Leave a Review Lorex (previously Lorex Home)
Only Moderately Useful
1. only playback option is 1/2 speed, so event or timeline videos take 2x the time to review. also makes the sound function completely useless, because 1/2-speed sound isn’t audible.
1a. If you want to advance the video, there is no option for 2x/4x/8x/16x speed so you can see what’s happening- you have to advance to a specific time and the app reloads the video EVERY TIME. If you went too far, you need to randomly find another time to load up again, but still you don’t know if you missed anything. So you end up watching everything in 1/2x. It’s the most maddening waste of time.
2. none of the configuration settings especially motion & zones work in the app- don’t even bother, absolutely frustrating exercise. Only works on the desktop.
3. The auto-captured events are near useless too, if there’s one event, it gets broken up into smaller videos, and still activities are missing. And again all load separately. So you end up going to the timeline and suffering through that. Still only 1/2 speed anyway too, so back to 1/1a.Show lessdatzun5
Developer Response
Hi datzun5, We apologize for your experience and we would be happy to hear from you to provide more support. At your earliest convenience, please contact our team at: 1(888) 425 6739. We sincerely apologize again. Thank you!The worst app ever.
I really like Lorex (the cameras) but the app is a waste. I travel all the time and unfortunately I can’t see what’s going on in my apartment. The live view is slow, the recording is even worse. Every time I tried to see a recording, it take SEVERAL MINUTES to watch at least 30 seconds of it. Plus, the live view and notification are always behind of real time. I thought it was the wifi the problem but my husband can see everything clearly and on time from the main monitor at home.
The other day a man crashed in front of my apartment. When I tried to see the recording I couldn’t see it completely because apparently it didn’t recorded everything but when my husband checked the recording on the main monitor at home, he was able to see everything that happened.
What’s the point of paying extra to get a security system that is supposed to allow you to have control of everything while you are away but the app doesn’t work properly so you can’t have control of anything?Show lessGerming
Developer Response
Hello Germing, We sincerely apologize for the issue with the Lorex Home app. Our team has fixed the problem with the most recent release, and we kindly ask you to update the app to the latest version. If this resolves your issue, we would appreciate if you would update your review. Best Regards, Lorex TeamExcellent App
This app is great. It gives me all the power to control and monitor my cctv system totally remotely. Whilst being quick and easy to use. One of the reasons I chose Lorex for our 3 business premises.Benh(£74894:&8
Developer Response
Hi, Benh(£74894:&8. We're trying our best at making our app better with every update. Also, if you have any ideas or suggestions for us, free to share your ideas via e-mail appteam@lorex.com! We could discuss your ideas with the team, thanks! :)This last update worked…for a day
Hello, iPhone 13 Pro (we should all share our phone model to help with app troubleshooting) w latest iOS. I previously reported 4-5 updates ago that the app suddenly worked perfectly for two weeks on that update. Then iOS updated, I installed that and the Lorex app went right back to not working. It has not worked since then.
Upon this most recent update, everything immediately started working again! Yay! Then I rebooted my phone the next day and everything went back to not working.
I have changed nothing about my network or even NVR all this time. The only changes are the app updates. This app is so amazing when it works, but why can’t it just stay working?Show lessThis worx
Ok but not perfect
I like the app for several reasons, it is relatively easy to use, I can see live views, notifications are adjustable so I can mute them when I want.
Drawbacks:
The system is for a second home and I am unable to make certain changes within the app (I must be on site for it to work - example, if I change to privacy mode, I wasn’t able to change it back until I was on site)
It was extremely difficult to set up for the first time & I spent hours/days on the phone with tech support to get the cameras set up & sync to the app. Battery power doesn’t always last until we can return to the home & charge them.Show lessJnSweetP
App No Longer Working
*Update*
Our issue was fixed after we rebooted our main computer system back to the factory settings and set everything up from scratch again. We can now see our live views on the app and it seems to be working correctly although we still have sporadic issues with getting the “oops, something went wrong” message. Overall, we are happy with everything.
My app used to work great but all of a sudden yesterday it stopped. I can no longer see the live view on the app or get notifications or look at the timeline history. I tested the Wi-Fi connectivity through the app and it says it is good. My main computer is working fine and is recording like it is supposed to. I have rebooted the router like the Lorex troubleshooting states and I have even deleted the app and reinstalled it. I have checked that all firmware is up to date and yet nothing is working. It is very frustrating.Show lesslillmish
Developer Response
Hey, lillmish, thanks for the awesome review! We're happy to hear we hit the mark for you, and we'll do our best to keep it up. Let us know if you need help with anything.Outstanding!
This is my third upgrade with Lorex and the fourth system I’ve purchased from Lorex. I’ve been extremely pleased with each surveillance system I’ve purchased. They have all performed extremely well, and with very little intervention on my part. In 20 years I’ve have one software failure- which Lorex quickly replaced and I replaced two HDD with larger drives after a single failure. Other than that- that’s it! The current generation is amazing! Identifying people and objects, software upgrades, additional light, siren, and the ability to review all data on the HDD remotely is AMAZING. Lorex keeps up with the times!Show lessLawrence DuLac
Why only 3 days of events??
This app keeps getting worse. The problem I’ve had with the timeline not showing properly and many uhoh something went wrong. I updated hoping it would fix issues and now I can only view 3 days of events? Am I missing something? I have a red alert in the app but I can’t get rid of it because it goes 4 days back. I had them cleared and it reappeared says it’s for 3/30 but I can’t view it because there’s no ability to. I can only view 3/31, 4/1, and 4/2. This is on my new iPad. It’s a shame I can’t update my iPhone because it’s the only thing that works properly for your app running older iOS and app versions. If this is made to go a week back for timeline why can I no longer view the events that way. So frustrating and where do you report feedback or issues for this?Show lessKitkat3041
Need to fix the issue
Everything seems to be ok with the performance of the system, except when I need to view the recording on a certain event and I can not forward it from my devise while looking at the video. I have to waste my time guessing the exact moment the event happened because I don’t have a way to forward or rewind the recording (while looking at it) to be able to find the event or moment that I am looking for.
This has been extremely frustrating to me and would also be for anyone who invest the money on a surveillance system that you have to waste your time guessing at exactly the hour, minute and second the event happened. Please come up with the solution to this issue. It would definitely make our lives easier and save us time.
I would definitely give you a five star rating if this was fixed.
Thank you.Show lessDomingo1971
needs mac version
iphone version works well but a mac version for the m1 chip would be awesomejustjake5
Developer Response
Hi justjake5, Thank you so much for this feedback, we appreciate all of our users suggestions. Our team will definitley look into this further. If you require any further assistance with your Lorex System please let us know. Thank you!
