Leave a Review Moe’s Southwest Grill
Great restaurant, bad app
I love Moe’s, my wife and I go once every week or two. I also generally like the Moe’s app. I like earning points and getting coupons and rewards and things like that in the app, but there are some serious issues when it comes to ordering. My go-to order at Moe’s is: a half chicken/half carnitas burrito on a wheat tortilla with a little extra brown rice thrown in. I’m unable to do all three of those things in the app. I can’t ask for half and half meats, I can’t ask for extra rice, and I can’t ask for a wheat tortilla. There isn’t even a section for special instructions before submitting where I could say “please put in some more rice” or “put the hot sauce on he side instead of on the burrito” or anything. I know this functionality is available in Moe’s’ competitors’ apps so it feels like a big misstep to have it absent from this app.Show lessLPodyssey07
Whyyyy
At first I was ok with this app but it progressively keeps getting worse. When I first got the app I was able to put “extra” or “light” of what I wanted on my burrito. Then that was taken away. No worries I was able to type my instructions. JUST KIDDING. It was also taken away. I’m a vegetarian so I like to add both beans on my burrito. Today when I went to reorder my food my app notified me I no longer could do that. I had to choose between black and pinto. It gets better...I started reordering my burrito since I guess I’ll have to redo it so I don’t have to waste time to reorder my order again in the future. I thought it can’t get worse. But it does. Now I am only allowed to get SIX ingredients on my burrito. Which you think sounds like a lot but apparently my picture perfect burrito needs about 10 ingredients. I’m so disappointed in this app and in Moe’s. I literally live for Moe Monday but it seems I will have to find another burrito place.Show lessGabreeka
Extremely limited ordering options.
This app has extremely few items you can choose from, and none of them can be customized. If you want to order a bowl, for instance, you get two choices of which bowl you can order and that’s it.
When I go into a Moe’s location I always order a custom made bowl, I choose exactly which ingredients I want in it… there is no feature that allows you to do so on this app.
It’s very easy for the app to be made with a customizable ordering option, not to mention that most fast food places (such as Chipotle Grill) have an app that allows you to choose exactly what you want. It’s honestly confusing why Moe’s would create an app that lacks over 90% of their menu’s ordering actions.Show lessDr.Sentovina
Pesky Notifications
I turned on notifications to get lunch specials and deals at Moe’s. Frequency was fine.
However, I HATE having active notifications on any app. After looking at the ones from Moe’s they don’t self-delete if not used, only when redeemed or expired.
Should really add the feature of self-removing notifications once they’ve been read. If I see the offer and choose to eat at Moe’s I’ll come by and pull up the app to redeem the offer.
If I’m not going to use your offer, I’m not coming by. Having your notification stay active won’t annoy/pester me into coming; it will just annoy me to the point that I turn off notification completely.
As a result, I miss your offers and specials and only see what’s going on when I think of you and check your app. Out of sight out of mind often happens and you’re out of my restaurant rotation...all because your notifications won’t go away after they’ve been reviewed...Show lessSac2dbunch
Developer Response
Hello, Thank you for your feedback. We will pass this on to our team for further consideration. -App SupportDear Moe’s
Dear Moe’s,
Over the past years we’ve become great friends. We hang out a lot and I REALLY like your company. The intimacy of our relationship only increased when you introduced your app. Access to you was so much easier and rewarding even. I just paid a visit to you via your new app and I gotta say, I think I may want to break up, my friend. It’s not the repeated need to click “add to item” which was confusing but tolerable. It’s not that you became kinda passive aggressive when I tried to choose a pick up time (first you said I couldn’t pick up until 6:40 but when I chose 6:40 you said I could pick up until 6:41. This continued for way too long to be funny). It’s not even because there’s no way to add notes to my order like “extra chips please” (if you read this before 6:53, please do add in some extra chips). All of those things were frustrating but the final straw was not being able to edit the order. You know me, Moe’s. I have flaws. I make mistakes. Sometimes I’m impulsive. Sometimes I click chicken when I really meant ground beef. Sometimes I’m fickle. Sometimes after I think I’ve made up my mind, I decide, corn pico would taste mighty good on that Joey. In the past you’ve accepted me for who I am. And I, for who you are. But you’ve changed. You’ve really changed. And I just want my old Moe’s app back.
With sadness,
Elizabeth
P.S. I’m serious about those extra chips.Show lesselizwilkinson
This app is an embarrassment
Burn it. Burn it with fire and start over. Whatever the previous major version was before this was better (though not by much). This app should be the textbook example for bad web view apps. Moe's deserves so much better (and if it had a better app, I would definitely eat there more – if, for example, I could actually access my "favorites" that the app supposedly lets me create in order to place the same order over and over without having to traverse all the options every time… that would be fantastic. Or if trying the next best thing – just re-ordering from my order history – ever actually worked. Or if basic interactions with the UI didn't frequently fail in bizarre ways.)Show lesslucidhysteria
