Leave a Review EZ TAG Express
Trash
What a joke. What supreme intellect thought it would be a good idea to have an “expiration date” on your car? Oh, HCTRA, got it. The actual cancer of Houston.Quadband
Disappointed
I was thinking of downloading the app and giving this a try. But just by reading all the reviews I received a $100 violation. Beware. Download at your own riskDinaBeli
Date expires with no warning, don’t care about violations
We signed up for it and we thought all was good, we got several violations in the mail because apparently you have to choose the dates when it works, which is totally stupid. Why would I want days it doesn’t work? We got hit with 100 dollars in violations in 3 days of use, and when I called, the workers could care less that the dates expired and I didn’t receive any kind of warning before expecting it to work as advertised. PS, it says nothing about dates in the summary when downloading the app.Show lessNelsdiggitydawg
Developer Response
EZ TAG Express vehicles are active on a temporary basis as this app was designed with infrequent users in mind. Vehicle expiration date is set by the customer. We recommend that residents who regularly travel Houston area toll roads sign up for a traditional EZ TAG account. Read more at www.hctra.org/EZTAGAccountTypes.Beware of Expiration Dates
Buyer Beware: EZTAG Express accounts have expiration dates. This means that unless you go into your account settings and renew, you will have toll violations. Still have money in your account? Doesn’t matter, you’ll still receive violations. Want your money refunded from your account? Sure, but it’s a huge hassle. Shame on you, EZTAG. And shame on you too, app creator.Show lessCarla Jeanius
Developer Response
EZ TAG Express vehicles are active on a temporary basis as this app was designed with infrequent users in mind. Vehicle expiration date is set by the customer. We recommend that residents who regularly travel Houston area toll roads sign up for a traditional EZ TAG account. Read more at www.hctra.org/EZTAGAccountTypes.Can’t access my EZ tag account
I get the purpose of this app but would it really be that hard to make it so that you can access your EZ tag account, make payments, look at your history, etc?
I’m sure it’s possible to do bothhouston weaponx
Unable to log on with existing account
I have an account. I have five cars on that account. Why can’t I log on with my existing account and add a rental car, or a friends car, or any other temporary use? If they don’t want the account used that way, they need to splash that across their app description so they don’t waste people’s time.Show lessLoaferNow
The App is back to being Great.
Easy to use and to add tag info. Very functional and my account balance is deducted by toll charges within a reasonable time.TabAdam
Super helpful
I had no trouble setting it up. Entered my rental car license plate and within a couple of days or so each transaction was processed.
Word of advice - deactivate the rental car or else you’ll be unwittingly ‘paying it forward’ until you remove the vehicle from your account - which is easy to do if you know to do it.Show lesshey2amy
Needs lots of improvements and bug fixes
First of all, why it is not possible to login using existing EZ tag account? I have physical ez tags on all household cars but had to drive a rental loaner but it won’t let me use existing account, I had to create a new account, which is a major flaw of this app.
Also, extending exiting vehicle is really difficult, if your license plate is out of TX and you extend it, the state field defaults to TX... very annoying.
Please fix this app so more people start using it.Show lessKulnain
Needs an update
Tried setting up myself, but took a 20 minute call to the toll authority to get my account set up Probably happened because I partially set up my account, didn’t put in a credit card, then when tried to go back in a few days later the system was totally confused. Card was charged 6 times in the course of setting up my account when it should have been charged once.
System was recently down for maintenance (according to the mobile web site), but the app just said “General-Exception”.
App needs to be improved to allow creation of an account without inputting a plate number (I wanted to set up an account prior to arrival in the area)
Had numerous issues simply entering a plate number and getting it accepted. If you enter a date in the future for your plate as the start date, the app becomes confused and doesn’t show you have a vehicle on the account. Took a couple more calls to HCTRA to take care of that. They said I had a plate on the account, but app didn’t show it.
The app is down for maintenance too much to be useful. It seems to be down every evening and most Sundays. It takes many days for tolls to show in the app. With a state of the art video system, why shouldn’t this be within the hour or even the same day?
Take some time to think about your use cases, and improve the app experience so the app is actually useful. For now this app is absolutely terrible and is a poor reflection on Houston for visitors.Show lesspuckstr2
