Stay connected with loved ones. Receive instant alerts for messages and notifications. Easily view your balance and add funds, or send photos to inmates in eligible correctional facilities.
What We Love
- 📱 Enables communication with incarcerated loved ones
- 📹 Video calling functionality available
- 💬 Messaging feature when working properly
- ✅ App works smoothly after recent updates (per some users)
- 🎯 Easy to add funds/make payments
Room to Improve
- 🐛 Frequent app crashes and freezes
- ❌ Messages fail to send or display
- 🔌 Constant login errors and authentication failures
- ⏱️ Extremely slow loading times
- 🔄 App randomly logs users out mid-session
- 💸 Expensive pricing for calls and messages
- 📞 Poor call quality with lag and dropped connections
- 🚫 App doesn't work on Wi-Fi connections
- 😤 Unresponsive customer service
- 🔒 Account lockouts with money trapped inside
- 📝 Messages deleted when app glitches or user navigates away
- ❓ Confusing user interface and navigation
- ⚠️ Frequent system outages and downtime
- 🎥 Video call quality is poor
- 💰 Funds added but not reflecting in account balance
