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Rubbish cameras and product!!!
Update December 19- Camera software has been updated a number of times as has this app and I am pleased to say things have improved. They are still not perfect but are certainly a huge improvement!! Camera works 90% of the time with the odd hiccup being easy to fix with a quick reset.
One frustration is still on this app- I have adverts on the home screen ‘switched off’ in settings yet I am still pestered to sign up for ‘cloud’ storage plans and supporting crowd funding projects. These are too intrusive and annoying.
Camera WAS working well until 2 days ago when the app was updated. Now AGAIN the camera doesn't work. How can YI be such an incompetent company. Don't touch these products they are useless!!!
***Latest update. Can't view any recordings at all- shows as having recorded nothing!!!! Another reason to avoid!!!!****
The app itself is ok but unfortunately I have had the cameras for a couple of months and in this time they only work 50% of the time. There is a clear issue with the cameras which stops them recording to the SD card and as such makes the camera (and hence the app) useless. Since the latest update I can't even view ANY footage. I wish I had never bought them!! To make it worse- customer services are useless and after a month of being without a camera they still have not resolved the problem or replaced two faulty camera.
Take my advice AVOID YI CAMERAS!!!!Show lessLJSurfa
Latest update broke the app
Gets stuck loading camera on 80%. Annoying. Was good before.DAN_TDF
Sluggish. And what is up with the privacy for this app?!?
App feels sluggish. For example you need to tap a few times to get to the camera feed and then it takes even more time for the video to start streaming. And quite frequently the feed doesn’t connect at all! It gets stuck at 80% connecting.... (and please don’t blame my network; it is very good)
Also why does this app requires access to the microphone if I only need to hear the audio from the security camera?!!!!!???!? Something fishy is going on here or a major development incompetence, I mean how could an app dealing with a security related product come such an unacceptable privacy requirement.
On top of that application not just requests access to GPS location but makes it impossible to add new cameras without disclosing location. Why!?!!!?! This is unacceptable by any norms. There is absolutely no legitimate reason for this app to refuse to add camera without disclosing my location.Show less13375ux04
Don’t know why it’s so slow lately
I’ve been using these cameras for more than a year and have loved them! But lately the app is sooo slow. I googled and found an answer that the slowness for notifications was because your internet is slow - so I thought - hmm maybe that’s causing the lag in the app as well. So I did a speed test and my internet speeds are great! But my app will be loading for several minutes and either it’ll just stop loading (and never complete) or sometimes after several minutes it will pull up my cameras. Then getting into one of the cameras to watch a video is the same thing... several minutes later I’m still waiting on it to load for a 10 second clip. So half the time I can’t even check in and the other half it takes so long it’s useless. Additionally, I tried removing the app and adding it back - after signing back into my profile I can’t get to ANY of my cameras. What is happening?? I loved these cameras. Please fix whatever is causing this.Show lessMksandin
Good camera, but ads???
Overall I like this camera for the price, but I’ve had a lot of issues. My camera used to record everything, then changed to only letting me rewatch when there was activity, then only recorded 6 seconds of activity. But now it doesn’t record anything and gives me an error message when I try to re-watch activity. But the camera does what it’s supposed to at a minimum. The quality of video definitely depends on which camera you get. Mine is pretty blurry/ not clear even in HD, but a friend has a nicer model that’s much clearer.
Currently I’ve been getting activity alerts when the camera is off, even a while after it’s been turned off (not a lagging notification from when it was on). So that’s pretty interesting. I’d recommend either covering the camera when you want it off or unplugging it.Show lessebaltimore
App ok but each update will delete connected cameras
App works ok on ipad and good to view remotely however each time there is a upgrade to the app all settings log in etc are lost. Effectively a new app. Will need to set up cameras and log in again. Which means resetting cams so they no longer work on desktop app and have to reset this too. Would rate higher if they fixed thisShow lessTeam Ian 2
Great app
Work perfectly with the camera purchased.Jian Jot
To Yi Developers
I used this app back when Yi was just getting started. The app use to run so much faster. But what happened to it now? I used to get a message someone is at the door and i would click and it would instantly show what is on the camera in a matter of seconds. Now whenever I click on the message i have to click onto the camera and wait for it to load. It loads anywhere from 30 seconds to 1 minute. Which is terrible because what if i needed to catch a burglar within those moments?! Also frequently it doesn't even load! i need to quit the app after waiting a minute that nothing is happening.. AND RELOAD IT AGAIN?!!! you guys did add extra features to delete easier but man quality is going down the hill. I’m using a iphone 6 plus. My previous phone was an iphone 5s and It was much faster then. Thats 5 years ago that the app was at optimal efficiency. Please resolve and i’d happily change the stars to 5 stars.Show lessMMO clicks
Cloud back up disappeared and support is terrible
They updated the app, my cloud back up subscriptions disappeared and then I went round and round with the support team before I just gave up and cancelled the subscription. Wasn’t worth my time to try and get it resolved or refunded. Video footage is also not timestamped which can be annoying.Maxx cc
Good Cameras, Poor Service
These cameras are good. Good image, good IR, decent audio. The app works well most of the time. My biggest complaint is dealing with Yi customer service. It took me 2 whole weeks before a problem was resolved, and the problem was on their end too. Going back and forth on emails, I would get one email a day in response to my reply and then they would ask another question... again, not hearing back from them until the next day or 2. For 2 weeks straight, with no solution, no camera coverage, and no refund or compensation. Trying to reach them by call is just as difficult. The wait time is always 2 minutes, but I end up waiting 5 minutes for a voicemail telling me to leave a message and that they’d call me back, which they never do. If the customer service was better, I would give Yi better ratings.Show lessliberalaf
