Review of LiveWell app
Unfortunately, my wife and I tried to go onto the LiveWell app and check our prescription status because I got a notice a prescription status. We couldn’t find it and my wife works at Aurora. The pharmacy at Summit no longer wants to dispense prescriptions to the patients, they want it all mail order. I am changing all my prescriptions over to Highway F the remote prescription center. I have been very happy with that because I get to talk to a pharmacist when I pick up my meds they typically always have my prescriptions right and quick. I find this app is just taking us one step further away from human communication with patients with the cost of healthcare, our care from these facilities specially, the pharmacy at Aurora Summit is awful. It has been awful for ever. The service level is going down and everybody uses can’t have help Covid blah blah blah. Unfortunately, at the expense of their customers and patience both one. I know this will go nowhere just saying.
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New Epic
Hi find it more difficult to navigate. I don’t like the fact that we always have to say why are we choosing a certain doctor to send a message to. Also making the appointments and trying to schedule them is difficult with specialists.
It would be better if we could call and not have to wait forever to speak with someone. You usually have to end up doing that anyway. Other than that epic is very good.
It would be better if we could call and not have to wait forever to speak with someone. You usually have to end up doing that anyway. Other than that epic is very good.
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LiveWell app
I like it! No complaints but always room to improve nothing is 100 perfect! One thing is when you preregister for appointment and you owe you either pay or cannot move forward to pre register that is a pain so just end up not pre registering! They should change that! Just my opinion!
Virtual visit
I used northshore for so long and since Covid I have had nothing but issues with scheduling, rude staff members, messages not being answered in a timely manner. I switched over to the LiveWell app and doctors and I feel appreciated, cared for, listened to and the app was super easy to use! I’m so thankful for the easy quick appointment I had today and not to mention the doctor was fantastic and so kind and happy. She didn’t make me feel like I was bothering her or taking up her time. I was so impressed!
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Super helpful! One criticism
This app has been very helpful when looking for in network care. My only criticism is that after filtering specialty, location, insurance etc. if you make an attempt to return to the list of providers it will often take you back to the very beginning. Overall very helpful, just a lot of restarting which can be frustrating!
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It’s slow
The app is slow to load, sometimes buttons won’t work when you tap them, and if you leave the app for a minute to perhaps look up your routing number to make a payment, or look up some other bit of information you need, the app kicks you out and makes you start from the beginning.
Great app but could use one tweak…
I’m trying to reach the developer but they have comments turned off and I can’t find any other contact info. This app is very handy! I think a nice update to this app would be to be able to check if a requested medication has been processed. I always run into an issue when I request my medication I don’t know whether the Dr. office has processed it or not and they have forgotten a few times. I place a call and ask about it, they tell me they don’t have the request so they will put the request through, then I have to wait another several days.
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Reading test result
Before you have file that you can get all test result in one page, now very test is individual line. Make not easy for non-professionals to read. I like the test results pdf back where I can print 1-2 page for my records. Until this is done I will keep giving 1 star. There other stuff but this is the most important for me as I run my blood work every three months.
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Easy to use
Of the medical apps I’ve had this one is my favorite. It’s laid out nicely with lots of details, a button for everything you need honestly. Sifting through future appointments, past appointments, bills, bill breakdown, medicines I’m on/off of, checkin in for future appointments, tells you the copay before your appointment, etc. nice!
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Excellent system
Great for communicating with each of my advocate doctors, reviewing my chart notes from visits and surgery’s and blood work results. Also great for scheduling follow up appointments. For someone like me with anxiety issues takes away me needing to call direct which has been a game changer in my medical care. The app also helps me find new doctors and specialist which is convenient. This app has improved me getting the medical attention in need by at least 75%
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