely nothing happens. It will not move to the next screen. I KNOW my email is correct because I received the verification email on this account. I have no idea what is going on, but whatever it is it’s not worth the headache from all the issues I’ve already had with this app. I will be uninstalling.
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Unwanted changes
The app was fine but now it doesn't order your stuff when you reach the store, you have to tell it how long you will be before arriving at the store. This is good as long as you know the area but when you're traveling you have no idea how long it will take to get to the store without going to your GPS maps app. If you're going to do it this way at least display in the app how far away the store is in the ordering page. Just not thought out enough. Get out from behind your desk devs. Also the available balance on the card never updates on the Apple Pay screen reached by double tapping the power button, plus it no longer automatically increases the brightness temporarily so your laser scanner can read it. Remember when we are in line we have an armful of stuff and can't keep jabbing away at the phone.
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Too many issues
Since adding the order on the go feature, this app has gone down hill. Multiple times, I’ve tried to order on the go, added an item and it doesn’t show up in my list of items at checkout. So I go through the process and add it again. The item will show up in my list of things at checkout and I hit submit not realizing that the first one has now shown up and I ordered 2 of the same thing. I also wish you could merge card values as it’s annoying having a bunch of cards with less than a dollar on here. These were all little issues that I dealt with but now for the last week I haven’t even been able to log into it. Touch ID, my password, even trying the Forgot password thing (despite me knowing I’ve entered it right 1000 times) doesn’t work.
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Used To Be A Good App
I used to use this app all the time and it worked well. Since the last several updates it has fallen apart. Problems started with my card balance not updating when I would use or reload it so I never knew what the balance was. This was accompanied by the transactions not updating as well.
I contacted them and their best advice was to delete the app and reinstall it. I hadn’t done that yet because I was afraid I’d lose my balance and couldn’t find the old card to be able to re-enter the whole number.
Well I found the card today and now it wants me to sign in with my password but it won’t take the password, doesn’t say it’s wrong, but won’t sign me in either.
Also the new initial screen (cup of Wawa coffee in the snow- wish I could get one) hangs so long you almost give up waiting.
Stop being too fancy for your programmers capabilities and go back to what worked. Royal Farms is starting to look good.
I contacted them and their best advice was to delete the app and reinstall it. I hadn’t done that yet because I was afraid I’d lose my balance and couldn’t find the old card to be able to re-enter the whole number.
Well I found the card today and now it wants me to sign in with my password but it won’t take the password, doesn’t say it’s wrong, but won’t sign me in either.
Also the new initial screen (cup of Wawa coffee in the snow- wish I could get one) hangs so long you almost give up waiting.
Stop being too fancy for your programmers capabilities and go back to what worked. Royal Farms is starting to look good.
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