Card constantly declines and support couldn’t explain why
I receive my Toyota SPIF/incentive payments through MyPaymentVault, so this isn’t a service I chose to use. My card has repeatedly declined despite having sufficient funds available.
I contacted support and was told that a security block had been placed on the card “due to how it’s processed,” and that they could remove the block but had no control over how the merchant processes the transaction.
I asked a simple question: what specifically about the transaction is triggering the security block? Is it the merchant category, authorization type, transaction amount, address verification, or something else? I also asked how removing the block solves the problem if the same transaction will simply trigger it again.
Instead of answering, the representative responded, “Is there anything else I can assist you with today?” When I asked whether they had seen my message, I received no further response.
The biggest problem isn’t just that the card declines. It’s that I have money I’ve earned sitting on this card, the system repeatedly prevents me from using it, and support apparently cannot explain why the blocks are occurring or provide a permanent solution.
Removing a security block without identifying what repeatedly triggers it is not a solution.
I contacted support and was told that a security block had been placed on the card “due to how it’s processed,” and that they could remove the block but had no control over how the merchant processes the transaction.
I asked a simple question: what specifically about the transaction is triggering the security block? Is it the merchant category, authorization type, transaction amount, address verification, or something else? I also asked how removing the block solves the problem if the same transaction will simply trigger it again.
Instead of answering, the representative responded, “Is there anything else I can assist you with today?” When I asked whether they had seen my message, I received no further response.
The biggest problem isn’t just that the card declines. It’s that I have money I’ve earned sitting on this card, the system repeatedly prevents me from using it, and support apparently cannot explain why the blocks are occurring or provide a permanent solution.
Removing a security block without identifying what repeatedly triggers it is not a solution.
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Absolutly useless
I have been forced to use this app, as there is no other option for payment. Customer service does not exist!
App itself is childplay. Total disaster.
App itself is childplay. Total disaster.
The WORST APPLICATION in the world
It is not possible to log in to the system so that it does not give an error about incorrectly entered data (although this is not the case), after several attempts, the system still decides to let you into your account. Technical support works disgustingly, there is no specific work schedule, they answer at any time convenient for them, usually the answer comes within 10 hours, so try to ask all possible questions in one message. Also, to add a bank account for transferring funds, you need to go through 7 circles of hell and a lot of system errors.
I hope one day this bank will be removed because it is not worthy of existence, as much as possible.
I hope one day this bank will be removed because it is not worthy of existence, as much as possible.
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Fix this please
This is literally the worst banking app I have ever used.
Useless
It’s a useless app. Don’t bother. They should be ashamed of themselves.
App is in error permanently
I cannot use the app. It keeps giving me error when i want too login and the website does the same. Very poor.
jamesb5753
This App is the WORST! Save time and aggravation by skipping it! The only security is they provide is locking YOU/ME OUT! Then they allow ANYONE TO CHARGE YOUR ACCOUNT! GARBAGE! Too bad there isn’t a negative number to choose. I’m contacting the BBB and filing a report with Consumer Protection! Scam!
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It’s funny
It’s funny how want to download the app? There’s absolutely no way of getting a hold of customer service if you can’t login.
Login issue
Always shows login error code you write them take 48 hours to fixed then 2 Weeks later same issue
Randomly Declined
Never know when the card is going to work. A literal mystery if you have access to your money or not when you need to use it, then they charge you a $.50 decline fee as an additional middle finger to you after they decline a $100 purchase when there’s thousands supposedly on the account. Junk, unfortunately the only card my company uses for bonuses.
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It feels like it was developed in the 1990s
Antiquated, complicated login process. The forgot password function barely works. The customer service is mostly nonexistent. And Chatbot is useless. Probably the worst app dealing with money I have ever encountered.
Missing Funds
I transferred money from the app to my Venmo. It’s been a week and I still have not received the funds in Venmo , despite the app saying the money has left my Biolife card. Disputing is a whole inconvenient process. Yall charged me $7 to transfer $60 that went missing. Give me my money back already
Sucks
This app is terrible I’m sick of it. If I could give it zero stars I would
Can't update on 15pro
They told to update but there's nothing to updated and i can't open my apk. Please fix it
Won’t let me in says update
It won’t let me update Iv deleted the app and reinstalled it and it still won’t let me have the updated version even after reinstalling it
The worst app ever
This is the most unreliable application to have your money on. Most of the times you can't open the app and the card is useless in many countries.
I don’t like it
It says that I need to update the app, but I already did it and still ask me to do it. I can’t access to my account for this reason and it’s very annoying.
Won’t update
I sign in to tell me to update and I see the icon update now and touch it to take me to the App Store app page and don’t see update only see open app
Update Required
Why I can’t use this app. Even it’s updated still appears Update Required. Please fix this issues
Terrible
The app every now and then doesn’t lets me log in even though my password is correct it always lags. Now it’s saying i need to update it even though it doesn’t need one.
