LOVE the workouts App design needs work
Even with the recent updates, the app is not able to save workouts (weights, reps and sets) reliably or accurately. There isn’t an option to add sets after you finish the workout (you can change the weights but not sets?). Clicking on the exercises out of order erases the weights/reps/sets record during the workout. I have been using this app for five years and I love the workout plans, but recording the weights/reps never worked correctly/smoothly
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Glitches constantly
You cannot watch the workouts because they constantly freeze up every other move freezes no idea what you’re supposed to be doing.
⚠️ BEWARE BEFORE SUBSCRIBING: Worst Customer Service & Predatory Billing
Do not fall for this app. This is the absolute worst customer service I have ever experienced.
Broken App & Zero Support: I was completely locked out of my account for months. I reached out for technical help, but they failed to fix the issue. Because the app was completely unusable, I had to abandon it and switch to a competitor.
Predatory Auto-Renewal: Months later, I received an invoice for an automatic annual renewal. I immediately contacted them on the exact same day to cancel and request a refund.
Unreasonable Refund Policy: They refused to refund my money, hiding behind a strict policy stating that cancellations must be made 24 hours before the renewal date. Because of a matter of hours, they forced me to pay for an entire year of a service that I cannot even log into.
Ignoring Evidence: I explicitly asked them to check their own system logs to prove that I have not used the app in months. Instead of addressing this, they just blindly sent me my account info. They completely refuse to acknowledge that I am paying for a broken, unused service.
Lack of Transparency: Unlike reputable apps (like FORM) that send a courtesy reminder email before charging an annual renewal, this company quietly processes the payment to trap your money.
Save your money, time, and sanity. Do not subscribe to this app. They do not care about their users; they only care about keeping your money.
Broken App & Zero Support: I was completely locked out of my account for months. I reached out for technical help, but they failed to fix the issue. Because the app was completely unusable, I had to abandon it and switch to a competitor.
Predatory Auto-Renewal: Months later, I received an invoice for an automatic annual renewal. I immediately contacted them on the exact same day to cancel and request a refund.
Unreasonable Refund Policy: They refused to refund my money, hiding behind a strict policy stating that cancellations must be made 24 hours before the renewal date. Because of a matter of hours, they forced me to pay for an entire year of a service that I cannot even log into.
Ignoring Evidence: I explicitly asked them to check their own system logs to prove that I have not used the app in months. Instead of addressing this, they just blindly sent me my account info. They completely refuse to acknowledge that I am paying for a broken, unused service.
Lack of Transparency: Unlike reputable apps (like FORM) that send a courtesy reminder email before charging an annual renewal, this company quietly processes the payment to trap your money.
Save your money, time, and sanity. Do not subscribe to this app. They do not care about their users; they only care about keeping your money.
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Decent workouts, customer service not great
I have used this app consistently for a quite a few years now because of the decent price. I subscribed when it was $50 a year and I had since gotten a new last name and email, so I created a new account and deleted the old one. I contacted customer service and they would not reinstate the $50 per year rate that I had. They claimed prices have gone up, but if I had not deleted my account I would still be going on that $50 rate.
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Overall good, could do with improvement especially surrounding videos as this only plays on a small area of the phone in portrait mode - therefore really hard to see. Could do with it being horizontal on the videos and ability to zoom in like you can on YouTube or make it so you can sync to a TV.
