Good app
Good app
Worst customer service I’ve ever had
I booked a flight through them, but due to a delay, I had to cancel and request a refund.
I first contacted them two weeks before the flight and was told they would get back to me within 3–4 working days. A week passed with no response, so I contacted them again and was simply told to wait.
Three days before the flight, I reached out once more and was promised a response within 24 hours. Again, 24 hours passed with no update. Eventually, just a few hours before the flight, I found myself contacting them yet again, desperately trying to get confirmation that my refund was actually being processed.
The problem isn’t only the lack of communication. Every time you contact them, you can expect to wait at least an hour before someone responds, only to receive another promise that may never be followed through.
The whole experience was unnecessarily stressful and frustrating. Having to constantly chase customer service for basic updates and repeatedly follow up on promises they failed to keep is simply unacceptable.
Very disappointing service, and based on my experience, I would not recommend booking through them.
I first contacted them two weeks before the flight and was told they would get back to me within 3–4 working days. A week passed with no response, so I contacted them again and was simply told to wait.
Three days before the flight, I reached out once more and was promised a response within 24 hours. Again, 24 hours passed with no update. Eventually, just a few hours before the flight, I found myself contacting them yet again, desperately trying to get confirmation that my refund was actually being processed.
The problem isn’t only the lack of communication. Every time you contact them, you can expect to wait at least an hour before someone responds, only to receive another promise that may never be followed through.
The whole experience was unnecessarily stressful and frustrating. Having to constantly chase customer service for basic updates and repeatedly follow up on promises they failed to keep is simply unacceptable.
Very disappointing service, and based on my experience, I would not recommend booking through them.
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Terrible Customer Service – Avoid This App
Absolutely rubbish. I would never use this app again. When there is a problem with your flight, no one actually helps you or gives you a clear answer. Very disappointing customer service. I strongly recommend booking directly with the airline instead.
Very confusing
Didn’t give me the option that the airline would have given me when booking my flight. I could have booked my luggage a lot cheaper and easier if I had booked it directly with the airline. Not helpful at all when trying to book medical equipment to take on board. I think that this is probably down to the airline. Neither Mytrip.com or the airline were helpful. Ryanair and easyJet are so much more accommodating
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Good service
I was worried about my refund process, but Mytrip kept updating the information from Airline every step, and I could get full refund safely. Thanks for your care for customers.
Response from developer
"Hi , Thank you for taking the time to share your thoughts with us! We’re thrilled to receive your feedback—your kind words motivate us to keep improving. Kind regards, Priyesh from My Trip"
