Leave a Review Moe’s Southwest Grill
Awful App Update
No longer can you see how many lifetime visits you have, nor can you see the reward tier system, if there even is one anymore. First Moe’s disappoints us on Cinco de Mayo, and now they destroy a once great app that made eating at this franchise more pleasant than others. I use to say Moe's had the best reward system app for any restaurant or fast food place. although it had some flaws with the unattainable final tier that gave you a free shirt, it was still nice to have some sort of goal in mind when acquiring all these points. I will admit that I do like how they changed the point scale to 100 rather than 1000. So $1=1 point rather than $1=10 points. But other than that I am greatly dissatisfied with the new app changes.Show lessStretch1x
Missing available items
Every time I update the app, one or more of the available items is not listed as an option. For example, when I first downloaded the app about half a year ago, I had no option to put any rice on the bowls. Now, I only have the option for seasoned rice, not cilantro lime rice, on all the items...
The rice options have been finicky throughout my use of the app and disappear and reappear with each “update.” So Moe's in my area (Opelika, AL) loses money every time the app takes away the cilantro lime rice option because I don’t like the seasoned rice and I only order in the app, not in store, so I can have the food ready to pick up on my way to work in the evenings. 🤷♀️Show lessSuperShopper!!
What’s the point of an update???
The app is missing both types of jalapeños and raw onions. I’ve been waiting since January for an update with their app.... they said March it would be fixed... finally beginning of June they announce the update HOWEVER there is STILL SO MANY missing ingredients... it’s crazy that they would reprogram and release a terrible unfinished application with so many ingredients not available. I give up, I’m never ordering moes again there’s no point if you can’t order online, especially during a pandemic. So many people are refraining from ordering due to the fact the ingredients are not all listed and you can’t order ahead. Really a shame, feel bad for my local moes since they’re not getting the same flow of people due to this major inconvenience.Show lessjessb3095
Limited customization
Overall I’ve been happy with the Moe’s app. In the last couple of months I noticed that the hard rock & roll sauce has been removed from options to customize your meal. Which is frustrating for when you order a burrito or even a quesadilla and want the sauce already inside vs having to pour it with each bite. In addition, the restaurants offer wheat tortillas so it would be nice if that was an option on the app. I commend the app for recently adding a curbside pickup option, I think that’s great. But the fact that those two minor things can’t be included in the app would prevent me from utilizing it, and has prevented me from simply doing mobile orders in general.Show lessKwatastic
Still room for improvement
I thought the upgrade to the app would be different but it seems like the only thing different is the layout. There is still no way to really customize something you want (ie: adding notes) for example if I want a little of something or extra of something. Also, they only let you choose between 4 types of drink but my child doesn’t drink soda so I’d like the option of lemonade or another drink besides soda. Also, if I don’t want free salsa but still want the chips I can’t take the salsa option off - and I hate wasting it as I feel it’s a waste of food. There are lots of other places I’ve used apps that are much more customizable and user friendly. I was excited for the new app but felt let down with the lack of change!Show lessChrissyCat28
Developer Response
Hi Chrissy - thank you for the feedback. We will use your input to continue to improve and add additional options and features as we update our app.New App is Terrible
First, it shows a constant notification for no reason whatsoever. Not sure it’s is a glitch in the app or what. In the previous version, it let you buy a large bag of chips without having to order quest. My family doesn’t eat a lot of it but loves the chips so it’s pretty wasteful. Wish you had kept that option because it was the best! Also, it deleted my previous history and with an app update, that shouldn’t be happening. Overall, terrible update and honestly, it makes me not want to use the app at all. Please get this fixed and make it more user friendly instead of the mess that it is now.Show lessmarissakameko
It’s easier to order in store than on the app!
Used to love the Moe’s app. It was very convenient to just order through the app and pick up when I got there. But lately there have been many ingredients missing, some of which we like on our items, so we’re forced to either go and order in person, or order online and then call up the store before leaving in the hopes of catching them before they make it and ask them to add those toppings. What’s the point of ordering online, then? I had been holding out hope that the new app would fix this problem, but it’s still there!! It’s very annoying and has caused us to start eating there less due to the hassle. Would really appreciate an update to the app that fixes this issue.Show lessLN2327
More menu options
The rewards do make more sense. The delivery/curbside/pickup options are available but not sure if they have that fully customized per location.
Worse thing: for some reason they only offer black beans on the menu selection. This is number one change I was hoping to see because that’s the only reason I wouldn't order the food while quarantine was in effect. I have to go in the store to ask for pinto beans. And there’s no extra notes section to explain things you want customized that may not be an option on the menu.Show lesswelcome to moes
New App
Moes. I love you guys. My favorite burrito chain by far. But sadly, this new app just feels like you threw a new coat of paint onto the old app. Suggestion - improve customization by allowing users to “swipe” on items to add extra, or ask for just a little of something... or make it some other function if not a “swipe”. At this point, from what I can tell, the only option for “extra” is meat. Also, consider adding salsa options. You have an entire salsa bar, which is huge selling point that differentiates you from your competitors. But if I can’t request any when I order for delivery, it’s no different than anyone else. Hopefully these are considerations for any other updates to come.Show lessiab2988
Where are the customizations???
They’re touting this update as a way to endlessly customize the orders but as far as I can tell it’s literally all of the same options. They don’t allow you to get both types of rice, pinto beans are still not an option, there is still no way to request extra of anything, and I still don’t see the hot sauce (I believe they call it rocket sauce or something?). The only reason I do not order from the app is because I can’t actually get it the way I would when I go to the restaurant (which of course I am currently not doing because of COVID). Please address these issues and give us real options for customizing our orders. Chipotle recently lifted their restrictions on mobile/online orders. It’s about time Moe’s does as well.Show lessj.Slow
