What is the purpose?
Why do you have an app if you can’t make online bookings? Let me get in the que and wait at home until my turn. Then I can turn and burn. Why make us wait in your business when I can have an appointment. Doesn’t make sense. Might as well get rid of the app.
Needs some tweaks
The splash screen should not always say book now. Put another option that says see existing booking. The upcoming booking should always be visible when you open the app.
Today I had appointment booked at 9:20 but it said book now came up I couldn't find how to easily find my existing reservation, so I thought the book now might take me to other options instead it showed me 9:30 and when I canceled it it also canceled my 9:20.
I was at the salon when this happened so it was easy enough to get my haircut, but you really gotta search around through the account settings to find your existing bookings. But even then it didn't show it tweak it.
Today I had appointment booked at 9:20 but it said book now came up I couldn't find how to easily find my existing reservation, so I thought the book now might take me to other options instead it showed me 9:30 and when I canceled it it also canceled my 9:20.
I was at the salon when this happened so it was easy enough to get my haircut, but you really gotta search around through the account settings to find your existing bookings. But even then it didn't show it tweak it.
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Works well! Needs visit history
Great app, does what it needs to do. My main suggestion for developers is to add a visit history section. It would be super helpful to see past check-ins along with the name of the stylist who cut your hair last time.
Go back to appointments
I typically don’t have an issue, but lately I select my location and person, the app tells me there are 0 people in line ahead of me then I get there and have to wait for 4 other people and an hour wait. Either the salon is not using the app correctly or the app is not in sync with the location but go back to making an appointment so I don’t have to sit here and watch everyone around me go before me.
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Unusable
I’m always there before opening with a line of people but you can’t check in before opening which would save your place in line. My salon also never lets you pick a stylist just next available. There is only one I really want to cut my hair. And one that I absolutely will never let them cut my hair again. But I can’t choose on the app so it’s useless.
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