Leave a Review Moe’s Southwest Grill
Kids drink option error!! Cannot even order kids meals!
Downloaded the app so I could redeem my kids’ star student awards and it won’t even let me proceed. I input the meal and once I get to the drink there isn’t an option and it says error input drink which I cannot do because there isn’t even an option. Went in to our restaurant to see if it was my error and I was doing something wrong but they said it’s apparently an in app issue. They said they could input it in there restaurant but I have to put in the codes but when I asked how to do it they couldn’t tell me. So I stood at the front for 15 minutes letting others go in front of me before I just walked out. Fix your bugs please!!!Show lessdesiree1989
Horrible Development Decisions
Whoever is developing this app makes changes every couple of weeks it seems and completely drops or screwed up features of items in the stores. Even if you specifically set your location, if you hit reorder it automatically changes back to the previous location that order was made (meaning you have no recourse but to drive across town if/when you notice that the address is completely wrong). They can’t ever decide on their drinks menu in the app so half the time there’s options like sweet tea, then the other half there’s not (but if you reorder an old meal from when it was listed it will order sweet tea still so it still has to be in there system somewhere even if you randomly can’t select it as an option).Show lessProcer Cimmerii
Straight app review
Worked okay before today. It has always been a bit “clunky”, with address/location services seeming to create hiccups. Certain items cause chaos in your cart and the error messages say nothing about what is causing you to be unable to complete an order. For instance, yesterday I had two taco selection added to my cart and they were showing “$0” cost and I could not check out. I ended up having to get only one taco after spending 15 minutes trying to figure out the cause (not the root cause) of the problem. It’s possible that the app didn’t like me trying to create two different tacos?
Today, I can’t even use the app. I get error messages repeatedly that just say “oops, try again”. So frustrating. Nothing changed on my end since yesterday...Show lessTimbofosho
Most Difficult to App to Order From Award goes to...
It never gets better. There app has always ranked last for me and somehow it gets worse every time with each “update”.
The biggest and my most consistent complain is logging in. With each update it wipes the saved password. I try to use the Apple ID because THAT will be once and for all finally easier. The cell phone number is already in use so it won’t let me create an account there. I only have one phone number. So I guess I can never register with my Apple ID which is the same email address I used for my account anyway?
Maybe it’s my fault for not ordering enough from there? Then again even if I did, it’d save my password only to lose it to not have me or the app remember after each update.
I’m tired of what seems like every time I open the app that my password is gone, the ones I use never seem to work and I have to reset it. It adds too much time to the order with hungry kids. Then yeah, I couldn’t get in this time - I just gave up and changed our place - but previous times ordering wasn’t easy enough to make notes on or about, if it wasn’t stock it was difficult. Kids always want custom stuff like they’re in line.Show lessTLaffin
Not impressed
The notification badges don’t clear from my iPhone even after interacting with all sub menus on app. It has been stuck at 3 badges for awhile now. This is annoying since I do like to use the badges for notifications, and they work fine with all my other apps. One other issue which I really hate, is it takes forever to scan a receipt barcode in the rewards app. The older version of this app used to scan them almost immediately, even before it was centered in the viewscreen. Now I have to get it lined up just right to even start scanning. . Lastly Moe’s quality outside this app, has really gone downhill. On my last burrito all of the chicken was completely charred.Show lessMacedude
What happened?
I love the look of the new app, it looks amazing!! Everything is well organized and it works! The only problem I noticed is when the app switched over to the new look, I can’t order delivery on the app anymore. I used to be able to no problem with the old format, but now they “can’t deliver” to my address, which is only 2 or so towns over. I just don’t understand why it was possible before but not now. I love Moe’s so much, but it’s become a hassle to try an order, which made me start ordering from other brands that are easier to drive to or deliver.Show lessravenclawgirl728
Decent
I preferred the old app more. Now, the addresses auto fill, which I thought was great! But when Moes sends the order to Door dash, the address changes to the apartment office building instead of my own. I usually get away with this by putting the actual number in the delivery instructions, but I don’t always remember since it’s correct *in* the app.
When ordering kids meals, the cookie and drinks aren’t always in bag. I’ve gotten both a total of once out of 10 orders. Sometimes I get the cup, but no drink. Sometimes i get the drink, but no cookie. Sometimes i get neither. I can live with it since I’m not a huge fan of the cookies and the available soda options (I’d rather use the freestyle machine).
The address changing is truly the most annoying part because it’s a hidden bug and it’s not directly fixable until I get a text saying it’s arrived and I have to correct them.Show lessSquidneyy
Updated App? Try again!!!
This app is now worthless as a means to ordering ahead. Some of the ingredients that we could get while order in the store are not available on the app anymore; my 7 year ago nephew loved the diced tomatoes and always asked for them every time we ordered from Moe’s, but now we can longer get the regular diced tomatoes in store nor on the app and my new phone absolutely hates pico de Gallo. So congratulations, my nephew now refuses to eat from Moe’s because, in his words, “Moe’s is so stupid for not having any good tomatoes anymore! I never want to eat there anymore because they don’t have the good tomatoes anymore! hate them, I hate them!” I remember when this app had a great star rating, but what did you expect would happen when you make drastic changes to the app that makes it worst off than before? “Great job”? NO!!! Probably the best thing for you to do with this app is realize you made too many mistakes and just need to start back at square one!Show lessjanime87
Developer Response
Hi there - we appreciate your passionate feedback. Sounds like you have some ideas to help us improve our app. Shoot us an email at appsupport@moes.com so we can help fix some of these issues. Also, good news, pinto beans are coming back June 15th.Feels Like Every Necessary Feature is Missing
My wife and I decided to order Moe’s for delivery and, because the experience through UberEats was sub-par and wouldn’t allow you to remove ingredients from entrees, decided to go with the app. We wanted to order an extra side of rice, which wasn’t available. Regardless, we placed our order. When the DoorDash driver got here (not a Moe’s employee) he let us know that the drink/cookie which, we paid extra for, was not given to him. I then went on to their app to report the issue and there was no such option. It asked me to email their help line. After doing this (and I highly doubt it’ll be refunded) I decided to try and be helpful and submit feedback on the delivery process. Instead they made me choose a specific feedback option and delivery was (somehow) not an option! So I couldn’t even provide the feedback above within their own platform and instead had to come to the App Store to let them know. Really disappointed as I’ve been a Moe’s customer for a long time. Will be choosing Chipotle for future delivery options - which are becoming more frequent.Show lessAglynch
App Not Worth It
I used to love Moe’s and I have supported my local Moe’s throughout quarantine but I’m done. The app doesn’t always keep track of your rewards points (this happens pretty frequently) and if you want them you’ll have to go through the trouble of calling customer service. The last straw for me however was the app charging me $20 for burritos that I ordered at 7:19 pm that didn’t get delivered until 11:30 am the next day. I called the store and apparently the app has a cut off time that they don’t tell you about even though it was an hour before the store closed. There’s no notice of this either and you can’t cancel your order for a refund when this happens. If you want Moe’s just go in store. This app will steal your money.Show lessTrying to not be annoyed
