Problems with the app.
I also have had problems with the app. I see a product in the order book is covered. But when I scan the barcode. The app says the product isn’t covered. I also tried to use my credits to pay utility bills. But was told the companies I use were not in the formularies. Ameran is the major utility anywhere in the United States. And when I do buy only what is in the catalog. Many times all the items were not covered. But it didn’t let me know which ones. So I had to pay out of pocket. I didn’t try to figure out the which items. Because I would have to run each one separately. I don’t understand why Walmart brands are accepted but other store brands are not. It’s like Walmart has cornered the market with UH Care. ???? I will say I’m very thankful for the extra help. When I first became disabled, the insurance plan was straight Medicare and or Medicaid. And we didn’t have all the extras. I think the younger generation don’t always think about how well they are provided for. But I also believe that if a company presents themselves as having certain options. They should deliver those options. And whatever is not functioning well should be fixed.
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Access Benefits App
I really enjoy using the UHC app. It’s user friendly, each section is very simple and the over all appearance of it is self explanatory. The only thing I would suggest changing if you were to change anything is the in store scanner app. It will show items saying it’s covered but when you checkout it’s not covered by the plan. Also, be a little clearer if it’s your bonus $$ or your regular $$ that will pay for the item you scan. And we should have an option if we want to use our rewards $$ or not. Whenever we have rewards $$ on the app it will use it up and then our regular monthly benefits.
Thank you for allowing me to share my options and thoughts.
Thank you for allowing me to share my options and thoughts.
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Get Mixed Signals
I’ve used both the website and the app and I’ve had issues with both. I get my OTC credit each month and I’m supposed to be able to use it to pay on certain utilities like water, electric. I’ve tried a handful of times to fill out the info needed (on the UHC website)for my monthly benefit to pay on my water bill, which keeps going up inexplicably, but it has never worked right. I even had assistance from a representative and I got a bounce back email informing me my water bill couldn’t be processed. Later I found out it’s because UHC has my water company under the wrong name, same thing happened with my electric company so I gave up on that after I spoke to 2 different reps telling them they have the name of my utility companies wrong but nothing changed in the system. The app will tell me a product is approved to use on my OTC benefits only to get to the checkout and I end up having an out of pocket balance and it doesn’t tell me WHICH product wasn’t covered even though I scan every single one and they’re green. Very frustrating and a little embarrassing.
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Absolutely, THE BEST...
I have never been so happy with a customer service representative then I have been with the ones I have spoken to here at United healthcare. It's hard for me to believe that every single time I call, the representative is kind polite patient and most of all doesn't talk to me like I'm a
4-year-old. They treat me like I am their beloved mother like I am part of this giant family and I am the most important person to them every single time I call. It's just absolutely amazing and I always walk away from the conversation. happy to United healthcare for finding such wonderful representatives. And the plan that I have works perfect for me. I cannot tell you how happy I am with United healthcare because there are no words that would ever describe the glow I have after each phone call. Thank you UHC, 💕👍🏽🙏🏾🙏🏾👍🏽🩷💕
4-year-old. They treat me like I am their beloved mother like I am part of this giant family and I am the most important person to them every single time I call. It's just absolutely amazing and I always walk away from the conversation. happy to United healthcare for finding such wonderful representatives. And the plan that I have works perfect for me. I cannot tell you how happy I am with United healthcare because there are no words that would ever describe the glow I have after each phone call. Thank you UHC, 💕👍🏽🙏🏾🙏🏾👍🏽🩷💕
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Review
I’m on Medicare I pay for you guys as a back up plan however you say it so when I try to search your site for a doctor it links me to Medicare. I did not see an app for Medicare and Medicare is hard to look up doctors, which is Medicare‘s fault I know, but you work with Medicare, so I would think this would be easier to find a doctor.
I have insomnia. So my doctor mentioned a sleep specialist. well, your site and Medicare site will not let me find a doctor listed. There isn’t such a doctor or there is not a doctor of sleep medicine I guess I’ll have to wait and talk to my doctor. I have to remember a lot more to talk to him about.
I thought he was gonna make me an appointment and then call me back, but I have to go back to him sooner than I was so now I gotta talk about all this all over again. I am just trying to figure out my sleep problem.
I have insomnia. So my doctor mentioned a sleep specialist. well, your site and Medicare site will not let me find a doctor listed. There isn’t such a doctor or there is not a doctor of sleep medicine I guess I’ll have to wait and talk to my doctor. I have to remember a lot more to talk to him about.
I thought he was gonna make me an appointment and then call me back, but I have to go back to him sooner than I was so now I gotta talk about all this all over again. I am just trying to figure out my sleep problem.
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Fine Until They Updated it.
When I first used the app in March it worked fine but since the update it’s in a constant state of failure. It freezes, crashes and simply doesn’t work constantly. Due to some error with me having two different insurance policies I wasn’t actually able to log in to my account for months after the update. Even more frustrating was before the update, their behavioral health section was actually much easier to navigate and more robust then my previous insurance, Anthems. Now they’ve changed the way BH is organized and you can no longer search by profession only the vague BH issues anxiety, family issues and substance abuse (you can do a blanket search for any profession but the app crashes so much when I try this it might as well not be an option). This leads to not being able to find therapists, psychologists or psychiatrists who are covered. They seem to list nurse practitioners first and foremost, and while they can be great for medication management they are not a one to one replacement for all mental health services . Even more frustrating they removed all crisis information, beyond a number, such as in patient facilities so good luck if you or your loved one has one.
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Liked the UHC Motion app way more
I do not care for the new reward app. Before with motion it was really about hitting goals for walking more in 3 ways throughout the day . Getting up and walking so many steps in a few minutes several times a day, walking over 10k daily and walking quickly 30 minutes a day. That is really encouraging people to move more. Now with rewards you get a little $ for 5k and a little more for 10k. That’s it as far as physical activity. Instead you get money from attaching your device and filling out a health survey, which requires no effort other than tapping a screen and is just a way for the insurance company to get information about people’s health, probably for future insurance limitations. The reward program certainly doesn’t encourage anyone to be more physically active, 5-10k is minimal and doesn’t require the effort of moving multiple times a day or walking quickly. Looks like it is more about insurance information gathering than really encouraging healthy habits. Just very disappointing. Also, it is not syncing well.
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Great app until…
I really like the app to see my spending and help keep track of benefits. The problem is when you reach out for support through phone or chat it’s awful. I’m dealing with dental claims for my children. There are so many loopholes to get out of paying it is ridiculous. This is for cleaning and X-rays. My poor dentist office has been doing their best to help with this but they are frustrated and have not had to deal with this issue from other plans. They will not pay on my daughter’s cleaning because she is 12 1/2 and requires adult cleaning(she has no baby teeth left) but they will only pay if she’s 13. The refused to pay the dentist for even the child cleaning price. My son had x-rays and will only cover one side because you can’t bill for 2 sides on the same appointment. Omg you can’t make this up. If your considering this company for dental insurance beware. They also quit speaking to me on the phone (I was not using foul language just frustrated) and would let me take the survey the offered in the beginning and I can no longer reach out to them on the app lol. I feel like I’m back in high school!!!
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Ineffective
It has a list of the claims that have been made to your account. Many of the claims on that list have a button that say "pay now" as if it was a debt you owed as a copay. UHC customer service says the list shows up like that because they do not and cannot know what has already been paid (like same-day at the doc's office) and what has not been paid. You, the member, would have to be perfect at keeping track of every single claim and whether of not you paid the copay that day or not. If you pay on the app and remember later that it was something you had already paid, it will be almost impossible to get the correction made. No only will you need to remember which copays you mistakenly paid, but UHC uses different 3rd party processing companies and you would have to go through a lot of stress and frustration to get to the correct one, only to hope that their customer service is competent enough to help you. If they aren't, you start the whole calling process all over again. This app has not helped me one bit. It had, without a doubt, complicated things exponentially for me. THIS IS THE MOST USELESS APP I HAVE EVER DOWNLOADED. And I hate having UHC, as well. It is a ridiculously unorganized company.
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State Franklin walk-in clinic Johnson city tn
Wednesday : may 22, 2024Went today. Asked at reception if my issue could be handled or must I go to my state of Franklin primary care: coming here as off today and takes a while for
Primary care appt. She checked with nurse and said it was ok. When dr came
In I explained and was told I had to see-my primary care…. Charged for visit as was UHc . I drove to primary care explained to lady at desk she went back into office came back and set appt with dr Caleb smith blue ridge for tomorrow.. terrible customer service expected since I asked!! $25 is half of a days work for this working retired lady. Plus I wonder why
Premiums are going
Up. Help is appreciated. Felt you need to hear these issues
Primary care appt. She checked with nurse and said it was ok. When dr came
In I explained and was told I had to see-my primary care…. Charged for visit as was UHc . I drove to primary care explained to lady at desk she went back into office came back and set appt with dr Caleb smith blue ridge for tomorrow.. terrible customer service expected since I asked!! $25 is half of a days work for this working retired lady. Plus I wonder why
Premiums are going
Up. Help is appreciated. Felt you need to hear these issues
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