Dialpad vs Mitel Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Dialpad
This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.
- Unified communication platform
- Cross-device call switching
- Automatic call transcription
- Rich contact profiles with CRM integration
- Remote call monitoring and coaching
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Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.
Mitel Connect
This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.
- Mobile desk phone functionality
- Access enterprise contacts
- One-click conference joining
- Call and voicemail management
- Business caller ID
- New dashboard for work day management
- Seamless WiFi/cellular handover
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Bring your desk phone with you wherever you go with the Mitel Connect mobile app. Easily access your enterprise contacts, join conferences with one click, and manage your calls and voicemails - all powered by our new user-friendly design. Key benefits: - New dashboard to manage your work day - Contact your colleagues without using carrier minutes - View upcoming events and join meetings in one click - No more giving out your personal number - your business caller ID is used when placing calls - Reach coworkers quickly via favorites or extensions - Visually manage your voicemails - Manage your missed calls and view recent activities from your dashboard - Handover between WiFi and cellular and never lose a call - And more! For more information go to: https://oneview.mitel.com/s/article/Mitel-Connect-for-iOS Note: This app is for Mitel Connect, Mitel 14.2 and Mitel Sky customers only. Warning: VoIP over 3G/4G/LTE networks Miltel is not liable for any charges, fees or liability imposed by your mobile carrier for the use of this service. Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth. IMPORTANT • This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component. Please contact your business ‘IT department if you are unsure if your company has deployed the Mitel Connect Mobility solution. • This application is intended only for enterprise calling. As such, emergency calls (e.g. 911) will be routed over the cellular radio when available and not over WiFi. •By downloading and using this application you hereby agree to the terms in the accompanying End User License Agreement (EULA).
Screenshots
Verdict
The clearest difference is ads: Mitel Connect at none against Dialpad's shown. Mitel Connect also leads on monetization model (free vs ad-supported) and iOS requirement (12.0 vs 17.0). Dialpad's advantage is update cadence (fortnightly vs every 2 months) and review sentiment (34% vs 23%). On price, rating, ratings volume and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for Dialpad against 4.5 for Mitel Connect. Both are backed by a comparable volume of ratings — 4.6K and 4.8K respectively. Written reviews are what separate them: 34% of Dialpad's written reviews are positive against 23% of Mitel Connect's.
Dialpad ships an update fortnightly, Mitel Connect every 2 months. The most recent releases landed on October 14, 2026 and October 7, 2026 respectively.
| Parameter | Dialpad | Mitel Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (4.6K ratings) — better | 4.5 (4.8K ratings) |
| Positive reviews | 34.0% of reviews — better | 23.2% of reviews |
| Number of ratings | 4.6K | 4.8K — better |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 346 MB | 66 MB |
| Age rating | 4+ | 4+ |
| Developer | Dialpad, Inc. | Mitel Networks Corporation |
Customer experience
Dialpad
Mitel Connect
User reviews
Dialpad
From 4.6K App Store ratingsWhat we love
- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution
Room to improve
- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support
Mitel Connect
From 4.8K App Store ratingsWhat we love
- 🚀 Works great
- 💡 Useful for remote work
- 👍 Easy to use
Room to improve
- 🐛 Crashes frequently
- 🔋 Drains battery
- 🔒 Connectivity issues
- 👎 Unreliable performance
Bugs and requests
Dialpad
Reported bugs
4 issues- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes
Requested features
4 requests- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription
Mitel Connect
Reported bugs
4 issues- App crashes on launch
- Calls not ringing through app
- Frequent disconnects
- Compatibility issues with newer iOS versions
Requested features
3 requests- Improve background functionality
- Add IM and video conferencing
- Better integration with iOS features
In-app purchases
Dialpad
No in-app purchases
Mitel Connect
No in-app purchases
Questions
Is Dialpad free?
Is Mitel Connect free?
Which has better reviews, Dialpad or Mitel Connect?
Do Dialpad or Mitel Connect have ads?
Which is updated more often, Dialpad or Mitel Connect?
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