Warning - Very disappointing experience
I was a first-time Lyft Bike user while visiting San Francisco and rented a bike in Golden Gate Park. I used it for approximately 20 minutes and then returned to the exact location where I had picked it up.
However, when I tried to end the ride, the app told me that it was not a designated parking location. I tried several times to resolve the issue and then contacted Lyft for assistance. Unfortunately, I first had to deal with an AI system, and despite submitting several photos to show where the bike was parked, I was unable to get the problem resolved.
I was also catching a plane and, after making several attempts to get assistance, I had no practical choice but to leave the bike where it was.
The really disappointing part came afterwards. I was charged for more than an hour of riding, despite having actually used the bike for only around 20 minutes. Even more concerning, Lyft's system apparently tracked my phone and claimed that I had ridden the bike to the other side of San Francisco – which simply did not happen.
I have made several attempts to contact Lyft to explain the situation and have the charge corrected, but unfortunately I have not received a satisfactory resolution.
As a first-time user, this was an extremely frustrating experience. My concern is not just the money involved, but that the same thing could easily happen to another customer who is unfamiliar with how the system works.
My advice to anyone considering using Lyft Bikes: be very careful when ending your ride and make sure the app confirms that the ride has actually ended. Otherwise, you could find yourself being charged for a ride you didn't take.
Based on my experience, I would be very reluctant to use Lyft Bikes again.
However, when I tried to end the ride, the app told me that it was not a designated parking location. I tried several times to resolve the issue and then contacted Lyft for assistance. Unfortunately, I first had to deal with an AI system, and despite submitting several photos to show where the bike was parked, I was unable to get the problem resolved.
I was also catching a plane and, after making several attempts to get assistance, I had no practical choice but to leave the bike where it was.
The really disappointing part came afterwards. I was charged for more than an hour of riding, despite having actually used the bike for only around 20 minutes. Even more concerning, Lyft's system apparently tracked my phone and claimed that I had ridden the bike to the other side of San Francisco – which simply did not happen.
I have made several attempts to contact Lyft to explain the situation and have the charge corrected, but unfortunately I have not received a satisfactory resolution.
As a first-time user, this was an extremely frustrating experience. My concern is not just the money involved, but that the same thing could easily happen to another customer who is unfamiliar with how the system works.
My advice to anyone considering using Lyft Bikes: be very careful when ending your ride and make sure the app confirms that the ride has actually ended. Otherwise, you could find yourself being charged for a ride you didn't take.
Based on my experience, I would be very reluctant to use Lyft Bikes again.
Show more
Love ride share bikes
I love ride share bikes. They are the future of transportation however I have a few complaints. The price, it’s so expensive for what it is. Second is the quality. Some bikes are completely decrepit and broken, ridiculous for a paid service. That being said I’m a strong supporter but there needs to be some changes.
Show more
Ride share does not work
App completely lies about having a ride together feature that does not exist. Scam company
Scam
They overcharged me, I rented 2 bikes for 35 and they charged me 3 times instead of 2, they also charged me an extra $16 and another $10. They just stole my money.
Not helpful
It is impossible to rent a second bike
