Leave a Review Monzo
Great to use internationally
I find the US Monzo account limited with its offerings BUT on my first trip after COVID-19 I used it all throughout Europe and it is FANTASTIC!
There are NO international MasterCard fees and they give you a reasonable exchange rate. When you pay, choose “USD” not the local currency and Monzo does the exchange.
I love the fact it breaks down the purchases into categories.
Also, Europe is notorious for ATM card skimming. By keeping a lower balance on my Monzo I limit my risk. I also use it instead of my regular bank card for cash withdrawals.
I must say I like it and it’s practically the only card I use. Would love to see them do a Credit Card like Chime as you need a CC for many airlines and hotels
App is recommendedShow lessAB 0222
Non international friendly
I currently reside in both the USA and UK but was denied an account with no explanation. I hate ASB excellent credit score, no debt, etc, and for some reason I wasn’t approved.Psychrox80
Terrible, opaque onboarding process
No regard for customer onboarding experience or customer service. Plenty of better options such as Starling bankrEdeVIL237
Cant contact them, Can’t open an account
You can’t do anything. Stick to Barclays/NatWestSomeEngrStudent
Highly Recommended for US Customer
I do like the idea but there is no credit card. It’s a online bank only. If they issue a credit card (visa preferred) it will be cherry on top of the cake. I like Monzo’s online bank but I would like them to have a credit card with it. Also, have to add more ATM Access as well as more ways to connect on like Zelle for US customers since Zelle has become one of the industry’s leading ways to share money. Also, support fir PayPal, Venmo and Stripe!Show lessPatel Harshank
If all banks were like Monzo...
... there would be less frustration in the world!Cyriel714
Highly recommended
highly recommend Monzo for a nice and pleasant experience with banking, so easy so straight forward and simple to use. If you haven’t already I strongly suggest trying it out !!!Carainnitblad
Avoid. Awful service
I signed up for an account, and they sent my card to the wrong address. That’s where it all went downhill. Where most banks would have someone you could speak with quickly to update and re-send, they don’t have that option. You need to use the app’s chat function. It took 3 days for someone to respond to my initial message, but apparently the issue was too difficult for that agent, so they needed a “specialist” to get involved. More than two weeks later waiting for someone to get back to me and multiple “we’re so sorry, we guarantee a specialist will get back to you ASAP,” I asked them to close my account. They assured me again it would be resolved quickly, but there was nothing they could do in the meantime. After 3 weeks from my application, I received an email from someone called Eugene telling me that not only did they close my account, but I will never be allowed to open an account with them again? Updating an address for a client is a basic task for any bank. For this company, it may get you banned.Show lessPopeyedThunder
Can't get help from a human
I need to speak to someone and no chat function available to help. Called the phone number and that too won't route to a human. What am I paying £15 a month for?obasijuwade
Awful service
They would not let me open an account when their app is not capable of uploading two images for identity verification for me to upload my passport photo page and extension on the second page. Due to this they could only see the expired date on my photo page and could not see the passport’s extension printed on the second page as my country only does extensions. I emailed them a scan of both pages and after telling me thanks for the copy of both pages and that it would not be a problem setting up my account spent 3 weeks being with no one helping to open my account with the emailed documentation as everything is done in app. In app customer service reps could not do anything and have sort of power whatsoever in resolving anything and could not open my account as they could probably only see the one image that is able to uploaded within the app. Horrible customer service and either the app needs full functionality or a website needs to be launched to avoid future problems. Found it most annoying that when I called they reassured me that I could definitely open an account with the emailed documents they received but actually did not and I still to this day cannot open an account with my valid identity verification document.Show lessAnudariG
