Helpful
LiveWell is nice. It provides me easy access to my doctor appointments, messages and test results. Easy to leave and read messages for and from my providers. I like that it links to MY Chart so I can see other clinic appointments. I would like to see all my Dr and lab appointments pop up first when the app first opens up.
Show less
More cumbersome than previous version
Logins are more cumbersome than the previous version.
This app is generally workable and does what I need, but it takes more time. For instance, scheduling a COVID vaccination; requests all my information which takes several minutes, then when I pick the location, it tells me that there’s no appointments available. Next time start with that, and I’ll go to Walgreens and save 15 minutes.
This app is generally workable and does what I need, but it takes more time. For instance, scheduling a COVID vaccination; requests all my information which takes several minutes, then when I pick the location, it tells me that there’s no appointments available. Next time start with that, and I’ll go to Walgreens and save 15 minutes.
Show less
Ridiculous app
This app was supposed to be beneficial for doctors office and patient. It is anything but that! Whenever I click on anything there is always an error. Even after I updated the app. I continue to get junk mail even after I’ve selected paperless billing. This app doesn’t give me access to my minor children even after receiving consent which is inconvenient since I’m the one paying the bill not them. Whenever I try to get in contact with the office, receptionists, call center, or even helpline they always refer me to the person I just spoke with. No one knows anything and I’m ready to drop this joke of an app.
Show less
Love my LiveWell
So thankful for this site. I’m 80 years old and happy to say, I’m not tech savvy to send and make appointments etc on line, so always still use my landline to call so I can speak to live people, who always help me, but savvy enough to view my emails and site info of my chart visits, test results, precheckin for appointments ,etc, anytime. I don’t have to struggle trying to remember what my dear Doctors said, as the results are there to read and show my family anytime I want. Thanks Advocate. Betty Kenner Woit
Show less
Easy to Use
Easy to Navigate, I like that I can precheck-in, makes it easier when going in to the doctors office. The app also makes it nice for getting messages to and from the doctors, canceling appointments, checking out informational information. All around good app.
Should be redesigned ~
The Live Well app has some great features, like ~ being about to check & make appointments & look at test results, manage other family members, etc. ~ but it also has some not-so-great features, like ~ it's often difficult to find what you're looking for because the home page is just too crowded ~ it's a mess! It's not winning any awards for being clear/streamlined/clean ~ and it should be redesigned.
Show less
Live Well needs help
I have had several appointments recently. I have tried to complete the “Pre-check” for each of these appointments, however my insurance information is incorrect. I have provided my card at the last two appointments and I’ve tried to self correct it, however I am unable to update the information. It’s been several weeks and I’m no further in this process. It’s really frustrating!
Show less
Since I've moved here from California
Aurora has been great at doing everything here in a timely matter the app is excellent even though I locked myself out of it for a couple months and just got back into the system and noticed I had a bunch of messages I think it's awesome how you guys operate out here and I love the app lol and especially every doctor that has treated me here sincerely Michael Sierra thank you
Show less
Poorly organized & designed
Tap a notification and it never takes you to the relevant item. And when at the home area, zero indication of how to find the relevant item you've been notified about. This app is a lot of clutter and redundancy. e.g. notified about a new letter, tap it,taken to home, nothing called out, so hunt around, finally in My Chart I tap into each weird circle menu item, nothing. Finally find the letter in the feed, a feed that's in My Chart area for some reason. How about putting the notification feed on the home tab and actually making that visible above the fold. And calling out in red items unread. And when there's a test result have the test results quick item have a number badge.
Show less
Worthless
They just updated this app, which has turned it into a monster. Now you have to verify it’s you all the time despite opting to pass up this step for 3 days. Why have to do it at all? Why not have an opt out option?
Aurora sends automated annoying phone calls reminding you of upcoming appointments even AFTER you have already pre registered online. This is in addition to multiple emails. You cannot stop this or even limit any of it.
And try finding someone to complain to. Best avoid this at all costs.
Aurora sends automated annoying phone calls reminding you of upcoming appointments even AFTER you have already pre registered online. This is in addition to multiple emails. You cannot stop this or even limit any of it.
And try finding someone to complain to. Best avoid this at all costs.
Show less
