Exceptional service, and courtesy
We go to Red Lobster at least once a month, I am a Platinum rewards member, and the staff is always extremely friendly and courteous. The staff always does what it can to make our meal exactly what we want it to be. They always send us home with a bag of your delicious Cheddar Bay Biscuits, when we ask for some to go, and we are never charged for them.
Show less
Response from developer
We love to hear this! Thanks for the 5 star review and we hope to welcome you back soon!
Not really an app
This “app” isn’t really an app in the sense that you can order directly from it, or browse the menu.
You can only view your points total and see what deals and rewards are loaded onto your account.
It’s irritating to have to login to the website each and every time to place an order. All of the other restaurant apps I have allow me to order via the actual app without being redirected to the website.
I honestly don’t even really understand why this app exists when you’re able to view the previously mentioned account info once logged into the website to place an order. It doesn’t make any sense to me.
You can only view your points total and see what deals and rewards are loaded onto your account.
It’s irritating to have to login to the website each and every time to place an order. All of the other restaurant apps I have allow me to order via the actual app without being redirected to the website.
I honestly don’t even really understand why this app exists when you’re able to view the previously mentioned account info once logged into the website to place an order. It doesn’t make any sense to me.
Show less
One little problem
The app works great for ordering curbside or pickup UNLESS you either forget to put in a pickup time or want to change your pickup time. If you’ve already made your selections and then want to change the time before you place the order, won’t happen. I had to remove everything from the cart. Still couldn’t get the order time to appear. Had to turn off my phone then when I opened the app, the time choice appeared and i could start again and complete my order. A little frustrating.
Show less
Response from developer
We’re sorry to hear this, and we want to help! Please visit the app’s Contact Us area so we can better assist you. It’s located in the menu at the top right corner of the app, and even available if you’re logged out. You can also email us directly at MyRedLobsterRewards@RedLobster.com.
Really impressive service by waiter.
Our waitress (Cassie) was a server we have had in the past when we have visited Red Lobster. I cannot say enough about her exceptional service. We came to try out the all you can eat Shrimp lunch on May 22, 2022. Cassie greeted us and started us with water, came back before we new it and had taken our order. Within a few minutes she had our salads, than our first entree. Then checking on us and ordering ahead so we did not have to ever wait for any order she had ordered for us. Oh yes we mentioned that today was our Anniversary and she brought us a ice cream Sundae. My wife Gabrielle and myself Jerry Connell had a wonderful time at Red Lobster and a great big thank you to Cassie.😋😋😋😋😋😋
Show less
Response from developer
Glad to hear you enjoyed! We hope to see you again soon.
In the business of selling your data.
We like their food so I got the app to make it easier to order. But apparently if you get the app they are in the business of selling your data. I think it’s smarter as a business and I own a business to be in the business I’m in. I don’t sell my customers information. I think it’s just trashy and lowlife to be in the restaurant business and sell your customers information. Federal and state need to pass laws and get everyone out of that business. There’s no reason for anyone to be in that business or put a big big sign on their main page hey come here so we can sell your information. So yeah it’s trash because they make it difficult to opt out.
Show less
Response from developer
We’re sorry to hear this, and we want to help! Please visit the app’s Contact Us area so we can better assist you. It’s located in the menu at the top right corner of the app, and even available if you’re logged out. You can also email us directly at MyRedLobsterRewards@RedLobster.com.
Our food was great
Our food was delicious but the service could have been a lot better. We arrived at 5:45 on Monday April 25th to our local Red Lobster and we were seated immediately and our server approached us rather quickly. From then on is when the problems started. We asked for a second round of biscuits because we ordered at 5:55 and by 6:20 we were still waiting for salads. We finally got extra biscuits but was made to feel like it was against the law to give us more. We even offered to pay for them. When salads finally came out at 6:30 our meals came out 5 minutes after that. We were celebrating my father’s 87th birthday and by the time we finished eating we ended up taking his cake home because he was tired and wears out rather quickly.
I will go back because I love Red Lobster and hopefully I’ll have a much better experience next time.
Lobster Lover, Kat
I will go back because I love Red Lobster and hopefully I’ll have a much better experience next time.
Lobster Lover, Kat
Show less
Response from developer
We’re sorry to hear this, and we want to help! Please visit the app’s Contact Us area so we can better assist you. It’s located in the menu at the top right corner of the app, and even available if you’re logged out. You can also email us directly at MyRedLobsterRewards@RedLobster.com.
St. Louis RL diner
My husband and I love the shrimp at RL. He lives Walters plate and I love the coconut shrimp. We usually eat at the South Co location but tried the Crestwood one on Valentine’s Day in early afternoon after lunch crowd was over but they were short on workers so the wait and service could have been better.
Show less
Rewards
I appreciate getting rewards. But I don’t like that you don’t get to chose yourself. It’s the same thing over and over. Why can’t you bundle to get something different
Red Lobster is great!
Since signing up for the rewards program we have enjoyed appetizers and desserts we would never have tried. The food here is consistently excellent and we usually have enough left over for another meal. Prices are the best in town.
Food
I called the red lobster in 1960 in Cypress and tell them that I could not get out to get my order and they were not doing curb pick up but she brought my order out to me anyway and was very friendly
