Leave a Review Moe’s Southwest Grill
Doesn’t provide accurate times
App functionality is okay. You can place an order simple enough, though it doesn’t let you use PayPal or Apple Pay to pay. Also doesn’t seem to look at the current store operations when factoring in pickup times, just how long it takes to make the item. I’ve placed an online order, arrived two minutes after the quoted time, and waited longer for my food than anyone in the standard wait line, as did all of the rest of the online orders. The app should have been able to see how many online orders were coming in, traffic in store, and staffing in order to provide an accurate estimate on pickup time. Instead we are all stuck waiting in a small space during a pandemic with no ability to cancel the order through the app.Show lessAberforth D
Weird hangups
So I stopped going to Moe's for a year and just got back into it. Tried to sign up for an account. Phone number in use. Huh. Maybe I registered with Facebook last time. Log in with Facebook. Asks me to verify my info. I type in my phone number, and again it says it's in use. Well, this is my phone number. I don't have another one. So I'm stuck on this page. Even if I close and reopen the app. But even if that were fixed, I would still be floundering to figure out what email and password I used with that phone number, because apparently I can't log in with phone number even though it's evidentally an essential, unique feature of an account. Not a good day for technology.Show lessSpignatius
Careless errors
We’ve used the app multiple times to order, but we have issues each time. First, the only options are black beans or no beans... I thought the location was out of pintos, but clicking multiple locations showed no pinto options for any of them. Some fresh ingredients aren’t listed as well. We’ve also had issues where we chose a location and we show up to them telling us they didn’t get our order (but the app shows order placed at correct location and card charged). I also wish you could add to reorders in your cart. I like the rewards system and the app isn’t bad... it just has some minor thinks that should be fixed.Show lessAshley4jtw
missing food items
I have been using this app at least a year or more. I found it very handy to preorder what I wanted and just pick up. However, since the last update I noticed I can’t choose an option besides black beans. Pinto used to be there and now it isn’t. They still have it at the location I go to. I am sure this isn’t the only item missing but that is what I noticed. Please fix this. I miss online ordering and just stopping in to grab my food. There isn’t even a way to make note on the order and specify that you want something different. It’s also just “buggy” and keeps prompting to “pick a protein” after I’ve already done that.Show lessshawpa
NEEDS updating NOW
This APP used to be somewhat functional, but the last mobile order I placed didn’t allow me to add jalepenos or black olives to my burrito, and also wouldn’t allow any customization on the chicken club quesadilla I ordered. I then received a call from the Moe’s store (luckily) and was able to tell them what I wanted...but how inconvenient for everybody involved. The workers have to take the time out of their busyness to call me, and then after I place my order to save time, I have to basically place my order again with the store over the phone to confirm. Please fix the burrito and other item customization issues now. The mobile apps are supposed to make things easier, not more difficult.Show lessFras1788
Keeps getting worse
The worst part about the app is it won’t allow you to pay with a Moe’s gift card! What is up with that nonsense?!? Adding a gift card isn’t even an option!
The app has not improved since being introduced and is very finicky. Major issues with the app are not showing all of the menu items at a location, but when I get there the employees say, We have carnitas, we don’t know why the app isn’t allowing you to order it on a homewrecker. It also does not allow you to select seasonal salsa’s for your order but asks you what you want to drink only to have an employee hand you an empty cup when you get there.
The next major issue is not allowing feedback on the orders. Employees apparently can’t read the orders and have messed every order up at the Huntsville, AL Bridge Street location. We quit ordering there or eating there at all it was so bad. At least two different times they hadn’t even started making our order at the pick up time. If you allowed feedback in the app then the issues would have been rectified (hopefully) instead of me critiquing poor performance to the world.
Finally the app doesn’t bring up your favorite store each time you open to order. Instead it goes through the location services nonsense which is spotty where we live and many times reports us in entirely different states.
There are much better apps out there for food ordering and carry out . Try copying one.Show lessStatsaholic
Horribly rude!!!
First girl so rude I gave my order she barked back 1 at a time ... hit through the first girl ... who had no black beans ... second girl was new and could not wrap a stack then left to use the bathroom ... 3rd girl took over I told her I need 2 bowls of queso that request was ignored ... finally got to the register now this girl was so pleasant and nice I had to go over my order so she could ring it in as the others ignored her request... I told her I needed 2 bowls apparently the 3rd girl ignored my request ... cashier left the register and filled my request returning with 1 bag of chips I asked for another she asked girl #3 who continued to ignore her girl #3 filled a bag of chips the cashier reached for it girl #3 snatched it back and said don’t take things if you don’t know what you are doing ... just rude ... I love Moe’s but this was an awful experience!!! Bravo to the girl on register the others!!! Yikes you’ll be losing customers because of their unprofessional way they took care of customers before and after meShow lessmoes fan 550
Kind of useless if you need to customize
There are not a lot of ways to customize your oder with the app—which seems odd as the setup of Moe’s is so you can customize with toppings and whatnot in line. You can only add extra meat but there’s no way to tell them light on this or heavier on that. Additionally, there’s no way to tell them to leave off something if it comes with—for example I order the Earmuffs without gauc because I am allergic but the app won’t allow you to tell anyone this. Also, some of their add on items like olives and chopped onions aren’t even a choice to add to your order. There’s not even a notes section to add additional info. And finally, the back or cancel button disappears sometimes and you can’t go back a page and have to close the app and start over. I’ve used a lot of food ordering apps and this one is the worst.Show lessE in Nash
Developer Response
Hello, We're interested in learning more. Could you please email us at moesrockinrewards@gmail.com?Something missing..?
To whom it may concern although this might fall on deaf ears every time I go to Moe’s there’s always something missing, cilantro rice, pinto beans, green peppers etc. etc. etc. everybody there is nice sometimes the salsa is missing sometimes the salsa dips on the side bar are missing but it’s never perfect all the time and you are a Mexican restaurant that runs out of Mexican items very disappointing . I really hope somebody takes all these words and encouragement as feedback in a way to train and make your product better I will continue to go there but the prognosis is not looking good for long-term usage of your product thank youShow lessGoogan1
Space for chips on the side PLEASE
For the most part, the app is fine. However, there needs to be a separate space for instructions. For instance - when I order nachos, I do NOT want them with the ingredients - it makes them soggy and gross. The chips need to be on the side. Nowhere on the app has a place for me to tell them that. I’ve put it on the space where is says “Who’s it for” (that’s not a correct space for instructions, anyway) but they don’t pay attention and still the chips are in the mix.
So, please put in a separate space for instructions so people like myself will actually use the app and not get frustrated when their order isn’t how it should be.Show lessKing_BigMac95
