Bad service
2 years ago I moved into a new home and needed to find a good, reliable lawn service. Their reviews were good so I tried it. The first guy came out was a young kid by himself, there was no “crew”, however he did do a good job. Then I was notified that he was no longer with the service and I would get someone new coming to the house. The next guy that came again was by himself. I paid extra for him to weed and remove the grass from my flower beds. When I came home to inspect the lawn, the flower beds hadn’t been touched. He removed the trash but didn’t weed or remove grass! I complained to the company, they apologized and said they would look into the situation. After that their service was sporadic, they would come out for multiple weeks at a time and their reason was “weather related” because it had or was expected to rain on the day they were scheduled to come. Meanwhile my neighbors lawn men were outside cutting their lawns. And they wouldn’t reschedule for the next day, they wouldn’t come out for another 2 weeks! The last time they had to “reschedule “ my service I decided to cancel my subscription, and even that was difficult because they hold you to a minimum of 4 lawn services before you can cancel (I wonder why). Luckily I had received 4 services from them but I had to explain that and show evidence to the fact! They finally agreed to cancel my service and I have since hired a RELIABLE lawn service.
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Response from developer
Thanks for taking the time today to leave a review about your lawn mowing schedule, Beth0710. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at hello@lawnstarter.com with LSREVIEWS as the subject of your email, or call me at 512-759-8480, so we can discuss this issue further. Kat, Experience Specialist at LawnStarter
Don’t use
App is good, functional for even a basic user. However the contractors sent out do a half job most of the time. Used this service for 5 months, every other now was good. When opted to pay an egregious amount in my eyes for weed control (pulling by hand) the contractor just used a weed whacker to cut them down. I spoke to support, and they told me it was outside of 5 days of completion of service which is outside their window to “be responsible for”. I’ve been through 4 different lawn maintenance contractors at my property and they do Greta the first mow, then get lazy every now thereafter. I do not recommend using this app/company and their contractors.
If you decide to do so, I wish you the best of luck in frustration to come.
If you decide to do so, I wish you the best of luck in frustration to come.
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Left Without Help
I have an illness that does not allow me to get out and mow if I'm not well, or if I'm undergoing treatment. I signed up with Lawn Starter earlier this month as it began to warm up. I booked my first service, a mow. They did not make the first or second appointment...It has rained and been beautiful out and my lawn is far over manageable, and Lawn Starter still has NOT been out. The local landscaping businesses and even the teenagers are booking up for the summer, and I thought I was well prepared and we'll covered by this slightly more costly option, worth it for the dependability and convenience- given my situation. Clearly I was wrong. I've already gotten one threat of a fine from the county for my lawn. I asked to speak with a manager today to see if I could PAY a premium to have someone come from a bit further and "They were in a meeting". So disappointed.
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Zero stars if possible, unreliable and unorganized
Called a week before I needed service to make sure the yard was cleaned up for a surprise birthday party. Two days before the party, the provider marks service as complete but never came! Spent 6 hours between 4 different customer service agents to dispute and get someone new out. They promised the provider would be there by the day of service even after all of this and then left me hanging until I finally gave up on them and cut the high spots myself with a weedwacker.
Call the next day after party and they prompt a 15$ off and new provider and I said fine mainly because I had no other option. Another week goes by and the new provider marks complete without even coming again! What a joke. They even said they wouldn’t comp the long grass fee (nearly 60$) if it qualified even though it was long because they were at fault.
Completely unreliable. No screening of providers, complete joke.
Call the next day after party and they prompt a 15$ off and new provider and I said fine mainly because I had no other option. Another week goes by and the new provider marks complete without even coming again! What a joke. They even said they wouldn’t comp the long grass fee (nearly 60$) if it qualified even though it was long because they were at fault.
Completely unreliable. No screening of providers, complete joke.
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Response from developer
Hello, A Urban. We value your business and regret that you were disappointed. Furthermore, we’d love to discuss your experience in detail. To see how we can improve your experience and our process. Please email me at hello@lawnstarter.com with LSREVIEWS as the subject of your email, so we can discuss this issue further. Looking forward to hearing from you, A Urban. - Joey, Experience Specialist at LawnStarter
SCAM Company Do Not Conduct Business WIth Them
Great idea shady execution. The company damaged my property which they difflect to contracting. They state they have insurance to protect the end user this is a farce its to protect them they damanged my property and wanted itmeizations depsite the company i paid to fix the gate giving them a reciept and they have proof of the transcations from my account and images of a new gate. They will do everything in your power to pay you as least as possibe or nothign in my case and this company is so bad i told them to donate the measily 300 to a homless person due to how shady they operate. Reminds me a MLM scam, this company has no moral compass and looks to red tape you to death so they can cover themsleves and target these reviews. Spend your hard working money else where and beware of this FRAUD front busienss that projects itself as having a customer service focus. Beware of the response comments folks all a dog and pony show. I hope their conscience is clear from so many people they scammed. I really hope they donate the gate repair from their contracter ramming my gates to a homless person because i have given up on getting compensated.
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Great App! Very helpful!
I have found it very difficult to communicate with other mowing services at times. I would have to call their office and tell their office staff who would have to tell the boss who would tell the guys doing the mowing. Sometimes, it was quite difficult to get the right result. With this app, you communicate directly with one person who over sees your services. It works great! It makes all the difference. If there’s something you need to tell them, you just tell it on the app. Thanks Lawnstarter for making our communication so simple! Jan Carter
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Misrepresentation/borderline fraudulent business model
They blame that they’re using independent contractors and hence can’t make promises on when the mower will ever come. Well, that’s misrepresenting your business isn’t it if you’re saying they’ll come in a 2 day window (which is already absurd). I made my first appointment for this Monday. They unilaterally “cancel” without notifying me, then set up a new window for Tuesday to Wednesday. I message the lawn team assigned and they say “I’m not coming within those days.” I call and Lawnstarter say they have no handle on the situation. Now it’s been canceled and a new date period of Thursday-Friday shows up - AGAIN, with no notice, no apologies, no explanations. No weather conditions or other circumstances were at issue. Don’t blame independent contractors when that’s really YOUR problem, not the customers. You made this site based on using those so you can have it both ways.
They tell you you’re locked into 3 time cuts but you’re really not - I’m calling asap if they don’t show up by week’s end. These guys are scam artists.
They tell you you’re locked into 3 time cuts but you’re really not - I’m calling asap if they don’t show up by week’s end. These guys are scam artists.
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Response from developer
Hi, naenaenaenae4. Thanks for taking the time today to leave a review about your lawn mowing schedule. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at hello@lawnstarter.com with LSREVIEWS as the subject of your email, or call me at 512-759-8480, so we can discuss this issue further. Kat, Experience Specialist at LawnStarter
Nobody shows up to mow
First off, I would like to say that I live in Austin Texas where lawn starter is headquartered and where it began. I booked the service thinking that I would for sure be able to get somebody reliable and efficient to come mow my lawn. I was wrongly mistaken, I bought two different services with LawnStarter and the first guy canceled at the very end of the day before the sun went down due to inclement weather. It was 76° and sunny that day. I called support who is the only thing helpful with LawnStarter and requested to get another service booked which ended up being two days later on a Friday. Once again I was ghosted and nobody showed up to mow the lawn. I didn’t receive a text, didn’t receive a call, nothing.
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I was Scammed
One provider through this app reached out under the name Christopher Grant. They told me they sent a crew out and charged me for the service immediately, which was supposed to be a 1 time clean-up, saying the crew would be here shortly (approx. 9am) I check in once an hour until 4 pm when I decide they really aren’t coming (it started pouring rain). I requested a refund until after the service was completed and was ghosted from then on. I didn’t see any charges actually hit my account until 8 days later, when I called to dispute with lawn starter support. They told me that since its been more than 5 days since the “Service”, they have to request a refund, which doesn’t sound guaranteed to me. Prior to this, Other crews have rescheduled over and over or passed the service on to other crews so my lawn hasn’t actually been mowed in 2 months. Just contact a real service instead
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Avoid using this service unless you like pain
I have had lawn people come and go and finding a good lawn service can be a challenge. I decided to try an app that would make it easier for me to order the services I needed but this is where the nightmare started. This service is like an Uber for lawn companies, so you will cycle through a lot of bad before you find anyone decent. After your lawn has been cut to almost the roots and flower beds trashed simply because people are too lazy to do their job you may find one decent company or individual that does a good job. Granted that took about 6 people in the span of a month which was ridiculous. But the kicker comes when you want to add services such as weeding, let me tell you that the lack of control here is really disappointing. You can’t cancel, change the date or even get an accurate quote unless you file a trouble ticket. For an app that likes to boast about making your life better it’s just headache inducing which is really unnecessary. The app makes sure to “warn” (I am putting it lightly) any of the lawn people not to discuss any extra services done to the lawn outside the app, along with potentially dropping the app all together. So avoid like the plague it’s not worth it. Best to stick to local reviews for lawn people/companies and go from there.
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Response from developer
Thank you for the feedback about your service experience. I am extremely sorry you did not receive the 5-star service you expected and should have been provided. I am an Experience Specialist, and it is my responsibility to correct this and provide a quality fixed solution. When you have time, will you please give me a call at 512-759-8480 or email me at katherine.kennedy@lawnstarter.com? I look forward to hearing from you soon! Kat Experience Specialist at LawnStarter
