Leave a Review EZ TAG Express
Worst app ever!!!
I was really hoping this app was going to be functional. There’s a reason why this thing has a two star review. Not worth downloading!Leftyone78
Worst App Ever
When you try to log in online, the website tells you to log in through the HCTRA app. When you try to go through the HCTRA app, it forces you to log in with the EZTag Express app. When you try to log in with the EZTag Express app, it doesn’t work - the app starts trying to enroll a prepaid vehicle. You can’t cancel out of that set up process. So basically, there is no way to see your account information. It’s just one big frustrating loop. Don’t bother calling - they don’t really care and can’t help you anyway except to reset your password, which is pointless when you can’t get past the login screen on any of these platforms. Sadly, the quality of the apps is matched only by the service you receive. If this were a competitive market, I would have ditched HCTRA EZTag long ago.Show lessPatriot.1776
Developer Response
Thank you for bringing this to our attention. Please contact us directly at www.hctra.org/HelpAndSupport.App problems
The app keeps kicking me out. It doesn’t let me view my toll information, as soon as I try to view it kicks me out. This needs to be fixed, I can’t view my information online because this is only an app thing so I stuck.app problem...111222233344455
Developer Response
Thank you for your feedback. This issue has been resolved in version 2.11. If you continue to experience this problem please contact us at www.hctra.org/HelpAndSupport.Always Offline
I login and receive message that services are offline. Been trying for 2 months. Account was setup and funded.DApinions
Crap App
Crap app that drops your info with every iOS update. Would give it zero stars if I could...hiflyer747
This isn’t HCTRA linked app.
You’ll have to create a new account separate from your HCTRA log in.iphoneshoe
Don’t waste your time
After downloading and attempting to log in for the first time, I get an error message “you are trying to log into an EZ tag acct, please go to the app to log in” 🤦🏽♀️😤FabulousJudy
hire quality to upgrade/update app
please see robert half or some other tech company for a 6 month contract to revamp your app, do not use ppl in house, conflict of interest...come on harris county, hire ppl third party who have app experience...Raqueliza
Don’t bother - get the Sticker
Won’t work outside of Houston. Won’t recognize if your plate has 0 or O. Refunds will take 45 days. Customer service rude and not willing to solve your issues. Get the Decal instead.Frank989898
Great idea, horrible app
As mentioned by others your vehicle will be inactive for no reason and you WILL be fined. If you can remember to check your app before driving if you don’t use everyday then it will work for you. Love how you can’t add secure passwords given the fact that special characters (#%*!?, ect) are prohibited. Only letters and numbers are allowed???, that sounds like a great idea for passwords! HCTRA can you please fix these things???Show lessJ_Zimm
Developer Response
EZ TAG Express vehicles are active on a temporary basis as this app was designed with infrequent users in mind. Vehicle expiration date is set by the customer. We recommend that residents who regularly travel Houston area toll roads sign up for a traditional EZ TAG account. Read more at www.hctra.org/EZTAGAccountTypes.
