Leave a Review Vola Finance
Shady
I had an account set up and everything and when I applied for a loan it said it was approved and sending funds in 2-3 business days. I thought “oh cool” then when the funds didn’t come by day 4 I tried checking the app, my account was deleted or locked could not figure it out. Wouldn’t let me send a password reset to my email and would not let me make a new account. They never did give me the loan and never did charge my bank for it as far as I could tell. But that’s real shady and I’m pretty sure they change people’s passwords or lock accounts to try and ding people’s banks accounts for money while you wait and wait and wait for customer support to try and figure out what’s going on. Shady businessShow lessTylerRainCloud
So far so good
I’ve only taken out one loan with the company, and so far everything has been great. The app does need some work as some of the features in the app usually state error. However, when I needed assistance I simply emailed them by replying to reminder emails they had sent me. I got a response the same day and had what I needed handled right away. I definitely don’t think it’s a scam as many are saying. Like I said there are needed improvements within the app that need to be made, but my experience was good. Processing time with some banks vary can take 10 or more days with anything, so I think it’s just a matter of patience and communication. Again, I got an extremely quick response by just emailing.Show lessiishajr
Developer Response
Hi iishajr, We're happy that we could be of help to you! Please could you also email your feedback on the feature that wasn't working for you to tushar@volafinance.com.Scam Stay away
This app is a scam to lure college students to borrow money. They fail to mention that the fee is not a one time fee but they charge you the fee monthly regardless of you borrowing the money. You can’t cancel the subscription nor can you remove your bank information from the app. They have complete access to your account and are able to withdraw money as they please. There is no customer service and the finance department specialist are utterly rude and do not explain the process of their system. It starts off simple and great and then without your knowledge or consent they withdraw additional fees.Show lessAmanieBr
So glad I have this app
Vola has actually been such a lifesaver. It’s easy to use and no hassle to get money to cover expenses especially in emergencies. During college even though I had a part time job I would sometimes have random, unexpected expenses come up like crazy expensive textbooks or plane tickets home for the holidays. It was honestly a big relief to know I could use Vola and not have to borrow money from my parents or friends in a pinch.
Whenever I’ve had questions their customer service is pretty responsive and able to help me out. They typical respond to emails within 24 hours.
I’ve recommended to many friends. My cousin also started using it and has used the money to help cover vet bills when her dog got injured. Such a life saver.Show lessSallyksks
SCAM!! DO NOT DOWNLOAD..
I received my first loan but then decided I no longer wanted to use the app...I paid back my loan and it has cleared my bank but I can’t removed my account from this app..I keep receiving an error stating I can’t close my account with a pending loan. I contacted customer service more than six times and never received a reply...I’m definitely reporting this app to Apple..hopefully they’ll remove it. Whatever you do..DO NOT use this app...”Dave” and “Brigit” are amazing..the loan only takes a day to process and if you need funds you can take them right back...easy to pay back and customer service responds within hours...DO NOT USE VOLA! It’s a waste of time and a scam...Customer Service pretends to care by responding to a few reviews and directing them to email them directly but they never reply to the emails...Don't be fooled by the phony positive reviews...This app is a joke and a complete scam...Show lessRebelRogers420
Developer Response
Hi 420HazelPrincess, the platform takes a few days to reflect a repayment. This because of the way the ACH payments system is set up in US. Once your repayment has processed, you can cancel your subscription and also delete your information.Does nothing
I’m not sure what students this app is for, but they did nothing for me. I made an account over two months ago and haven’t been able to access it. After writing Vola THREE different times and receiving no response (not even a generic “we got your message”) I figured out how to long in myself. NOW, they say they can’t advance me because they can’t verify my income. I guess it’s because I DoorDash 🤷🏼♀️ not sure. Regardless, I make over the $150 that they ask for and I don’t have any of this “financial monitoring” that they claim they offer. I guess it’s for some students and not others.Show lessnee matthews
Horrible experience - even worse of an app
SCAM ALERT!!! SCAM ALERT!!! This application does not function to begin with. They take all of your information and keep it, they do not let you do anything in the app as all you get is error messages (iPhone 8- newest software). I have been trying to verify for over a month and I’ve given up. They say to contact support but the application is stuck on “unverified- contact support” .. the bank account I’ve connected isn’t even showing remotely close to accurate information either.
You cannot remove/delete your information which poses a huge security risk. Their address is fake (supposedly in Brooklyn NY) AND they don’t spell checks correctly in the app (HUGE SCAM INDICATOR)Show lessElcoquiton
Used to work well... AWFUL now!
I’ve had this app for the last six months and it used to work great... I had purchased there membership tier which guarantees you at least $75 advance which can come in handy... it was a great app until they came out with a new version and now it’s been nothing but problems....
The tier membership level that I had before I don’t even see it offered now, the system refuses to let me even buy a membership at all, and despite making a good living and having my pay check direct deposited into the same account that up until the new version came out was great... now the app is giving me some crazy message about not being able to detect my direct deposit... sounds like a load of BS to me... look best advice if any of us can find a way to download the previous version than I recommend this app 100% as that was great this one... stay away or invest in aspirin!Show lessEZ0001
Only let me do one advance and keeps saying internal error for next advance
This app is a scam. They give you the first advance so they can take your account information and then charge you the subscription fee. You will not be able to get another advance because it will say internal error when in the final step of the advance. You can’t contact customer service on the app because it says that the mail servers are not available. I’m going to report to my bank to not let anymore money be taken from my account from this app and if it does I will sue them. Do not give them your information and be fooled by the first advance. That’s how they get you to think it’s legit.Show lessphilmob05
Can’t remove bank account or delete account
I’m not a fan of companies that don’t allow you to remove your account info after you no longer want to use the service, I don’t want to replace my bank (which is the only option they give) i want to delete it, as well as my account with any info you all have. They told another user here in the reviews that you can close your account in the settings, this is NOT true, you can only cancel your subscription, but I never signed up for a subscription so now they just have my bank info and I’m not able to delete it!! Delete my account NOW!Show lessMo gales
