Administration of visits
I appreciate the services provided by the professional. Using app to communicate with that same professional each session is arduous and overly complex. I cannot find how to get notifications within the app to appear on the phone screen. If the appointment confirmation is missed because of this, I must start all over to describe my symptoms to request another appointment with the same professional. It would be helpful for it to acknowledge the miss and start from where you left off. Also, old appointment schedules disappear from the notes. You can choose to be sent an email w/the info. If the message center through the app is the only way to communicate, why would a separate email be needed? If email is possible, why can that not be a more regular means of communication rather than using the isolated app? That interface is awkward.
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Horrible Service Do NOT Download
Have been trying since last week to see a doctor because app kept saying my request couldn’t be handled and to call the number. You call the number and then are placed on hold for an hour and then the phone hangs up on you. I called customer support and they said there is nothing wrong and to try the app again. This cycle continues for DAYS. Finally I ask to be transferred to request an appointment over the phone. The appointment was FINALLY requested at 3pm. It’s 12:17 am and I still haven’t been called nor is there a way for me to cancel the appointment. Don’t download or waste your money.
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Exactly what I needed
I downloaded the app, set my account up, and talked to a Dr in the same day with no issues. I set up an appointment and the doctor called me at the exact appointment time. I have asthma and got a cold. I needed an inhaler and a note for work and I was able to get both after about a 2min conversation. The Dr was friendly and professional. Best part was I didn’t have to leave my house and it cost me nothing! I will use again!
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Saves money
I’ve saved a lot of money on doctors visits and have gained peace of mind when I otherwise may not have gone to a doctor for certain issues. Considering the price for a consultation is far less expensive than an office visit for acute issues, it’s a great service. Obviously not everything issue is going to be 100% solved with this service. If you expect that, this is not for you. My issue though is the buggy app! The app always freezes and I have to start over when requesting a visit. My number one frustration with the app. is there is no way to get back to the waiting room when I have to close out of the app because it froze up.
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Very happy
Here is an example of one of one of my two calls. I was on vacation, in the car, driving over an hour to the airport to catch a flight home. I had a wound on my knee that became infected and an airplane to catch, although I did have time for an ER visit which would have cost thousands. Using a video/phone visit I was diagnosed and the script was called ahead to a CVS near the airport. This went so smooth I had time for lunch at a beach restaurant before the flight instead of hours in the ER. Currently avoiding a physical doctor visit or ER visit could simply be a life saver.
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Excellent!
A chest cold has been morphing into something a little more serious. With COVID-19 taking root, I didn’t want to go to the ER, doctor, or med express for a condition that is serious, but not an emergency. I also needed answers in the middle of the night, instead of having to wait until my primary care physician opened. I remembered last minute that I had access to this app. It did take a couple of hours to get a call back, but this was not such an emergency that I thought I would be harmed much by the short wait. I received a call back, talked to a doctor who walked me through my symptoms and diagnosis. She also screened me for COVID-19 to rule it out and sent prescriptions off right away. Before the call ended, she emphasized certain health procedures related to my diagnosis and keeping healthy at this trying time.
This was such a wonderful process and I appreciate the care offered.
This was such a wonderful process and I appreciate the care offered.
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I thought this app would be great
This is the 4th time I am using this app. I used it three times for rashes and once for a bad cold. I was actually helped with the cold but had to go to an actual doctor because the help I received on HY did nothing for the rashes and moreover prolonged my problems with them.
My first few experience with HY were decent in terms of wait time and customer service, but my last two experiences with either were very bad. I had serious technical issues with the process that wasted a lot of my time. First of all, the video waiting room never shows up in a dashboard, so if I make a video appointment an hour away, I can’t let my phone sleep or use any other apps during the wait or I will loose my appointment. So now I do phone calls only and last night I revived 3 phone calls that hung up as soon as I answered them. Then the customer support argued with me / invalidated me about whether that happened! It was ridiculous and unnecessary because all I wanted to do was be added back to the beginning of this list because that was a technical issue and not my fault. So I’m trying that appointment again this morning but worry that the same thing will happen and that I wont receive any help from customer support.
I like the concept of the app but have not had good results whether or not they can successfully connect me with a doctor. After today I might not think it’s worth it to ever try again.
My first few experience with HY were decent in terms of wait time and customer service, but my last two experiences with either were very bad. I had serious technical issues with the process that wasted a lot of my time. First of all, the video waiting room never shows up in a dashboard, so if I make a video appointment an hour away, I can’t let my phone sleep or use any other apps during the wait or I will loose my appointment. So now I do phone calls only and last night I revived 3 phone calls that hung up as soon as I answered them. Then the customer support argued with me / invalidated me about whether that happened! It was ridiculous and unnecessary because all I wanted to do was be added back to the beginning of this list because that was a technical issue and not my fault. So I’m trying that appointment again this morning but worry that the same thing will happen and that I wont receive any help from customer support.
I like the concept of the app but have not had good results whether or not they can successfully connect me with a doctor. After today I might not think it’s worth it to ever try again.
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This is the BEST THING EVER!!!
I’ve been using this for over 2 years and this is a life saver!!!! I have all of my family members and friends issuing this!! And suggest it to EVERYONE!! I have never had one bad experience, ALL GREAT EXPERIENCES! I could not ask for anything better!! Every time I put a request in, a doctor calls me back IMMEDIATELY!! I’ve never had to wait, not even 5 minutes!! I explain my symptoms, they give me info on what’s going on and prescribe medications directly to my pharmacy, and it’s ready in an hour!!!! EVERY TIME!!! I could not ask for ANYTHING BETTER!! The amount of time AMD MONEY I have saved is unbelievable!! I RECOMMEND THIS TO EVERYONE!! It truly is the BEST TBING EVER!!!
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Nice app
Not the most helpful at times due to the fact that the scope of the clinicians is a bit small (they cannot address more complex questions or anything that requires a physical examination) but they do provide peace of mind for some minor but seemingly serious ailments. It’s great to have someone reputable, with an actual medical degree, to speak to at 3 AM if you’re feeling extremely ill. To hear that you are not experiencing anything serious is priceless for a consolable hypochondriac such as myself. For that reason, I give this app gets 5 stars.
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It’s free for a reason. Worst care I’ve ever received
I have never had a good experience with this app. First of all it takes them forever to actually get connected to me, they always seem to be “backed up” when I do finally get to speak with a doctor they tell me “you should be fine, if it gets worse go to the ER” ok well I wouldn’t be in contact with these doctors if I was already “fine” I had busted a blood vessel in my lip while brushing my teeth and caused my lip to swell suddenly. My lip was huge! I couldn’t even close my mouth all the way and the doctor told me I should be fine, and to continue taking Benadryl because he assumed it was an allergic reaction. This doctor never asked me any questions about what happened right before my lip started swelling or anything else that had happened that day. Luckily I called a friend who suggested I popped a blood vessel and told me to stop taking Benadryl and start taking Ibuprofen because the swelling is injury related no allergy related. These doctors probably could have figured that out if they took the time to care but instead they told me I was fine and did whatever they could to end my phone call with them.
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