GettingOut Visits vs ICS Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
GettingOut Visits
Connect with incarcerated loved ones through video calls from your mobile device. Enjoy flexible, on-demand visits without scheduling, and only pay for the time you use. Keep in touch easily and conveniently, anytime, anywhere.
- Remote video calls
- On-demand visits (Visit Now)
- Pay per minute
- No scheduling required
- Flexible visitation times
- No upfront costs
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*Currently available at select facilities.* What if you could visit your loved one from your mobile device anytime, anywhere? Now you can! With our FREE GettingOut Visits app, keeping in touch with loved ones is easier and more flexible than ever. Plus with our new Visit Now feature, there's no scheduling needed. You can video visit on the spot – and you will only be charged for the actual visit time you use. With the GettingOut Visits app, it’s easy to visit anytime, anywhere from your mobile device! WHY USE GETTING OUT VISIT APP? • IT’S A VIDEO CALL: Remote video visits are an easy, instant way to connect with your incarcerated friend or loved one. This service will allow you to make a video call to an inmate, just like Skype or FaceTime. You’ll use your home computer or an iOS device, the inmate will use a wireless tablet. • NO SCHEDULING NEEDED: See your loved one, quicker than ever and video visit when it’s convenient for you without scheduling. The Visit Now feature lets your visit begin in minutes. If the inmate’s not available, you’ll be notified and can schedule a visit later. • NO UPFRONT COSTS: There are no upfront costs, you will only be charged for the actual duration of the visit. • NO CONNECTION FEES: There are no connection fees, you will only be charged for the actual duration of the visit. • NO PENALTIES: There are no penalties, you will only be charged for the actual duration of the visit. • NO MINIMUM/MAXIMUM COSTS: There are no minimum/maximum costs, you will only be charged for the actual duration of the visit. • MORE FLEXIBILITY: You can visit remotely, when it’s convenient for you and your busy life. • LESS CALLS TO CUSTOMER SERVICE: With the Visit Now feature you don't need to schedule visits, so no penalties for missed visits. You'll spend less time with customer service and more time visiting.
ICS Mobile
Connect with incarcerated loved ones through video visits from any location with internet access. Maintain strong family bonds by sharing special moments remotely.
- Remote video visits
- Visit from home
- Maintain family bonds
- Share special moments
- WiFi/cellular data compatible
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The ICSolutions mobile app provides an easy and convenient way to visit with your incarcerated family member and loved one. With this free mobile app, you can visit from home or anywhere where you have WiFi or cellular data service. Staying connected to your loved one allows you to share special moments and maintain those strong family bonds between children and their parents.
Screenshots
Verdict
The clearest difference is rating: GettingOut Visits at 2.2 against ICS Mobile's 1.4. ICS Mobile's advantage is monetization model (free vs free with in-app purchases) and ratings volume (1.2K vs 13). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
GettingOut Visits holds the better App Store score, 2.2 against 1.4. That said, the two scores are not equally well evidenced: ICS Mobile has 1.2K ratings behind it against 13, so its average is the more settled of the two. Written reviews split almost evenly too, at 3% and 4% positive.
GettingOut Visits ships an update every 4 months, ICS Mobile every 3 weeks. The most recent releases landed on September 22, 2026 and September 23, 2026 respectively.
| Parameter | GettingOut Visits | ICS Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (13 ratings) — better | 1.4 (1.2K ratings) |
| Positive reviews | 3.1% of reviews | 3.7% of reviews — better |
| Number of ratings | 13 | 1.2K — better |
| Update frequency | Every 4 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #54 — better | #156 |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 12.4 — better |
| Further details — not scored | ||
| Size | 8 MB | 42 MB |
| Age rating | 17+ | 4+ |
| Developer | Telmate, LLC | Inmate Calling Solutions LLC |
Customer experience
GettingOut Visits
ICS Mobile
User reviews
GettingOut Visits
From 13 App Store ratingsWhat we love
- 👍 Convenient to talk to loved ones
- 🚀 Better connection and quality on app vs. website
Room to improve
- 🐛 Frequent disconnections and freezing during calls
- 🔇 No sound notifications for incoming calls
- 💰 Expensive and charges for every little thing
- 🤖 Poor customer service and lack of support
ICS Mobile
From 1.2K App Store ratingsWhat we love
- 🚀 Works well
- 🔒 Turn off dark mode
- 🔒 Turn on do not disturb
Room to improve
- 🐛 App crashes
- 🐛 Freezes during visits
- 🐛 Disconnects during visits
- 🐛 Login issues
- 🐛 Poor audio/video quality
Bugs and requests
GettingOut Visits
Reported bugs
4 issues- App crashes and logs users out frequently
- Issues with depositing money and accessing accounts
- Compatibility problems with certain devices and browsers
- Scheduled visits not working as expected
Requested features
4 requests- Add sound notifications for incoming calls
- Improve video/audio quality and reliability
- Allow scheduling of video visits directly in the app
- Combine messaging, video, and deposit features into one app
ICS Mobile
Reported bugs
3 issues- App doesn't work on iPhones/iPads
- Connection issues despite good internet
- Visits get cancelled unexpectedly
Requested features
3 requests- Update the app
- Improve customer service
- Provide refunds for failed visits
In-app purchases
GettingOut Visits
No in-app purchases
ICS Mobile
No in-app purchases
