Comparison

Chatwoot vs HelpCrunch Inbox

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Chatwoot

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

Highlights
  • Real-time customer engagement
  • On-the-go conversation follow-up
  • Instant system activity notifications
  • Team collaboration with private notes
  • Conversation status management
  • Assign conversations to team members
Features
Read full description

Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are.

About

HelpCrunch Inbox

This business tool allows for on-the-go customer communication, lead capture, and proactive marketing. It facilitates team assignments for chats, contact management, and email follow-ups, ensuring speedy and delightful customer service.

Highlights
  • On-the-go customer chat
  • Proactive lead capture
  • Team chat assignment
  • Email follow-ups from chat
  • Conversation status assignment
  • Customer online status visibility
  • Customizable notifications
Features
Read full description

HelpCrunch app lets you stay connected with your customers anywhere and anytime. • Talk to your customers on the go • Capture leads proactively • Market your products and delight customers with a speedy service • Assign team members or departments to chat • Get all contact details • Send email follow-ups right from the chat • Assign statuses to your conversations • See who's online among your customers • Instantly show or hide your HelpCrunch chat widget • Change your team availability (online/offline) • Set up notifications you want to receive Easy navigation and responsive design make interactions smooth and hassle-free.

Screenshots

Chatwoot4 screens
HelpCrunch Inbox4 screens

Verdict

The call

The clearest difference is rating: HelpCrunch Inbox at 5.0 against Chatwoot's 4.1. Chatwoot's advantage is ads (none vs shown) and update cadence (every 2 weeks vs every 3 months). On price, in-app purchases, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

HelpCrunch Inbox holds the better App Store score, 5.0 against 4.1. That said, the two scores are not equally well evidenced: Chatwoot has 13 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 55% of Chatwoot's written reviews are positive against 33% of HelpCrunch Inbox's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Chatwoot ships an update every 2 weeks, HelpCrunch Inbox every 3 months. The most recent releases landed on October 24, 2026 and October 10, 2026 respectively.

Scorecard6 real differences · 4 level
Chatwoot versus HelpCrunch Inbox: the parameters behind the verdict, then further details
ParameterChatwootHelpCrunch Inbox
PriceFreeFree
Rating4.1 (13 ratings)5.0 (2 ratings) — better
Positive reviews55.0% of reviews — better33.3% of reviews
Number of ratings13 — better2
Update frequencyEvery 2 weeks — betterEvery 3 months
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFree — betterAd-supported
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.4 — better17.0
Further details — not scored
Size73 MB20 MB
Age rating4+4+
DeveloperChatwoot IncHelpCrunch Corporation

Customer experience

Chatwoot

All ratings13 ratings
Positive84.6%
Neutral0.0%
Negative15.4%
Written reviews60 reviews
Positive55.0%
Neutral15.0%
Negative30.0%

HelpCrunch Inbox

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews12 reviews
Positive33.3%
Neutral16.7%
Negative50.0%

In-app purchases

None

Chatwoot

No in-app purchases

None

HelpCrunch Inbox

No in-app purchases

Questions

Is Chatwoot free?
Chatwoot is free to download, with no in-app purchases.
Is HelpCrunch Inbox free?
HelpCrunch Inbox is free to download, with no in-app purchases.
Which has better reviews, Chatwoot or HelpCrunch Inbox?
HelpCrunch Inbox is rated higher. Chatwoot averages 4.1 out of 5 from 13 ratings, while HelpCrunch Inbox averages 5.0 from 2 ratings.
Do Chatwoot or HelpCrunch Inbox have ads?
HelpCrunch Inbox shows ads; Chatwoot does not.
Which is updated more often, Chatwoot or HelpCrunch Inbox?
Chatwoot ships an update every 2 weeks, and HelpCrunch Inbox every 3 months. Most recently, Chatwoot was updated on October 24, 2026 and HelpCrunch Inbox on October 10, 2026.

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