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This app is way worse than the previous on campus solition for mobile ordering. 60% of my orders are either not made, made wrong, or take an hour when the estimate is 15 minutes. Ordering in person is faster, cheaper, and more reliable.dothal
Tapingo was better.
The system is slow and inaccurate. The estimated time for pick-up always end up being an extra 20 minute wait and I end up waiting in the pick-up area way too early. Also, it sometimes does not notify you when your food is ready... I got a notification for an order 45 minutes after I had already picked it up. I hope my school switches back to Tapingo because it’s kind of ridiculous.Show lesstapingo was better
Alright So, As a College Student
This app is irritating. There’s no way to cancel orders once placed. The app isn’t working in the store I ordered from, the store wouldn’t make my order, and I couldn’t get a refund on the order and it was marked as completed. So I spent nearly $9 on food I didn’t get. Customer service is nearly non-existent and to get the refund I have to share personal information over e-mail and I might not get the refund for a week or more as it takes 15-30 days for a refund. That’s ridiculous. I’m a college student just trying to get my money’s worth. I also have higher expectations because my university used Tapingo before and that was more reliable than this app.Show lessElijahTheSun
Order not going through! Slow wait times!
Just downloaded this for my first week of school. My school switched from Tapingo to Boost, but I’d have to say Tapingo was way better! First of all, the order number on the receipt screen was way too small and located all the way at the bottom of my phone screen. It took me so long to figure out my order number! It should be big and at the top of the screen so that people can actually see it. Also, I’ve used this app 3 times this week and two times out of three, my order never got printed out or never went through to the food service and I had to wait super long for my order before finally asking the cashier about my order. They had my order made right away because the first time it never went through. I’ve seen most of the people waiting in the actual line receive their food after just a couple minutes while I had to wait super long. I don’t know exactly how this system works, but It’s not “skipping the line” if your order doesn’t get put in the same “line” as the people who are physically there. This app needs a lot of improvement and until then I won’t be using it anymore.Show lessTheSaltyLady
Do NOT trust
UPDATE: I have not used this app in over a month and today an unauthorized “pending” charge showed up on my credit card again. Customer service stopped responding to my previous tickets so I opened another one. Based on the other reviews I’m not the only one with this issue. Don’ttrust this app with your financial info!
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Seemed like a convenient idea but the orders don’t go through consistently. I’ve placed orders then had to re-order at the counter because the app never sent the order to the restaurant. Defeats the purpose of using the app! They never responded to the ticket I opened for that issue.
I also had the issue of double and triple charges for the same order and got the “it’s a pre-authorization” scripted response from customer support that everyone else seems to be getting. I understand pending charges, but this app is the only vendor I’ve ever used that puts multiple pending charges on my card for a single order. It’s not a $1 hold like some places do, it’s literally three separate pending charges for the full amount of your order each time. Sure, they drop off eventually, but why is Boost the only vendor doing this? I sent screen shots of the multiple pending charges because apparently the customer service rep didn’t believe me. And he never responded after I sent the proof.
Now they won’t even respond to my requests to close my account. Don’t waste your time or money.Show lessstorybylindsay
Developer Response
Hi elisabethlindsay, thank you for reaching out! We're sorry to hear you are having issues with Boost and want you to know we take your feedback very seriously. We will follow up with your support requests immediately. Thank you for your patience! - Boost App TeamGood at first
Made a few orders on campus. Worked to skip lines, however now all of a sudden it says something went wrong, resubmit form. So disappointed. Went out of my way to delete and reinstall app too. I’m very disappointed. Hope this is fixed.
Not only this, but it also charges me twice. FIX ITSharsushis
Do not get this App!!!!!
I really liked this app at first and it was super convenient being at school and having classes. But then one day I tried to place an order on boost and it needed 15 min to make, I was placing my order at around 11:50 and needed it by 12 because my class started at 1230 but my order wouldn’t be ready until 12:15. So what, anyways about 2 weeks later I’m getting random $1 charges on my card so I ordered another one, I activated it and right when I connected boost to it about 2 mins later I was getting $1 charges again and had to order another card!!! Lastly, this past week boost has consistently charged me DOUBLE for each transaction I make using it, I have a designated card for boost bc I don’t care if someone tried to ‘hack’ into this one, but i usually don’t carry more than $30 on this card but it keeps charging me double or will even charge me for things I haven’t even bought. I am done with boost and highly suggest not wasting your time with it. I’d rather just stand in line :)Show lessMorgannnRegier
Developer Response
Hi MorgannnRegier, we're extremely sorry for all the trouble you've experienced. We can guarantee that you will no longer see 2 charges on your statement if you use the most recent releases of Boost. Will you give us one more chance? - Boost App TeamApp doesn’t work and customer service no help
This app worked for me once at Northeastern University but got double charged. Tried to use it again and no vendors work... “oops! Your order could not be processed.” Would be a great idea if it worked. Contacted customer support and they only told me to make sure I was on the newest version of the app, with no other help.Show lessjess plays sims
Satisfied
App is great to cut lines or at least not stand in them for long. Would like to see more product customization for Chick-fil-A and Panda Express at the University of Houston. Also many people have Cash App cards and they are not accepted by Boost. Students can send each other money through Cash App and help each other get food in advance being able to use their Cash App cards.Show lessChutimes2
THIS IS THEFT- AVOID THIS APP
I began using this app when a friend told me about it, and it was really helpful in saving me time because I could just ore order my food. However, when I checked my bank account, I saw that it had CHARGED ME TWICE for every single order I had placed (I had placed around 6 orders in the preceding days, so it added up to a lot of money). I emailed them explaining the situation, but I did not get a response. What these developers are doing is theft, and this is not okay. Unless you want to be stolen from, do not download this app.Show lessSamar roxhersox b
