Good app - BUT no response if query
Update: I have knocked off a star because, although the app says we can edit or keep adding to our Compassionate Kitbag, there is no way to do this in the app. I have twice sent an email to ask how to do this but, apart from an auto-response saying that someone will get back to me in 24-48 hours, they don't. Disappointing.
Response from developer
Thank you for your thoughtful feedback and kind words. We're delighted you're enjoying the interactive features and nudges. We also really appreciate your suggestion about messages disappearing and having a message history—it’s valuable feedback, and we'll be sure to share it with our team as we continue improving the app.
Helpful Reminders
Response from developer
Thank you so much for your kind words and recommendation. We're delighted to hear the app is helping you cultivate greater kindness towards yourself. Wishing you continued growth on your self-compassion journey.
Well designed
Response from developer
Thank you for sharing your experience. We're so pleased the app is supporting the work you're doing with your therapist and helping you gain meaningful insights. Your kind words mean a great deal to us, and we wish you all the best on your self-compassion journey.
Brilliant app
Why?
Response from developer
Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed by your experience. We understand that cost can be a barrier, and we genuinely appreciate your perspective. We'd love the opportunity to help, so please get in touch with us at feedback@illumeapps.com and our team will be happy to assist you.











