Comparison

Dialpad vs Mitel Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Dialpad

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

Highlights
  • Unified communication platform
  • Cross-device call switching
  • Automatic call transcription
  • Rich contact profiles with CRM integration
  • Remote call monitoring and coaching
Features
Read full description

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

About

Mitel Connect

This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.

Highlights
  • Mobile desk phone functionality
  • Access enterprise contacts
  • One-click conference joining
  • Call and voicemail management
  • Business caller ID
  • New dashboard for work day management
  • Seamless WiFi/cellular handover
Read full description

Bring your desk phone with you wherever you go with the Mitel Connect mobile app. Easily access your enterprise contacts, join conferences with one click, and manage your calls and voicemails - all powered by our new user-friendly design. Key benefits: - New dashboard to manage your work day - Contact your colleagues without using carrier minutes - View upcoming events and join meetings in one click - No more giving out your personal number - your business caller ID is used when placing calls - Reach coworkers quickly via favorites or extensions - Visually manage your voicemails - Manage your missed calls and view recent activities from your dashboard - Handover between WiFi and cellular and never lose a call - And more! For more information go to: https://oneview.mitel.com/s/article/Mitel-Connect-for-iOS Note: This app is for Mitel Connect, Mitel 14.2 and Mitel Sky customers only. Warning: VoIP over 3G/4G/LTE networks Miltel is not liable for any charges, fees or liability imposed by your mobile carrier for the use of this service. Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth. IMPORTANT • This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component. Please contact your business ‘IT department if you are unsure if your company has deployed the Mitel Connect Mobility solution. • This application is intended only for enterprise calling. As such, emergency calls (e.g. 911) will be routed over the cellular radio when available and not over WiFi. •By downloading and using this application you hereby agree to the terms in the accompanying End User License Agreement (EULA).

Screenshots

Dialpad4 screens
Mitel Connect4 screens

Verdict

The call

The clearest difference is ads: Mitel Connect at none against Dialpad's shown. Mitel Connect also leads on monetization model (free vs ad-supported) and iOS requirement (12.0 vs 17.0). Dialpad's advantage is update cadence (fortnightly vs every 2 months) and review sentiment (34% vs 23%). On price, rating, ratings volume and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.6 for Dialpad against 4.5 for Mitel Connect. Both are backed by a comparable volume of ratings — 4.6K and 4.8K respectively. Written reviews are what separate them: 34% of Dialpad's written reviews are positive against 23% of Mitel Connect's.

UpkeepUpdate frequency

Dialpad ships an update fortnightly, Mitel Connect every 2 months. The most recent releases landed on October 14, 2026 and October 7, 2026 respectively.

Scorecard5 real differences · 5 level
Dialpad versus Mitel Connect: the parameters behind the verdict, then further details
ParameterDialpadMitel Connect
PriceFreeFree
Rating4.6 (4.6K ratings) — better4.5 (4.8K ratings)
Positive reviews34.0% of reviews — better23.2% of reviews
Number of ratings4.6K4.8K — better
Update frequencyFortnightly — betterEvery 2 months
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPadiPhone, iPod
Requires iOS17.012.0 — better
Further details — not scored
Size346 MB66 MB
Age rating4+4+
DeveloperDialpad, Inc.Mitel Networks Corporation

Customer experience

Dialpad

All ratings4,555 ratings
Positive89.6%
Neutral3.0%
Negative7.4%
Written reviews250 reviews
Positive34.0%
Neutral7.2%
Negative58.8%

Mitel Connect

All ratings4,834 ratings
Positive89.0%
Neutral7.2%
Negative3.8%
Written reviews95 reviews
Positive23.2%
Neutral7.4%
Negative69.5%

User reviews

Dialpad

From 4.6K App Store ratings

What we love

  • 🚀 Reliable and consistent
  • 📊 Great analytics and reporting
  • 💻 Seamless desktop and mobile integration
  • 🤖 Useful AI features
  • 📞 Convenient business phone solution

Room to improve

  • 🐛 Buggy and glitchy app
  • 📞 Frequent call drops and connectivity issues
  • 🔇 Unreliable notifications
  • 📱 Poor mobile app experience
  • 🕰️ Slow response times from customer support

Mitel Connect

From 4.8K App Store ratings

What we love

  • 🚀 Works great
  • 💡 Useful for remote work
  • 👍 Easy to use

Room to improve

  • 🐛 Crashes frequently
  • 🔋 Drains battery
  • 🔒 Connectivity issues
  • 👎 Unreliable performance

Bugs and requests

Dialpad

Reported bugs

4 issues
  • Text messages not sending properly
  • Missed calls not showing up in the app
  • Inability to log out of the app
  • Random app crashes and freezes

Requested features

4 requests
  • Threaded messaging for better conversation organization
  • Customizable ringtones and notification sounds
  • Improved integration with native contact lists
  • More granular control over call recording and transcription

Mitel Connect

Reported bugs

4 issues
  • App crashes on launch
  • Calls not ringing through app
  • Frequent disconnects
  • Compatibility issues with newer iOS versions

Requested features

3 requests
  • Improve background functionality
  • Add IM and video conferencing
  • Better integration with iOS features

In-app purchases

None

Dialpad

No in-app purchases

None

Mitel Connect

No in-app purchases

Questions

Is Dialpad free?
Dialpad is free to download, with no in-app purchases.
Is Mitel Connect free?
Mitel Connect is free to download, with no in-app purchases.
Which has better reviews, Dialpad or Mitel Connect?
Dialpad is rated higher. Dialpad averages 4.6 out of 5 from 4.6K ratings, while Mitel Connect averages 4.5 from 4.8K ratings.
Do Dialpad or Mitel Connect have ads?
Dialpad shows ads; Mitel Connect does not.
Which is updated more often, Dialpad or Mitel Connect?
Dialpad ships an update fortnightly, and Mitel Connect every 2 months. Most recently, Dialpad was updated on October 14, 2026 and Mitel Connect on October 7, 2026.

Other comparisons