Leave a Review Monzo
Don’t bother if you’re visiting the UK
The app will take all of your personal information, 48 hours of your time, and then reject you without recourse. Despite what they say, even if you have a UK address, you will be rejected.Byrgge
Amazing bank
I have never been disappointed using Monzo. It's my best bank they always deliver anyway anytime 👍goldielucks19
🚩🚩🚩🚩
If you want an app that controls your money but you have no way to talk to the people controlling the app then this is for you. No customer support at all. AVOID AVOID AVOID!!!!CmooreBabe
No support for Plaid
As someone who uses Copilot budgeting app, Plaid support is crucial and how my local credit union can have support for Plaid, but a fintech company like Monzo not, is beyond me. I’ve been using Monzo for the past two months as my primary bank and not being able to use my budgeting app of choice is incredibly frustrating. What worse is that on Monzo’s development roadmap, Plaid support falls low on the list and it doesn’t seem to be a priority at all. Granted, Monzo has built in budgeting tools, but they pale in comparison to something like Copilot. So while I’m not going to close my account, I will switch back to my credit union in the mean time.
Aside that, the app has a nice interface and the pots feature is quite nice as well.Show lessdeluxx3
Best bank I’ve worked with
I wish I could create a US account alongside my UK account.Gerald--qw
Avoid
Continues to decline transactions. Thank god I was only in the testing phase of using this bank. Cannot reach anyone on support to fix my card decline issue. They’re holding captive $200. Can’t even take the money out. No way to reach anyone.Jsne2424
Do not get Monzo
This is the worst App I’ve ever had I had $80 in my Monzo account and then they close my account they told me they sent my money to my other bank account but then I contacted my other bank because I never got it and they told me they sent it and now when I contacted and got a hold of Manzo they said I had an overdraft fee of like $100 to my other bank account which I knew and I was not paid off when I got paid the $80 with my emergency fund money but little did I know Mondo a claims that they paid off $80 on my debt
After they told me they sent it to my other bank account which has nothing to do with it so they pretty much messed me up with my grocery money which was $80 until the 11th when I got paid so now me and my son don’t have money for grocery’s till the 11th because of them and they never sent me an email or called me letting me know that they supposedly were going to pay off my other bank account so they Took my money without contacting me and I can’t get into my other bank account at the moment so I don’t even know if they really did pay the $80Show lessallichristi
Developer Response
Hi allichristi, we're happy to resolve any issues immediately is you email us at usa-help@monzo.com.Account Frozen
I have only been Banking with Monzo Bank for a week and so far my experience with
Monzo has been nothing but a complete nightmare my account was operating and functioning probably on every level until i placed my money into there Bank immediately when i needed access to pay a bill myMonzo account doesn't work it's frozen i then contact there customer service support by phone with no Representative's to assist me only a recorded message instructing me to leave a message on there app. I then voiced my concerns regarding my account on there app with a vague useless response similar to a bot and now several days later and still has not been resolved. I am currently unable to have my surgery for my impacted wisdom tooth that has now escalated to an infection in my mouth because all my assists are frozen and i can't provide the payment to have my surgery completed this has not only wrecked havoc on my health it is causing a financial hardship.Show lesscindybarb
Developer Response
Hi cindybarb, we're sorry about your experience. Please email us directly at usa-help@monzo.com so we can address your concern.No way to contact help
My wife and I moved to the UK. Someone recommended Monzo because getting a bank account here is difficult for immigrants. So we did. Wife got her card but I’m still waiting as it’s late. No way to contact Monzo in the app because it just lets me see an activate card page. Guess I can’t get paid now because Monzo won’t let you have a joint account without a personal one. We are trying to create a Barclays account instead but their earliest appointments are weeks out. Man I miss the US...Show lesskoopadoop
Love this bank!
Monzo (USA customer) is absolutely wonderful, I’m so happy I found it!!
I hate how overly complex most banking apps are - too much noise, notifications, etc. I know myself, for me, less is more when it comes to my finances. Monzo is simple. No fees, no hoopla. I love their salary sorter. I can quickly sort my money into Pots - it’s very set it and forget it. Monzo is my absolute favorite bank!
They also has great customer support. I don’t think I’ve ever had a positive online chat experience in my life, but their chat team was superb!Show lessSnugglypoop
