Keeps erasing entries!
Response from developer
Hi, thank you for your detailed feedback – and I’m really sorry for your experience. Losing entries like that is absolutely not acceptable, and I completely understand how frustrating that must feel. Your data should never just disappear. What you’re describing is not expected behavior, and we take this very seriously. In most cases, entries are not actually deleted but may not be displayed correctly due to a sync or loading issue. In a few rare cases, this can also be related to using the app in anonymous mode combined with iOS offloading the app, which can lead to the account not being properly reconnected. We’re currently investigating this to prevent it from happening. Please reach out to me directly at thomas@eatrack.app with a few details (device, date, account type), so I can look into your case personally and help resolve this. Regarding the AI feature: it’s designed to analyze and structure all data from your diary to identify patterns and correlations. That said, it obviously works best when consistent data is available — so I understand why it may not feel helpful if entries appear to be missing. Thanks again for your honest feedback — it really helps us improve. I’d really appreciate the chance to make this right for you 🙏 Best regards, Thomas Founder of Eatrack
NOT FREE
Response from developer
Thanks for your feedback. The app offers a 3-day free trial before any subscription starts – this is clearly communicated upfront in the App Store and within the app. There is no charge during the trial period, and it can be cancelled anytime via your Apple account settings. Regarding account deletion: this is definitely possible – you can find the option at the very bottom of your profile under “Delete Account”. If you had trouble finding the option, please reach out to me at support@eatrack.app and I’ll help you remove your account quickly. I understand that subscription models can feel frustrating, but they allow us to continuously improve and maintain the app. Best regards Thomas Founder of Eatrack
Disappointing
Response from developer
Thank you for your review. Many apps start a subscription immediately and then offer a 3- or 7-day trial. If it isn’t canceled in time, the subscription renews automatically. We chose a different approach: Eatrack can be tested for 3 days without starting a subscription, and only afterwards you can decide whether you’d like to continue using it. At the same time, we continuously improve the app and maintain the databases behind it. To keep developing and supporting Eatrack long-term, we rely on a sustainable business model. That said, we really appreciate your feedback — what trial duration would feel more reasonable for you? If you’d like to share more details, feel free to reach out to me anytime at support@eatrack.app. Best, Thomas Founder of Eatrack
Wirklich tolle App- intuitiv im Handling
Response from developer
Vielen lieben Dank für dein tolles Feedback! 😊 Es freut mich sehr, dass du Eatrack schon länger nutzt und gut damit zurechtkommst. Gerade solche Rückmeldungen zeigen uns, dass wir auf dem richtigen Weg sind. Danke dir deine Unterstützung! Viele Grüße Thomas Gründer von Eatrack
Praktisch für den Alltag
Einen Tipp hätte ich aber für das Entwicklerteam noch: Wenn ihr wollt, das Leute eure App gut bewerten, solltet ihr die Rezensionsbitten erst einige Zeit später anzeigen lassen. Ich habe direkt am Anfang bevor ich überhaupt jeden Tab der App gesehen habe eine bekommen, was gerade am Anfang wenn man sich die App erstmal anschauen will und überlegt, ob man die Kaufen will keinen guten Eindruck hinterlässt.
Trotzdem finde ich ist die App ihr Geld wert und hilft mir im Alltag enorm, da es viel einfacher ist als etwa eine Exceltabelle anzulegen.
Response from developer
Vielen Dank für dein Feedback! 🙏🏻 Es freut mich sehr, dass dir das Design gefällt und dich motiviert, regelmäßig Einträge zu machen – genau so soll Eatrack im Alltag unterstützen. Super auch, dass dir das Scannen Zeit spart. Deinen Hinweis zu den Bewertungsanfragen nehme ich mit auf. Gerade am Anfang soll nichts stören, und wir schauen uns an, wie wir das künftig besser timen können. Danke dir auch für dein Vertrauen – schön, dass Eatrack dir den Alltag erleichtert! 🙌 Viele Grüße Thomas Gründer von Eatrack
