Leave a Review EZ TAG Express
Not that bad besides design
I have read those negative reviews and was hopeless. However this app was live up to its promise and provide you a hassle free toll road experience. I used it on a rental and worked like a charm. Yes, the transactions are not instantaneous but they have no claim to do that. This is America, don’t expect your infrastructure or government transactions be speedy.Show lessHe snipes
Developer Response
Thank you for your positive review!Doesn’t work
This app didn’t work ,I downloaded it because i only needed it one time ,it keeps saying I still have those 10 bucks available that I started with,i passed trough couple of tolls and i don’t see any transactions in my acc or bank acc so now I’m expecting a bill which is the one thing I was trying to avoid.Show lessMejia1988
Developer Response
EZ TAG Express tolls may take several days to post to your account as these tolls are verified by video using the license plate information saved to your account. If you have any further questions, please contact us at www.hctra.org/HelpAndSupport.Works for Houston
Establishing an account was easy and my tolls in Houston showed up after a couple of days. That delay is the only reason I didn’t give five stars. It’s unnerving not knowing when the tolls will show up. But, they did. Next time I’d trust the app.Charlie’s can
Developer Response
Thank you for your positive review!Horrible app
Horrible app from a company making millions off of 1 bridge. Can’t complete the bridge going to Pasadena or build a proper app. The website forces you to use an app that is horrifically made. My friends in web development make better apps over a weekend fueled by coffee and less than 1% of the budget this thing was made on.Show lessDrummist1
Still Down? I smell something fishy
App still down. Will take my money when it’s time to add money, but I can’t change vehicles. Called help line and was told app is down but being worked on…my wife’s app still works. I think it’s an attempt to get everyone to go to the new app…sad!Johnny stray
Developer Response
Our services have been restored, please update your app to continue. If you need assistance, please contact us at www.hctra.org/HelpAndSupport.Won’t log in
It won’t log in keeps saying it’s under maintenance called the number y’all said to call on the app and they are even saying due to maintenance we can’t pay with them either Yall need to get it together before I have to pay a fineCp88651
Developer Response
We apologize for any inconvenience. Our EXPRESS app is currently unavailable while we make some improvements to our service. During this outage, our Customer Service team remains available at 281-875-3279 to assist you with any questions or concerns. As soon as the app becomes available we will share updates via social media.How long does maintenance take????
I’ve used this successfully in the past to add vehicles but now I’m looking at pay by mail fees because for several days in a row, I can’t even get to the screen. Just get message that it is under maintenance. Refresh doesn’t work. In the past, I’ve updated and it fixed the problem but not now.EJ Reichardt
Developer Response
We apologize for any inconvenience. Our EXPRESS app is currently unavailable while we make some improvements to our service. During this outage, our Customer Service team remains available at 281-875-3279 to assist you with any questions or concerns. As soon as the app becomes available we will share updates via social media.It doesn’t get any worse than this app!
I set up my account via the webpage. Got my tag, activated it. The info that came with the tag said their was a phone app that you can use. I downloaded one, it acted like I had no account and tried to order me ANOTHER tag. I backed out of that transaction, found the express app, downloaded it, then got the same crap, tried to open up a new account and charge me for a new tag!! Totally WORTHLESS app!!Show lessNormsKid
Developer Response
If you are attempting to log in to an EZ TAG account, please download the EZ TAG app and log in using the same username and password you set up your account with on www.hctra.org. EZ TAG Express is different from a traditional EZ TAG account. EZ TAG Express does not use physical tags, can only be used in Texas, and is limited to one active vehicle at a time. Read more at www.hctra.org/EZTAGAccountTypes.Rediculous
This is possibly the most ridiculous accounting system ever. I got an email that my credit card was expiring. the next day I tried to login and they had suspended my account. You can’t pay your bill without calling them and talking to them during business hours because as soon as your account goes negative they disable it you can’t reconcile it unless you talk during business hours.
It’s almost like they want to pay postage and send you snail mail.Show lessneatopia
Developer Response
Thank you for bringing this to our attention. We appreciate your feedback. To further investigate your concern, please contact us at www.hctra.org/HelpAndSupport.Frustrated
This app worked well at first, but for about the last year when I have gone through an EZTAG lane the system does not recognize my license plate, and I ended up with a bill. My account is funded, my license plate number is listed in my account as active, but for some reason this system is not working. It’s very frustrating. Last time I called to take care of the bills I was told the issue was fixed, but I just got another bill.Show lesssilliams
Developer Response
Thank you for bringing this to our attention. Please contact us at www.hctra.org/HelpAndSupport.
