Easily and securely manage your Astound services. Pay bills, check account balances, view past statements, and set up automatic payments. You can also track technician arrival times, manage phone call logs, and access voicemail.
What We Love
- 👍 Allows bill payment
- 👍 Can set up autopay
- 👍 Can enroll in text notifications
Room to Improve
- 🐛 App crashes on launch
- 🐛 Blank screen on login
- 🐛 No modem/router management
- 🐛 No service status or outage reporting
- 🐛 Inconsistent billing and price increases
- 🐛 Poor customer service
- 🐛 App lacks basic VOIP features
- 🐛 Website inaccessible via Safari
- 🐛 Cannot download statements
- 🐛 Does not allow autofill
- 🐛 Misleading advertised prices
- 🐛 App is just for billing
- 🐛 No access to account details
- 🐛 Cannot add or modify services
- 🐛 Cannot configure modem
- 🐛 Previous app version had more features
- 🐛 Cannot check internet speeds
- 🐛 Cannot reboot modem
- 🐛 Cannot access voicemails
- 🐛 Account locked error for voicemails
- 🐛 Double charging and stealing money
- 🐛 Random price increases and outages
- 🐛 Long hold times for cancellation
- 🐛 Rep hung up to avoid bad review
- 🐛 Impossible to get cancellation receipt
- 🐛 App is useless for account/billing
- 🐛 Cannot sign in or see app function
- 🐛 Shoddy equipment since rebranding
- 🐛 Billing department issues
- 🐛 Apps and website do not sync
- 🐛 Service getting slower
- 🐛 No effort to retain loyal customers
- 🐛 Error box for voicemail PIN
- 🐛 No list of incoming calls
- 🐛 Promised price differs from bill
- 🐛 24/7 hotline unanswered
- 🐛 Voicemail PIN error
- 🐛 Blank screen on app entry
- 🐛 Cannot see balances or report outages
- 🐛 Foreign agents with poor comprehension
- 🐛 Internet speed much lower than advertised
- 🐛 Unprofessional and greedy company
- 🐛 No resolution from review emails
- 🐛 App only provides billing and statement info
- 🐛 Lacks modem speed and health info
- 🐛 Deceptive practices and unfair charges
- 🐛 Price hikes without notice
- 🐛 Disconnected mobile phone for service interruption
- 🐛 Hidden fees and price hikes
- 🐛 No help to customers
- 🐛 Barebones application
- 🐛 Does not allow device management
- 🐛 Speed tests cap out at lower speeds
- 🐛 Cannot download PDFs
- 🐛 Limited to billing app
- 🐛 Misleading representatives
- 🐛 Unclear breakdown of fees
- 🐛 Bill is different every month
- 🐛 App UI/UX design needs improvement
- 🐛 Hidden fees and scam pricing
- 🐛 Company representatives lie
- 🐛 No documentation for deals
- 🐛 Unhelpful voicemails
- 🐛 Cannot access business account
- 🐛 App crashes immediately
- 🐛 Server error
- 🐛 Username/password incorrect error
- 🐛 False advertising on preview images
- 🐛 Less features than previous version
- 🐛 App should be called 'pay Astound bills'
- 🐛 No reboot button in app
- 🐛 App only collects money
- 🐛 New app is garbage
- 🐛 Less product for same price as Comcast
