Transfer page
Hard to tell which account you’re transferring from and transferring to
Need to fire your app team
For weeks the app would throw the error “Something went wrong, but we are on it.” when attempting to get a payoff quote for my automobile loan. Apparently, they weren’t on it.
Then, after using the IVR to get a payoff quote, the app throws an error saying the amount I entered is higher than the total outstanding balance. Well, of course it is because the payoff quote is always higher due to daily interest charges.
Finally paid off the loan via the website. Good riddance to Ally Bank. I should refer them to my attorney general’s office for creating friction in an attempt to gain additional daily interest charges from consumers.
Then, after using the IVR to get a payoff quote, the app throws an error saying the amount I entered is higher than the total outstanding balance. Well, of course it is because the payoff quote is always higher due to daily interest charges.
Finally paid off the loan via the website. Good riddance to Ally Bank. I should refer them to my attorney general’s office for creating friction in an attempt to gain additional daily interest charges from consumers.
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Red
It’s amazing!! Love it
Six Months and Still No Resolution
I’ve called several times over the past six months because the mobile app stopped accepting check deposits. Each representative says they will escalate it, but no one follows up or resolves the issue.
It worked for years, and now I’m left wondering: what’s the point of customer service if no one takes ownership and actually fixes the problem?
Please have someone take ownership of this issue and get it resolved.
It worked for years, and now I’m left wondering: what’s the point of customer service if no one takes ownership and actually fixes the problem?
Please have someone take ownership of this issue and get it resolved.
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Awful
Awful app. Can’t make payments easily and always have to call. Can’t schedule a payment either. Hate this app.
