Comparison

Zendesk Sell vs Capsule CRM

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zendesk Sell

This sales productivity platform offers a cutting-edge mobile experience for sales teams. It provides essential CRM features alongside mobile-specific tools like communication tracking, email templates with notifications, and geolocation for efficient sales management on the go.

Highlights
  • Communication tracking
  • Email templates with view notifications
  • Geolocation for nearby customers
  • Automatic call logging
  • Mobile reporting
  • Offline access
  • Real-time lead notifications
Read full description

Zendesk Sell is a sales productivity platform that blends usability and intelligence to give you a cutting edge mobile sales experience. Sell not only provides everything that you and your sales team would ever need from a sales app, but also goes above and beyond by adding mobile sales productivity features like communication tracking, email templates with view notifications, geolocation and mobile reporting. With the top rated Sell mobile apps for iPad and iPhone, your sales team will have access to everything they need to be efficient and effective, right in the palm of their hand. Sell provides a fast and secure communication tool that gives you complete pipeline visibility of your team. With a highly usable interface, offline access, and the ability to sync to all of your devices including the web application, Sell is the perfect tool for effectively managing your sales team. The Sell iPhone and iPad apps not only includes amazing mobile features; they include features that translate to providing a great mobile sales experience. In addition to providing a core sales app that includes all of your customer relations management needs, Sell also provides: --MOBILE SALES PRODUCTIVITY-- • Geolocation to view all of your nearby customers on a native map • Email templates for quick, personalized communication • Email view notifications so you know when a message has been opened • Automatic call logging and call outcome tracking • Smart list integration to view your existing smart lists directly on your phone, taking the latest Sell technology with you everywhere • Communication tracking complete with sync functionality --INTELLIGENCE-- • Receive a real-time notification when critical leads, contacts and deals are updated rather than waiting to find out at the weekly sales meeting. • Reporting functionality with a beautifully clear user interface, so that you can see your sales funnel from any angle, and customize the information displayed so that it caters to your needs. Sell is the leading mobile sales app for high performance sales teams on the road. --THE BENEFITS ARE CLEAR-- Why Reps love Sell: -Email templates and view notifications -Auto call logging -Visualize leads, contacts and deals on a map with geolocation Why Managers love Sell: -Complete pipeline visibility for field reps -On the go reporting -Real-time notifications Sell doesn't just get the job done. It provides an experience that makes you productive anytime, anywhere. Download the Zendesk Sell app now for a powerful and intelligent mobile sales experience.

About

Capsule CRM

Manage your business contacts, tasks, and sales opportunities on the go. This mobile CRM allows you to update your data offline, track communications, and view contact details with ease. It's designed for professionals who need to stay organized and productive outside the office.

Highlights
  • Offline data access and updates
  • Contact and company management
  • Task and calendar management
  • Sales opportunity tracking
  • Communication history logging
  • Direct calling and emailing from contacts
Features
Read full description

Access your Capsule account wherever you go. Capsule for iPhone provides access to your contacts, tasks, opportunities, projects and more. Capsule is the easy online CRM for doing business. Use Capsule to keep track of the people and companies you do business with, communications with them, opportunities in the pipeline and what needs to be done when. Capsule for iPhone features: • Access, add or update your data even when you're offline • See latest activity and updates from your co-workers • Start calls or emails directly from a contact's profile • View a contact's location on the map • See history of emails and notes about a contact • Keep track of sales opportunities • Manage your calendar and assign tasks IMPORTANT: An existing Capsule CRM account is required.

Screenshots

Zendesk Sell4 screens
Capsule CRM4 screens

Verdict

The call

The clearest difference is in-app purchases: Capsule CRM at none against Zendesk Sell's 1. Zendesk Sell's advantage is ratings volume (1.6K vs 45) and iOS requirement (13.0 vs 15.0). On price, rating, review sentiment and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Zendesk Sell sells 1 one-off in-app purchase. Capsule CRM asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.6 for Zendesk Sell against 4.5 for Capsule CRM. That said, the two scores are not equally well evidenced: Zendesk Sell has 1.6K ratings behind it against 45, so its average is the more settled of the two. Written reviews are what separate them: 80% of Zendesk Sell's written reviews are positive against 78% of Capsule CRM's.

UpkeepUpdate frequency

Zendesk Sell ships an update every 3 months, Capsule CRM every 2 months. The most recent releases landed on October 21, 2026 and October 26, 2026 respectively.

Scorecard4 real differences · 6 level
Zendesk Sell versus Capsule CRM: the parameters behind the verdict, then further details
ParameterZendesk SellCapsule CRM
PriceFreeFree
Rating4.6 (1.6K ratings) — better4.5 (45 ratings)
Positive reviews80.4% of reviews — better78.4% of reviews
Number of ratings1.6K — better45
Update frequencyEvery 3 monthsEvery 2 months — better
AdsNoNo
In-app purchasesYesNo — better
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS13.0 — better15.0
Further details — not scored
Size91 MB9 MB
Age rating4+4+
DeveloperFuture SimpleZestia

Customer experience

Zendesk Sell

All ratings1,566 ratings
Positive90.9%
Neutral3.6%
Negative5.5%
Written reviews230 reviews
Positive80.4%
Neutral4.8%
Negative14.8%

Capsule CRM

All ratings44 ratings
Positive84.1%
Neutral6.8%
Negative9.1%
Written reviews139 reviews
Positive78.4%
Neutral10.1%
Negative11.5%

User reviews

Zendesk Sell

From 1.6K App Store ratings

What we love

  • 🚀 Powerful CRM features
  • 👍 Intuitive and user-friendly
  • 🗓️ Helpful calendar and task management
  • 💻 Seamless cross-platform experience
  • 🤝 Great for small businesses

Room to improve

  • 🐛 Frequent crashes and bugs
  • 🔍 Weak search functionality
  • 📧 Email integration issues
  • 💰 Pricing concerns after free plan
  • 🕰️ Sync delays and data loss

Capsule CRM

From 45 App Store ratings

What we love

  • 👍 Intuitive and easy to use
  • 🚀 Elegant and economical
  • 💡 Helpful and friendly interface
  • 👍 Excellent CRM foundation for small businesses
  • 👍 Customizable and flexible

Room to improve

  • 🐛 Inconsistent sync/refresh rate
  • 🐛 Lack of push notifications
  • 🐛 Inability to delete tasks from the app
  • 🐛 Lack of iPad support
  • 🐛 Limited functionality compared to desktop version

Bugs and requests

Zendesk Sell

Reported bugs

5 issues
  • Leads not syncing properly
  • Deals disappearing from the app
  • White screen on app launch
  • Signature issues in email integration
  • Inconsistent call and text logs

Requested features

5 requests
  • Customizable sales pipelines
  • Advanced reporting and analytics
  • Improved mobile app performance
  • Better email and calendar integration
  • Ability to edit user-defined fields

Capsule CRM

Reported bugs

3 issues
  • Freezing on home screen
  • Inconsistent contact/opportunity sync between mobile and web
  • Missing stock images in UI

Requested features

5 requests
  • Add calendar view in mobile app
  • Integrate email inbox and texting functionality
  • Improve custom fields and tags management in mobile app
  • Implement native iOS notifications
  • Develop an iPad-optimized version

In-app purchases

1 purchases

Zendesk Sell

One-time1
  • Voice Credit$4.99
None

Capsule CRM

No in-app purchases

Questions

Is Zendesk Sell free?
Zendesk Sell is free to download, with in-app purchases available.
Is Capsule CRM free?
Capsule CRM is free to download, with no in-app purchases.
Which has better reviews, Zendesk Sell or Capsule CRM?
Zendesk Sell is rated higher. Zendesk Sell averages 4.6 out of 5 from 1.6K ratings, while Capsule CRM averages 4.5 from 45 ratings.
Do Zendesk Sell or Capsule CRM have ads?
Neither Zendesk Sell nor Capsule CRM shows ads.
Which is updated more often, Zendesk Sell or Capsule CRM?
Zendesk Sell ships an update every 3 months, and Capsule CRM every 2 months. Most recently, Zendesk Sell was updated on October 21, 2026 and Capsule CRM on October 26, 2026.

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