Leave a Review OnPoint Mobile
Best banking app from my favorite credit union!
I’ve been banking with OnPoint CU for well over a decade and I’ve seen their online banking services evolve from the primitive to the advanced. Their website is now among the best banking websites I use, and their app is perhaps even better, given its convenience. It’s never been so easy to check my balance, transfer funds, manage my credit card, all from my phone no matter where I am. The interface is intuitive, well organized, and fast. To borrow a famous phrase from Steve Jobs, it just works!Show lessChrisBisgard
Hard to see
The problem with most apps is that you can’t change the font size I am visually impaired and this app is hard to work with because I can’t make the font size bigger I’ve made mistakes because of this In consideration on the part of on point and the construction of this app I am giving it a generous two stars. I understand that I would give onpoint five Stars but because of this app, OnPoint has been downgraded to 3 1/2 stars. Many functions overlap information that is needed to fill out the form properly there is too much chance for error using this app as it is. Thanks simpler and more in line with what the average person might encounter with an app that might be used to balance the budget pay your bill etc. another words make it use it more user Friendly.Show lessplrtfghujn
Photo Capturer Problems
I use the mobile app for most of my banking. The photo capturer does not work 80% of the time. I press the deposit button, and a notice come up saying that the photo capturer does not work. Then I do it again and it deposits. This is frustrating. Sometimes this will happen 4-5 times in a row and it had nothing to do with the photo.
After recent fixes in the program, the photo capture works much better, but many times freezes trying to take a photo of the check.Show lessElfkin forest
Local Credit Union with a Sleek, Modern Banking Experience
When you use a community credit Union, that money is funneled back into your community through affordable business loans and other great avenues of investment. They’re not-for-profit. However, usually they have a reduced online experience because they don’t have the same ability to invest like the big dogs do. OnPoint has delivered a seamless online experience to sign up, sign in, and deliver on every possible avenue in a seamless way. Could not be happier!Show lessT M to the G
Server latency and server errors & kicks abound.
Been a member for a few years now. It’s fine if your close to a branch, but how many times their system won’t let me log in via app or mobile browser is getting out of hand. It’s not a good feeling to be trying to pay bills and you can’t even log in to your banking. Personal accounts of you have the flexibility are fine but I would highly caution setting up business accounts where you don’t have time to deal with their server constantly just kicking you out because it’s faulty. Great people at OnPoint but near criminal level access to your online banking for getting logged on and staying logged on. This isn’t a activity timer issue it literally will boot me and then say server error no matter what device or method I try using. Going to start transferring my accounts to the big banks again, they don’t have these issues nearly as much.
I hope this is constructive somehow, because I will miss the extremely kind people.
Much love.Show lessbuncha nonesense
Great improvement
I have banked with OnPoint for many years now, and I must say the current version of their banking app is great! A huge improvement from the original version.
I ended up banking at a different local credit union for a year or two recently, and upon returning to OnPoint they had rolled out the new version of their banking app which made all the difference to me. Much more user friendly and smoother operating patterns. The only improvement I could see being necessary is more consistent account linking. If I have need to link an application to my banking data through OnPoint I almost always have to call and confirm. Other than that I have no qualms.
Great application!Show lessD*Mori
I’m impressed
Since I was introduced to the app i was continually having questions. Not that the app was hard to navigate because the drop menu and access to all my accounts are easy.
Linking external accounts took a phone call to Onpoint but was also a straight forward process. I spoke to Gina Marlo who helped me understand and complete the connection. She was very helpful and excited to take me step by step. This makes me want to bank with only Onpoint and I look forward to doing so in the many years to come.
The app is so convenient and this helps me day to day be stress free. I’m able to see everything done on my account and maneuver where I want, how I want, when I want to keep my credit score high.
I’m very happy with Onpoint and there employees.Show lessshaun J.D.
Developer Response
Thank you for your detailed review and being an OnPoint member!Easy to use and a Great Credit Union
OnPoint offers some of the best rates when compared with local credit unions. They also hold their own against the big regional banks too.
Their customer service is always cheerful and helpful. Their ATM service for checking or withdrawals is easy and accessible. Their App/Online banking isn't fancy, but is easy to navigate and set-up.
I would definitely recommend using their online banking app and to make an account with OnPoint!Show lessAidanPVayber
Give us password reminders not just password resets!
I think your app is fine other than the fact that yours is the only company I’ve ever banked with that does not have an option to choose of sending an email with your password reminder if you answer all of the prompts correctly instead of an automatic password reset if you are locked out from trying too many times.
This practice is discriminatory against people with memory issues such as the elderly, autistic, ADHD and other learning-disabled customers. This issue is compounded with the fact that you cannot get an actual person on the phone to unlock your account over the weekend so have to wait until Monday to get any help. Making the situation worse over is the more password resets you do, the less likely you will be to remember your most recent password you were forced to create just to look up your own account information like your non-learning disabled community members. I’ve brought this up before and requested it be escalated for consideration by decision-makers and heard encouraging words but nothing has ever changed.
Let’s change this! Do something good to help your customers! If I’m having trouble with this then many other people are as well! Hasn’t this last year been hard enough? Can’t we simplify this one thing for so many?
Thank you,
- Christina McCloryShow lessPtownChristinaM
Mobile deposit problem....
EDIT: still love this app, but one thing that has become worse since the last update is the mobile deposit. It allows me to take pictures and start the process but will then kick me out with an unidentifiable error multiple times. I don’t make very many mobile deposits, but my partner was just doing one today and mentioned that he kept getting kicked out as well.
After they updated it (approximately 6-8 months ago) I would say it’s one of the best financial management apps out there. I haven’t used it for anything other than the basics, but I feel very comfortable using it now.Show lessWhatALovelyDay
