Leave a Review Root
Root for the win!
First things first, i’m going to start this off by saying I could honestly care less about anything negative that anybody has to say about Root! I’ve been with this insurance company for exactly 4 days and today my car stopped on me in the middle of an intersection and I live in Las Vegas, Nevada bro. I’m writing this June 17th and if you’re from Vegas you should know how hot it is around this time of year! I called roadside assistance via the Root app and they dispatched an outside vendor to come and tow me back to my apartment with Real time updates as to when they were going to arrive and after my experience with the personnel who gave me the tow I can honestly say that Root must truly care about their customers because he was so friendly and when we got back to my apartment we had to put my car in the back of my unit and he helped me push it into my space! I would definitely recommend anybody get insurance through Root becauseI had seen mixed reviews about them but this is done away any skepticism I may have had! All you have to do is be a good driver and you’ll save money on your insurance and they actually help you in a time of need!Show lessD-Wonder22
Developer Response
Hi, D-Wonder22. Thank you for taking the time to share your experience. That definitely sounds like it could have been a stressful (and very hot) situation, and we're glad that you were able to get Roadside Assistance so quickly, especially in that weather. Please know we'll continue to be here if you need anything, anytime. Thanks again.Thought it was complete scam but hear me out
So I needed car insurance and quickly. I heard about root years ago. Finally get all my quotes from various other insures, gave root a shot as my last hope to not drain my pockets, quoted 80$ a month "I'll take that!!!" I send the money and get my policy only to find out after 30 days of driving it'd going to be readjusted to how well you drove within the 30 Day Test Dr. And I can either increase greatly or decrease greatly or stay about the same, I automatically regretted my decision to give route insurance a try and thought it would be impossible to hit a 10 out of 10 score and I would be paying $300 a month for insurance.I go with it anyway convincing myself that by the end of the driving course test. Even if I had a 10 out of 10 I will still have a car insurance quote well above $80 a month but I did my 10 out of 10 score and the rate dropped below $75 for the entire policy itself so if you’re skeptical about root insurance don’t be I was terrified. But they are trust worthy!!!Show lessblakbuda
Just false
I downloaded root which seemed like ages ago, and I was relieved to see it may be something new! I’ve had sky high car insurance since my first accident and I’m a teenage male so you can guess why. I was look upwards to 300 just for liability only! So I wanted to get something different. It had been a year since my accident and I learned more and more how to drive safely and so I started the test drive. My first complaint is the fact that after it had been the 3-4 weeks... my test drive never rendered as done. I contacted root and received delayed responses and excuses and after I was told the issue was solved I got back on only to find the app saying there was an error and to contact customer support.. again. After everything worked.. finally. I was just hit with more disappointment. The exact same as my insurance I had, more so in fact. Reaching upwards of 400 dollars. I was obviously under the impression this app does not discriminate against age or gender in determining you score but I guess I’m still too much of a liability to get affordable insurance. Now as I said this was months ago and I don’t write bad reviews because let’s be honest, who cares? You’ll download the app anyways. But for the one person who reads this.. please don’t waste your time.Show lessEGGish2112
So convenient!
Honestly I wish I had done this sooner! The app makes everything so easy and convenient. The reason I had decided to download it was because my coworker had a tire go flat at work. She was freaking out and was very concerned that she wouldn’t be able to get home. I asked her if she had roadside assistance and it was like a lightbulb went off in her head! She had forgotten that her new insurance automatically came with it. So together we navigated the app and it was the first time I had heard about Root and I was SO impressed with how easy it was. Just the tap of a few buttons and a guy was there in no time. I must say however the only downfall was the guy just aired up the tire rather than putting on a spare even though she needed the spare put on but luckily that air was enough to get her to a tire place. My only advice is maybe get some sort of grading system for the people that do roadside assistance because the dude was not the nicest. Anyways I decided to download the app. I did the 2 week test drive (came back perfect) and immediately signed up for Root. I went from paying $110 to $60 with more coverage now than before! I’m literally telling everyone about this insurance company. I don’t know if y’all offer rental insurance but you should!Show lessDawng2579
Developer Response
Hi, Dawng2579. Thanks for taking the time to leave a review. We're glad we could be there for your coworker and that we could help you save. We're also sorry to hear of any issues when your coworker received Roadside Assistance. Our customer support team would love to hear of any feedback, and she can reach them at socialmedia@joinroot.com. Regarding rental car coverage (for when you file a claim with Root), that is an option, and you can add that in the Root app.ROOT INSURANCE IS A SCAM
During this Covid-19 pandemic, like many I was unable to work and found myself barely having enough money to eat and pay bills. I couldn’t afford to keep my currently policy so I went on a search for a less expensive option. I found Root. I paid for 30 day auto insurance policy up front as required. The company requires you to take a test drive for 30 days. During that time you will be scored on your driving. Then the company will let you know if they can continue to cover you. The whole time I’ve been seeing “Good job” messages on the score board. According to the app, if you are in the green you’re doing good, red means bad. I’ve been in the green the entire time. I have 6 days left to test drive and I receive an email saying that my policy is being cancelled for failing to achieve minimum telematics score. I immediately called to ask what that meant. The company rep that answered my call said the company doesn’t tell them what that means and he doesn’t know what that means or why my policy was cancelled. So now I’m uninsured, out of the money I paid and my policy was cancelled early with no offer of a refund of the difference. Root preys on those that don’t have a lot of money to pay up front for auto insurance by offering incredibly low prices. I was scammed by this company. DO NOT USE ROOT INSURANCE!Show lessFannese
Developer Response
Hi, Fannese. Unfortunately, our models don’t work for everyone. Driving is the number one factor we consider when we determine if Root is the right fit for someone, but there are also other predictive factors we have to consider. That means we still may not be able to offer you a final rate, even if you received a high test drive score. Regarding your payment, please know that any unused premiums would be refunded back to your card. If you have any questions about this, feel free to reach back out to our customer support team at contact@joinroot.com. We're sorry it didn't work out and thanks for giving us a try.Excellent
I don’t have the best driving history due to some bad luck. I was getting quoted as high as $800 plus a month for insurance..obviously I can’t afford that! Prior to Root and, I’m ashamed to admit it, I drove un insured. But root analyzed my driving and gave me a monthly of $130! That I can work with!!! I’ve had to sue there includes road side assistance 3 times and it was an absolute breeze with the app, they do all the back end and you just click a couple buttons on what’s going on (flat tire/ dead battery/ out of gas) and they send someone straight to you usually within a hour. And anyone who’s had to get a tow before knows how many hours you can potentially sit there waiting for them to get around to you. I’ve also had to fail a claim for a fender bender where I was backed into and they had my back every step of the way. I’m sold, this is definitely a great insurance company! I’d tell anyone give it a try, it’s free and see what they can offer you!Show lessydhjhfbf
Discriminatory against First Responders
I am an EMT on an ambulance which requires what the test drive would consider “risky driving”. For example, the ambulance will undergo hard braking, quick accelerations, sudden turns, etc. All is done with due regard for the safety of the public and ourselves on the ambulance. However, the test drive can not be turned off during my working hours. I also cannot control when I am in the back of the ambulance and my partner may be driving. The test drive is picking up all of this data for times when I am not driving my personal vehicle and the driving circumstances are different than regular driving patterns. I have a spotless driving record, never been involved in an accident, and never even been pulled over by a police officer. According to the app, I am a risky driver and uninsurable by Root. When I called customer service they also banned me from ever applying for insurance through them again saying my drivers license number was recorded in their system and flagged. Very unimpressed by the customer service. I would have loved to pursue other options for car insurance. It is a shame that Root will not be a future option for myself.
Moral of the story: if you are a first responder and might have the slightest chance of driving emergent, don’t waste the 2 weeks of time and the waste of battery from this energy consuming app.Show lessTristan496
Developer Response
Hi, Tristan496. We're very sorry to hear that it didn't work out. We do want to clarify that while trips may be logged when you weren't driving, those trips wouldn't be factored into the decision as we're only interested in *your* driving. That said, we’re working on models that will help our app understand the difference between work driving and personal driving, but we’re not quite there yet. Currently, all of your driving (personal and work) during the test drive count toward your overall score. We're sorry again that you didn't get the decision you wanted and we appreciate you giving us a try.Partner options to share the same
I can’t say insurance has ever paid me on a claim pre-existing condition of my vehicle needing maintenance by the previous insurance given by Credit Acceptance. I am personally horrified by the loss of my previous insurance named Progressive. I personally need Commercial Auto insurance for my business called Bee Mobile LLC. The ability to see that returning to Parker Insurance for a refund Progressive even sent me to collections for stolen vehicles. I still should sue somebody for taking advantage of me being on disability. Maybe I should go check into a hospital everybody has used me. I know last night going to Walmart they have cameras that screwed me out of a phone card for 3 months of phone service. Though not relevant, root insurance did send the SR-22 paperwork that progressive didn’t so other than having the ability to pay by eft option or logging of your phone app. If someone else is driving while your in the vehicle it’s messing with your rating.Show lessbrian scott curry
Ridiculous
I switched to Root and it was way cheaper and better coverage for the first 6 months then after 6 months when it was renewal time I thought nothing of it cause no accidents no changes at all no tickets literally everything was the same from when I first signed up my driving report card was the same everything including my coverage i didn’t raise my coverage or lower it but somehow my rate tripled I called and asked and they said it was the government’s fault so I canceled and went back to Geico and the moment I did that then all the sudden I had a referral credit so I asked the person I referred when they tried out Root and they said they tried it out 3 months before right after I referred them so I feel like they held back my referral credit until I canceled cause they say it only takes after your referral finishes their test thing which only takes a month. So idk why my rate went up they told me they didn’t know and that they didn’t have underwriters so I asked who decides the rates and they said they do and said so someone has to be able to tell me why my rate went up and all I got in response was it’s because of the government and I asked what that meant and the rep said she didn’t know so I can’t recommend this company at allShow lessBridget2991
Worst Service EVER!
I was first excited to do the test drive, patiently waited and my test drive took longer than normal. Literally almost a full 30 days. After completing the drive it said something went wrong and to call support. I did so. Customer service said I had an old account from 2017. While true root was new at the time and service was not available in my area. So I deleted the app. Well due to that Ild account they told me I would need to create a whole new account, new email and all. Ummm...couldn’t have told me something was wrong earlier. To boot when I had issues and emailed support they NEVER got back to me till an automated email was sent and I replied to to automated email asking if my issue was resolved. It most certainly was not beside you never got back to me. When someone finally did they sent a generic copy and pauses answer, as if they didn’t even read my email so my question wasn’t answered. I’m not going to test a company with my car if they can’t even respond to me in a timely manner. What if I was in an accident!? You trust you would help in a timely fashion then when you can’t respond to simple matters? I think not! Worse service possible.Show lessBrandt89
