Leave a Review Moe’s Southwest Grill
Welcome to Moe’s poor app
Downloaded the app since I’ve found the using the Chipotle app works well to order in advance and avoid lines. Well, this app feels very clunky and poorly designed. Had to press “add item” or “add to order” way too many times - and it kept bringing me back to prior screen - so wasn’t sure if even worked. I kept getting errors for missing “flavor” when trying to order the burrito. When I pressed the “burrito” again to check my options, it reset the order options instead of showing me what I had selected already. The app doesn’t have all of options for drinks when making it a meal (i.e Coke Zero) - I figured I would make my own when I got there - but if so, why have require selection from limited flavor options? When I decided to make it a meal and selected a side item, it won’t let me change it without canceling the entire order. It isn’t clear which side items are included with the meal when forced to make a selection (i.e. guacamole sizes).
Was finally able to get it to work. Overly complicated app for trying to place an order. Ended up not using it and went to my building restaurant instead.Show lessBigJohnATL
Developer Response
Hello, We're interested in learning more. Could you please email us at moesrockinrewards@gmail.com?Good but...
I use the app regularly to order ahead and it generally works well. As others have said, there are multiple user interface issues. For example, favorite and recent orders are tied to a specific location so if you want the same food as a recent or favorite order but from a different location it can’t be done. You have to start over. Saving the location is a nice convenience but there should be a way to change it without starting from scratch. Notifications are also problematic since what shows up inside the app is often very different from what was in the notification.Show lessPhysicsRunner
Superstar Crew
Moe’s #246 Battleground Avenue, Greensboro NC - Love this place! Manager Terry is an incredible asset to your organization! Please make sure you take care of him, because he takes care of so many of us(customers), as well as his Rockstar crew! Employees like that deserve the best support, both emotionally and financially. It’s not an easy job-trust me I know! I managed a restaurant for almost four years, so I do know what it takes—and Terry's got it! Look forward to eating there soon again! Thank you all for your generosity and warm greetings, “Welcome to Moe’s”, every single time I dine in we hear that. It’s another way we are reassured subliminally, that we are in the BEST casual fast food dining restaurant in town! Keep up the AWESOME work and Thank you again!
BrentShow lessCharlie9105
Great value on Monday, bad attitudes from staff
While waiting in line, there were a couple of guys just standing behind the counter while I was waiting while in the middle of my order. The couple of guys working finally got around to finishing my order. Then when I went to get a drink, I asked a worker if they had any more unsweetened tea. He rudely said, “NO”. I went and asked the guy at the register and he said a little nicer “No”. Then when I went to get a substitute drink I saw them chatting about me. Very rude. At least I didn’t find a long black hair in my food this time.Show lessRon the Magnificent
The app keeps deleting my points and rewards
I’ve been a loyal Moe’s customer for years and have spent thousands of dollars eating there. I’ve used the app for the rewards since it first came out, and had it connected to my Facebook account. I accumulated about points to get to the rock idol status and regularly redeemed my $10 rewards. Whenever Moe’s revamped the look of the app a while back (maybe 6 months ago?), I got logged out of my account. When I logged back in with my Facebook account, everything was wiped clean. I was back to fan status with only 50 points for signing up. The $12 in rewards I had available was also gone. I have emailed Moe’s support looking for my account and rewards to be restored. I will provide an updated review when that happens. In the meantime, 1 star because I love their food.Show lessLindserzz_
won’t let me sign in
I clicked sign in with Facebook and was asked to update my information, okay, but then when I enter my phone number it says I can’t be logged in because that number is already taken but now the update information screen is stuck on my app no matter how many times I close it out and open it again. To try another email I have to completely delete the app and re-download. I really want the reward I was emailed so I do this, then log in with just email. The screen flashes for a second and I finally thought I was in but then the update information screen pops up again, still telling me I can’t enter my own phone number because it’s already been used. If I do not receive a free burrito for my birthday in two days I’m going to be very upset.Show lessitsprobably2am
Was a happy user until I got home from my trip.
For some reason after traveling over seas, it appears the Moes App had forgotten my login. No problem, I’ll just log back in... but the app is super buggy.
I tried logging in through Facebook, and it had me enter my phone number etc. Once I clicked continue... the app asks for my information again... so I retype it, and hit continue. And then it asks me again...
Even when I close out the app, it is just an endless cycle, and I can’t access anything in the app at all because it keeps re-asking me for information I have already given it.
I’ve tried uninstalling and re-installing the app multiple times, tried logging in with my email instead, and nothing seems to work.
It’s a tease to be getting emails about my points and deals but not being able to actually use them because the app is so broken.
This is a serious problem that, as I read the other reviews, seems to have been going on for months now. I don’t understand how it hasn’t been addressed yet.Show lessHarrisonbraley
Wasted time & space on my phone! 👎
We ordered dinner (for 4) through the app tonight, paid, got an email confirmation, etc. My husband went in to pickup our order and the employees were like, “Uhh... what order?” They didn’t get our order at all despite confirming that we submitted the order to the correct location. My husband had to go through the line and order everything via the screenshots I texted to him. It looks like we got our reward points, so at least that part of the app works, but it’s hard to trust an app that’s going to take your credit card number and not actually send your order to the restaurant. If it’s not going to save time then what’s the point? I think they need to rethink their wireframes too because it’s not very user friendly. There’s got to be a way to eliminate so many “add to item” and “add to order” buttons.Show lessSequinSquirrel
App is an unmitigated disaster
If the company’s worst competitors had bribed Moe’s programmers to deliberately mess up the app, THIS is what they’d deliver. This is not a restaurant app, it’s a “denial of service” program. Most of the time it comes up and freezes. The “Contact Us” link, meant to provide help, is frozen, too. When it does actually work, the barcode it provides for collecting your loyalty points cannot be read by the scanner at the register. The backup method, the app scanning the barcode printed on the receipt, fails as well (“transaction not found”).
When the app actually does come up while you’re checking out, a rare occurrence(cause it normally freezes) it insists on first finding a nearby store(I am standing in one, for heaven’s sake). While the cashier is rolling her eyes and the other people in the queue start mumbling, the app crashes before getting to the “Rewards” section. We haven’t been able to collect our loyalty points for 4 visits now.
Which moron designed this app?Show lesslovezice
Disappointed
Dear Moes,
I absolutely love coming in and eating the delicious food that you have! Sometimes I don’t have time to come in and eat and the app has saved the day! But I have been disappointed at the finished product. Most things that have been messed up have just been side orders and I can look pass that. Even sometimes not getting chips with my order. But this last time I ordered the exact same thing that I always order and once I got home found that rice was missing from my earmuffs. I thought that I might have forgotten to click on that in the app so I went back to look at my previous orders and saw that I had put seasoned rice but sadly no rice. Hoping that the miscommunication gets fixed.
Sincerely a sad Ally.Show lessAllyson Taylor
