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Horrible Customer Care Service
This is honestly the worst most basic app there is. I used it three times, the first time it was useful, as I was able to skip an entire line. But, the second time I used it I wanted to order my lunch and have it ready once I got there (I needed to go to work right afterwards). Not only did they charge me TWICE, they also did not have my order ready even after I ordered it 15+ mins before hand. I was late for work trying to dispute the second charge with a worker that handles Boost (it took over 30 mins) until I finally received a refund in cash. I decided to give it a second chance today and I will never make that mistake again. They charged me twice yet again! But this time the workers told me I could do nothing but contact the app. And the customer care is infamous for replying DAYS LATE. It is honestly not worth the hassle and the money. Don’t use. I still haven’t received a response nor a refund.Show lessihatethisapp100
Developer Response
Hi valued Boost customer, thank you for reaching out! We're really really sorry for the inconvenience you have experienced but we assure you we are doing everything in our power to resolve this. The duplicate charge you see comes from a pre-authorization charge that most banks will mark as pending. This means that those charges will be reversed within 15 - 30 days from the date the purchase was made. We are very aware that this is a massive inconvenience to you as our customers and we will rectify it soon. Thank you also for the valuable feedback regarding our customer support, we are always looking to improve. We hope that we can look to you for honest feedback once we rectify these issues! <3 Boost Support TeamWorst Customer Service
This app is ridiculous. Yes it is super convenient to order ahead but it is really ANNOYING to keep getting charged TWICE. This has happened to me 3 times already. I contact them and I don’t a get response until a week or 2 weeks later. I am not surprise though, when it comes to returning someone’s money that’s usually the case.Show lessJackie Vel
App charged me when the business was closed
Placed an order and went to the business only to find it was closed. What’s worse, my refund request has been ignored for a week. I finally had to contact my credit card company to dispute the charge.
Even my attempts to contact the developers receive no response. I can’t help wondering what’s going on, since fraudulent charges are serious stuff. You’d think they’d want to resolve it.
The app is also missing basic features like letting you save your orders. Every single time I went in, I had to recreate my burrito order. I’m done.Show lessewestby
Wonderful!
Wish I had started using this sooner, allows you to grab a coffee or something super quick in between or before classes!DillonK.
Love it!!
Not only has this app saved my day several times by helping me move on with my day quickly, but now it’s offering discounts, promotions, and (temporarily) little chocolates when you use it! Boost, thanks for being awesome. And partnering up with Awake? Pretty clever.Andy_p8a
