Leave a Review Root
IT REALLY IS THAT GOOD
I never leave reviews, this is my first one ever. But Root really is that good. My car flooded not once but TWICE because of a hurricane and a flash flood overnight (I live in the coastal south.) Root was supportive, accessible, and helped me get my car fixed. They covered everything at the repair shop. Even when the shop made a mistake, Root still covered it and I had nothing to stress about. It was easy and painless, I still reminder the guys name I talked to because he was so helpful and put me at ease- Ryan Grant. My roommate pays double what I pay and I have WAY better coverage than her. My friends are all jumping on Root when I show them how much I pay and my coverage. They can’t believe it. When I first heard about Root, I thought “this is too good to be true.” But it’s not, the catch is you really have to be a good driver. I do know a few people that have failed it and that’s why their system works. If you’ve read this far and you truly are a good and safe driver and are looking to save money- Root is for you. And soon enough you’ll be posting a review too and telling everyone and their mama ;)Show lessAnnette_NMK
Developer Response
Hi, Annette_NMK. Thank you for taking the time to share your experience with us. The flooding sounds very stressful, and we're so glad that we could be there for you throughout the process. We're also happy to hear you're saving with us, and we appreciate you spreading the word. We'll be here if you need anything else in the future.Saved my family and I in scary situation!!
I unexpectedly ran out of fuel when my vehicle’s gas gauge showed I had thirty miles left to drive and I had NONE.
Well, I was in my car with my two sons under four years old and the car sputtered and jerked until I got us to a safe spot on the side of the road. Didn’t know what to do as I usually would’ve called AAA but I cancelled my membership when joining Root because Root said they offered roadside assistance. I definitely was thinking I had made the wrong decision but went into the Roof app to file a claim to get assistance.
I never would’ve thought they’d have been so helpful but they went above and beyond and the sharp-thinking of the Root representative in the moment saved my family and I and I couldn’t be more grateful.
I will recommend Root to anyone and everyone I meet. I hope they continue their great work because my family and I now feel 100% safe knowing they are the insurance company behind us. KEEP UP THE GOOD WORK, ROOT!!!Show lessCarol DC
BEST CHEAP RATES! Easy quick set up
Root is the best insurance company on the market today. I’m a 23 year old male driver whose never been in a accident or gotten a ticket. who doesn’t do a whole lot of driving i drive a couple minutes to get to work and make a couple trips throughout the month to go to the movies or out to dinner or something. I have a buddy who is the same age as me and has been in 3 accidents and guess what HIS PROGRESSIVE RATE IS THE EXACT SAME AS MINES!! Ridiculous, i should not be paying the same amount, 280$, with root my payment is now 148$ with the same coverage. No longer do you have to call and go through a whole interview with a insurance agent and answer a million questions just for them to quote you the same rate they quoted someone they were just on the phone with. Root really tailors you’re rate based on your driving skill which is a HUGE advantage over most other companies. Set up is easy almost everything can be found within the app, including roadside assistance, towing, spare tire installation. They even make it to where you can actually customize your rate to fit your budget and your needs. I HIGHLY RECOMMEND ROOT !Show lessTahir223
Developer Response
We love your review, Tahir223! So much so, that the marketing team would love to quote you. If you’re cool with it, please shoot us an email to socialmedia@joinroot.com and attach this review for reference. As a token of our appreciation, we’d love to send you some Root swag. So please include your t-shirt size and mailing address in the email. Thanks again.GIVE THIS APP A CHANCE, IT IS AMAZING
There are so many things I love about this app. Firstly I am 22 and decided to give this app a chance and take the “first steps of adulthood” and get my own insurance. I was told time and time again (even by insurance agencies I called for a quote) that I should stay on my parents insurance for as long as possible because it was going to be more expensive. I still went through the test drive and got an AMAZING quote that was half the price of being on my parents insurance! I was so happy!
The next thing I love about this app is you do the test drive for around three weeks (which is the time it takes to form a habit) and practice keeping your phone away and driving a little bit more carefully than you normally would to get a good rate, and those habits have stuck with me! I (who treats their phone like an appendage) now have created a habit of starting up my music before I start driving and leaving my phone alone while I’m driving, which is something I am very happy about.
Thank you root for saving me money and making me safer!Show lessPallaium
Wow
I’m saving half of what i was paying!! Update so it’s been a year that I’ve been with root and the over all experience was ok the main reason you go with a company like this with no agents or brick and mortar stores was for the savings, for the start of it the rate was amazing I’m a great driver and got a good driving score so I got a great rate and I thought it would stay the same or at least some where near that price because of the hassle of driving before I even get a quote. But I was wrong after a year at renewal it went up over $200 dollars I understand rates increase but not $200 in two renewal periods with no incidents. I never made a claim but just to try and get them on the phone was a hassle it took over 20mins for me to get on the phone with someone and to be honest it was great customer service but still the wait time was way to long. All in all the whole experience was ok I’ve canceled with them and now going to one of the bigger insurance companies and they are giving me a cheaper rate and They don’t have to record my driving.Show lessjuang004
I feel like it’s a fish bait.
I first heard of Root Insurance March of this year. I did some research and wanted to give them a try. I downloaded the app, did excellent job with the driving tests and they gave me a quote at a reasonable price. The premium is low if you pay it in full for 6 months, I couldn’t pay it all at once at the time so I went for the monthly payment. Later on that day, I discussed this with my roommate, he said he could lend me the money up front and I’ll just pay him back. When it comes down to it, I tried to explain to them that I was able to now pay the premium in full for 6 months but they won’t let me change my plan. I ended up paying $162 a month instead of $113 because they won’t let me change the plan. So that’s the red flag right there.
5 months later, I get an email that my premium will be going up, $120 more because they’re now factoring all kinds of reasons not just my driving habits.
No accidents since Feb of 2015, no ticket for the last 3 years. So, I wonder, are they fishing for new people to sign up for this and tell them later on that things have changed and it’s not all about ‘good driving’ anymore. This is absurd!!!Show lessbellarosa86
Cannot change payment frequency
With their app you cannot change your payment frequency from once every 6 months to monthly. I made the mistake of paying my entire policy the first time, since I had my tax refund available. I contacted them numerous times to change my payment frequency and they repeatedly told me I could do that myself in their app. There is nothing for me to click on the payment frequency tab. It only tells me my payment is due every 6 months! I checked my email this afternoon and, since I got paid Friday afternoon, they had emailed thanking me for my payment!!! They took out the entire 6 months which only left me with $38 in my account for my electric and water bill, groceries, gas to get to work, getting my car tagged, transferring my driver’s license, paying credit card and computer bills. Needlessly to say I am infuriated because I could NOT afford to make that entire payment!!! Others charge more but have more options and will work with you on making payments and make changing stuff easy. When I start making more money (hopefully next month) I will cancel my policy with them and never use or recommend them again! Also shortly before my renewal came due my score dropped from 10/10 to 6/10...... oddShow lesslil figger
Not as advertised
I’m giving this car insurance a bad review, because their integrity to what they advertise is questionable. They give you a low rate and just being with them a little over 6 months I’m experience an increase in my price. Being that your rate should be in correlation to your driving, my driving has being excellent with this company, a rating of 10 out of 10 and rather than being rewarded for my good driving, as they advertise, it is vice versa. When I reached out to them, regarding this concern and disagreement I had, I basically get “oh well, deal with it”. It was handled in an unreasonable and black and white manner. As pointed, their integrity does not stand by what they represent.
I would like to add that they state there is many reasons ones rate can change. Apparently reasons have come to raise my rate and then when I ask why, there is no explanation to what those reasons are. They say they give you a customised rate, but raise the price for other reason which doesn’t adhere to this so called customised rate. This doesn’t feel like a good driver reward or a means to insure good drivers, so that one doesn’t have to pay for the accidents of bad drivers or whatever others mysterious reasons there could be. This doesn’t seem to stand by what is said.Show lessfillmytummy
Sorry USAA, but RIP to the old way...
I have been with Root for about a year now and I have had nothing but good experiences with this company. I left USAA (whom I love and still do business with in other areas) for Root, so that should say something. My wife and I did the initial driving test and passed with flying colors and started up with a rate that did end up saving us more than USAA could save us compared to the competition. With fair analytics and algorithms that look at you as a driver more than everyone else on the road and their statistics, you get a fair monthly rate with incredible services and benefits you’d come to expect from “higher end” insurers. So far in the last year, we’ve had 3 windshield replacements (courtesy of Safelite Auto Glass, whom they partner with) and a tire blow-out that was replaced by fast and efficient roadside assistance. All of these were covered either up front or reimbursed within a couple weeks via check in the mail. Claims are filed in-app and are as simple as taking a pic and submitting a request. The whole process has been eye opening to the whole car insurance market and how archaic it can be. I’m loving this new way of doing things.Show lessLucidDreamMachine
Developer Response
Thank you so much, LucidDreamMachine. We're glad to have you with us and that you appreciate what we're all about. We also love your thoughtful review and wonder if you'd be open to us sharing it in the future. If you're open to it, please let us know at socialmedia@joinroot.com (and include this review for reference). We'd also love to send some Root swag your way as a token of our appreciation, so please kindly include your t-shirt size and mailing address. Thanks again!Test drive is not free!
I wanted to give this a try, because I’ve been seeing ads for this everywhere and in concept it sounds like a good idea. However, they make you switch to their insurance in order to do the test drive which will give you the final quote. While they did match my current insurance companies 6 month premium for the initial test drive period, I do not immediately want to immediately cut ties with them because I have boat, and renters insurance bundled through them which I am getting discounts from (and additionally, if I cut ties and join root, there’s even a possibility that they will raise my premium if I don’t score well on the test drive, and i’ll have to go back to my previous insurance company anyways!). Also, they give an option to stick with my current insurance company but also accept their mandatory insurance in order to do the test drive (but who in their right mind would simultaneously pay for two car insurance policies on the same car when it’s not guaranteed that your final root premium will be lower after the test drive). I do not understand why I can’t do the test drive without switching to their insurance. They should offer an option to do the test drive, but not be insured through them during the process. If you have your car insurance bundled with other things in your current policy (which you are receiving discounts from), do not give root a chance. What a shame!Show lessBlakeTyler800
Developer Response
Hey, BlakeTyler800. We do offer the option you're looking for, but it sounds like you may be using our Day One model (joinroot.com/help/day-one). If you are already insured and wish to test drive before purchasing a policy with Root, please send proof of your current insurance policy to our customer support team at contact@joinroot.com so that they can help. Thanks! — Root Social Media Team
