Banned Permanently..
I loved using the app originally but the system banned my whole device from using it from a charge that was blocked automatically, so i need to get a whole new device and make new accounts to be able to ride the RTD again. Just warning you all who read this to make sure your cards don’t block their system or else your device banned.
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Once again, cannot log into app to use a ticket minutes before I board the bus…
Every time I use this app, I have problems with it. You constantly need to log in every time you use it. That is, if you can log in. This is just one more reason why I no longer regularly ride the Denver RTD.
App is not working properly
Download the app, created an account , tried to buy local tickets and the app has blocked that option . Logged out and this feature works Again . It’s better not to create an account .
Called RTD and they said there is nothing wrong with my account .
Whoever Designed this app should be fired .
Called RTD and they said there is nothing wrong with my account .
Whoever Designed this app should be fired .
Ticket purchase
I purchased both a day pass and a 3 hour pass and have a terrible time locating them. If the RTD personnel try to check my pass, I could be in a very uncomfortable position. This could use a fix. The app could be more helpful for sure.
Barely usable
Wow. This app is so poorly designed and half baked – Denver should be ashamed of itself. Apple Pay doesn’t work in this app. Keychain isn’t integrated to help you login, and the app constantly logs you out, which is extremely frustrating when you’re standing there trying to buy a ticket only to find out you’re logged out, once again. Even more infuriating is that RTD has refused to allow you to load your passes into Apple Wallet, so you’re forced to use the app – you know, the app that constantly logs you out, but doesn’t utilize keychain to help you log back in. Everything, including schedules and fare information, just directs you out of the app and into Safari. This app is so half-baked and poorly designed – what a joke. Get it together, RTD. It’s late 2022. Riding a scooter is a far more technologically advanced experience than catching public transportation in a major metropolitan area of 3 million people. Be better.
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Can’t log in
When I put in my user name and password to access my account nothing happens it never moves off the screen to input the user name and password. The credentials work on web site so I know they are good. So strange this app is terrible user experience.
Functionality lacking
I’m just getting used to this app, but I feel certain that it is impossible to buy both full fare tickets and discount student/youth tickets in one transaction. Why can’t these be purchased at the same time? I sometimes travel with my kid, so it’s appropriate for me to buy a full fare for myself and a discount student/youth ticket for my child.
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Does not have bus schedules
The app should have bus schedules on it, but it only leads you to the website which doesn’t have a concise way to see the schedule info. Developers should work on making it a comprehensive app.
Worst UX for iOS App and Web Browser
Not sure who designs the customer facing applications like their desktop and mobile web browser apps or iOS apps but it’s very amateurish. It’s like taking us back 10 years where an extremely basic UX is used, it’s a chore to navigate, and there’s software bugs everywhere. Did these guys even pilot the iOS app with some ordinary people to make sure the app is easy to use, is aesthetically pleasing, and makes you want to come back the next day to use it. Definitely doesn’t look like it to me. I would have been fired at my engineering job years ago if I put up this quality of work.
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Not Friendly for the Disabled
My son has CP and is visually impaired. He uses enlarged text on his cell phone and it’s impossible to see anything in the app. He keeps accidentally hitting the activation for the tickets and the tickets show up as used even though he never used them. It makes absolutely no sense that your tickets has to be used immediately after activating it and that they expire without being scanned. Shouldn’t they show up as used only AFTER the driver scans them?? Worthless app.
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